Bug 1462398

Summary:	GNOME Online Accounts fails to retrieve account credentials from the keyring.
Product:	[Fedora] Fedora	Reporter:	Ryan Farmer <rfarmer84>
Component:	gnome-online-accounts	Assignee:	Debarshi Ray <debarshir>
Status:	CLOSED EOL	QA Contact:	Fedora Extras Quality Assurance <extras-qa>
Severity:	medium	Docs Contact:
Priority:	unspecified
Version:	26	CC:	debarshir, mail, tech, woutersj
Target Milestone:	---
Target Release:	---
Hardware:	x86_64
OS:	Linux
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Fixed In Version:		Doc Type:	If docs needed, set a value
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Clone Of:		Environment:
Last Closed:	2018-05-29 12:58:22 UTC	Type:	Bug
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oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
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Embargoed:

Description Ryan Farmer 2017-06-17 05:04:06 UTC

Description of problem:

Periodically, Evolution says it can't get my email from the IMAP servers that I use because it can't fetch my credentials from the keyring.

Version-Release number of selected component (if applicable):

gnome-online-accounts-3.24.1-1.fc26.x86_64

How reproducible:

The problem is sporadic, but happens often enough to be annoying.

Steps to Reproduce:

1. Open Evolution (with at least Gmail and Outlook being affected in my experience).

2. IMAP folders are not loaded. Evolution displays error about being unable to retrieve credentials from the keyring.

3. If you go to GNOME Online Accounts, it will tell you that your login authorization tokens have expired. Attempting to remove the accounts results in an error message saying that it was unable to remove the account, but adding the account back, GNOME Online Accounts will simply bring up a login page for Google/Microsoft/etc that asks you to reauthorize GNOME to access your account. Once you do, nothing visibly happens. The logins still do not work with GNOME. If you open Seahorse, you'll see that GNOME Online Accounts puts a separate entry in your keyring for every time you've tried this.

Actual results:

Hitting Send/Receive results in even more error messages unless workaround is applied. (See below.)

Expected results:

Evolution updates my email with no errors.

Additional info:

Workaround is to hit Alt+F2 and type /usr/libexec/goa-daemon --replace. Then when you hit Send/Receive, Evolution fetches your email and GNOME Online Accounts works okay again until next time. I found someone with this problem who was using GNOME 3.24 on Arch Linux, and adjusted the path to goa-daemon for Fedora.

Comment 1 AsciiWolf 2017-09-30 13:56:41 UTC

Same problem here, but in my case, it happens every time I log out of my desktop session and log in again. Thanks for the workaround!

Comment 2 AsciiWolf 2017-09-30 13:58:50 UTC

By the way, I think that this issue was already reported few months ago in RH or GNOME bugzilla, but I am unable to find it.

Comment 3 AsciiWolf 2017-12-28 10:52:19 UTC

Is this still an issue?

Comment 4 ingli 2018-01-15 16:50:09 UTC

I experience the same problems

Comment 5 Fedora End Of Life 2018-05-03 08:43:03 UTC

This message is a reminder that Fedora 26 is nearing its end of life.
Approximately 4 (four) weeks from now Fedora will stop maintaining
and issuing updates for Fedora 26. It is Fedora's policy to close all
bug reports from releases that are no longer maintained. At that time
this bug will be closed as EOL if it remains open with a Fedora  'version'
of '26'.

Package Maintainer: If you wish for this bug to remain open because you
plan to fix it in a currently maintained version, simply change the 'version'
to a later Fedora version.

Thank you for reporting this issue and we are sorry that we were not
able to fix it before Fedora 26 is end of life. If you would still like
to see this bug fixed and are able to reproduce it against a later version
of Fedora, you are encouraged  change the 'version' to a later Fedora
version prior this bug is closed as described in the policy above.

Although we aim to fix as many bugs as possible during every release's
lifetime, sometimes those efforts are overtaken by events. Often a
more recent Fedora release includes newer upstream software that fixes
bugs or makes them obsolete.

Comment 6 Fedora End Of Life 2018-05-29 12:58:22 UTC

Fedora 26 changed to end-of-life (EOL) status on 2018-05-29. Fedora 26
is no longer maintained, which means that it will not receive any
further security or bug fix updates. As a result we are closing this bug.

If you can reproduce this bug against a currently maintained version of
Fedora please feel free to reopen this bug against that version. If you
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current release. If you experience problems, please add a comment to this
bug.

Thank you for reporting this bug and we are sorry it could not be fixed.