Bug 1467598
| Summary: | subscription-manager-gui fails when the contractNumber is not present for a pool | ||||||||
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| Product: | Red Hat Enterprise Linux 7 | Reporter: | Rehana <redakkan> | ||||||
| Component: | subscription-manager | Assignee: | William Poteat <wpoteat> | ||||||
| Status: | CLOSED NOTABUG | QA Contact: | John Sefler <jsefler> | ||||||
| Severity: | low | Docs Contact: | |||||||
| Priority: | low | ||||||||
| Version: | 7.4 | CC: | jhnidek, khowell, redakkan, skallesh, wpoteat | ||||||
| Target Milestone: | rc | Keywords: | Triaged | ||||||
| Target Release: | --- | ||||||||
| Hardware: | Unspecified | ||||||||
| OS: | Unspecified | ||||||||
| Whiteboard: | |||||||||
| Fixed In Version: | Doc Type: | If docs needed, set a value | |||||||
| Doc Text: | Story Points: | --- | |||||||
| Clone Of: | |||||||||
| : | 1468287 (view as bug list) | Environment: | |||||||
| Last Closed: | 2017-10-10 15:25:22 UTC | Type: | Bug | ||||||
| Regression: | --- | Mount Type: | --- | ||||||
| Documentation: | --- | CRM: | |||||||
| Verified Versions: | Category: | --- | |||||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||||
| Embargoed: | |||||||||
| Attachments: |
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The above issue is reproducible only with particular subscription, i can launch the contract selection window by using a different subscriptions (PFA: No-Error.png) Created attachment 1294157 [details]
No-Error
Adding Info...
I can also reproduce the failure. Notice that the Contract number appears empty for the subscription selected in the gui which should never be the case in production.
[root@jsefler-rhel7 ~]# subscription-manager list --avail --matches MCT0335
+-------------------------------------------+
Available Subscriptions
+-------------------------------------------+
Subscription Name: Red Hat Enterprise Linux AS, Standard
Provides: Red Hat Beta
Red Hat Enterprise Linux Resilient Storage (for RHEL
Server)
Oracle Java (for RHEL Server)
Red Hat Enterprise Linux High Availability (for RHEL
Server)
Red Hat Enterprise Linux Server
Red Hat Software Collections Beta (for RHEL Server)
Red Hat Enterprise Linux Load Balancer (for RHEL Server)
Red Hat Hardware Certification Test Suite
SKU: MCT0335
Contract: <================ OBSERVER EMPTY/NULL
Pool ID: 8a99f9815ccb50d9015d0cf99cec5c83
Provides Management: No
Available: Unlimited
Suggested: 1
Service Level: Standard
Service Type: L1-L3
Subscription Type: Standard
Ends: 07/18/2017
System Type: Virtual
Subscription Name: Red Hat Enterprise Linux AS, Standard
Provides: Red Hat Beta
Red Hat Enterprise Linux Resilient Storage (for RHEL
Server)
Oracle Java (for RHEL Server)
Red Hat Enterprise Linux High Availability (for RHEL
Server)
Red Hat Enterprise Linux Server
Red Hat Software Collections Beta (for RHEL Server)
Red Hat Enterprise Linux Load Balancer (for RHEL Server)
Red Hat Hardware Certification Test Suite
SKU: MCT0335
Contract: <================ OBSERVER EMPTY/NULL
Pool ID: 8a99f9815ccb50d9015d0cf99c565c80
Provides Management: No
Available: 4
Suggested: 1
Service Level: Standard
Service Type: L1-L3
Subscription Type: Standard
Ends: 07/18/2017
System Type: Physical
This should not generally happen, but we should handle this case more gracefully in subscription-manager-gui. Unrealistic data, and the underlying problem has been fixed in candlepin, we're not making changes to subscription-manager for this. |
Created attachment 1294154 [details] Error Description of problem: Unable to get the contract selection window opened when try to attach the subscription from GUI Version-Release number of selected component (if applicable): subscription-manager: 1.19.21-1.el7 python-rhsm: 1.19.9-1.el7 How reproducible: always Steps to Reproduce: 1.Register 2.go to "all available subscriptions" 3.Select a subscription that has multiple contract Actual results: Error appears (PFA: Error.png) Expected results: contract selection window should appear Additional info: