Bug 1451160

Summary: unicode decode error at the beginning phase of OS installation process
Product: Red Hat Enterprise Linux 7 Reporter: Neo Cui <cuilj2>
Component: anacondaAssignee: Anaconda Maintenance Team <anaconda-maint-list>
Status: CLOSED DUPLICATE QA Contact: Release Test Team <release-test-team-automation>
Severity: medium Docs Contact:
Priority: high    
Version: 7.4CC: cuilj2, fchen16, jkachuck, mknutson, rvykydal
Target Milestone: rc   
Target Release: ---   
Hardware: x86_64   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2017-05-17 08:05:47 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 1369100    
Attachments:
Description Flags
error snapshot
none
tty1 snapshot
none
anaconda log
none
device list log none

Description Neo Cui 2017-05-16 01:21:08 UTC
Created attachment 1279180 [details]
error snapshot

Description of problem:
An error of "unicode decode" prompts at the beginning phase of OS installation process. Please check the snapshot and anaconda log in the attachment for detail information. 

Version-Release number of selected component (if applicable):


How reproducible:


Steps to Reproduce:
1.Fresh install RHEL7.4 Alpha via pxe and DVD on the Lenovo servers;
2.Pop-up an error window and can't continue the installation process when selecting "Continue" and "I want to proceed." button in the installation interface. The server will reboot after selecting the "Continue" button.

Actual results:
RHEL 7.4 installation fails.

Expected results:
The RHEL 7.4 can be installed successfully.

Additional info:
1.The RHEL7.3 GA can be installed with the same configuration.
2.Not 100% reproducible. I can install the RHEL 7.4 without the error message sometime.

Comment 2 Neo Cui 2017-05-16 01:21:46 UTC
Created attachment 1279181 [details]
tty1 snapshot

Comment 3 Neo Cui 2017-05-16 01:22:14 UTC
Created attachment 1279182 [details]
anaconda log

Comment 4 Radek Vykydal 2017-05-16 11:34:28 UTC
Please could you attach output of command
nmcli -f all device show
run in installer shell (Ctrl-Alt-F2)
when the error occurs?

Comment 5 Neo Cui 2017-05-17 07:09:25 UTC
Created attachment 1279537 [details]
device list log

Please check the attachment for the information you required.

Comment 6 Radek Vykydal 2017-05-17 07:22:51 UTC
(In reply to Neo Cui from comment #5)
> Created attachment 1279537 [details]
> device list log
> 
> Please check the attachment for the information you required.

Thank you for the information.

[Invalid UTF-8] GENERAL.PRODUCT:                        XClarity Controller\xff\xff\xff\xff\xff\x01\xc5\x01

So this is clearly a duplicate of bug 1443114.

Comment 7 Neo Cui 2017-05-17 07:43:18 UTC
(In reply to Radek Vykydal from comment #6)
> (In reply to Neo Cui from comment #5)
> > Created attachment 1279537 [details]
> > device list log
> > 
> > Please check the attachment for the information you required.
> 
> Thank you for the information.
> 
> [Invalid UTF-8] GENERAL.PRODUCT:                        XClarity
> Controller\xff\xff\xff\xff\xff\x01\xc5\x01
> 
> So this is clearly a duplicate of bug 1443114.

Dear Radek,

I can't access to the bug 1443114.
Could you add me in the CC list?
Thanks~

--Neo

Comment 8 Radek Vykydal 2017-05-17 08:05:47 UTC

*** This bug has been marked as a duplicate of bug 1443114 ***