Bug 1477779

Summary: USB controller fails to initialize correctly. xhci_hcd can't setup: -110
Product: [Fedora] Fedora Reporter: Joel Damiano <joel_bugzilla>
Component: kernelAssignee: Kernel Maintainer List <kernel-maint>
Status: CLOSED INSUFFICIENT_DATA QA Contact: Fedora Extras Quality Assurance <extras-qa>
Severity: medium Docs Contact:
Priority: unspecified    
Version: 27CC: alexey.brodkin, angusyoung, gansalmon, ichavero, itamar, joel_bugzilla, jonathan, kernel-maint, madhu.chinakonda, mchehab
Target Milestone: ---Flags: jforbes: needinfo?
Target Release: ---   
Hardware: x86_64   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2018-08-29 15:06:46 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
Hardware Information
none
lspci data
none
lsusb data
none
Detailed HW Info
none
BIOS Decode data
none
DMI Decode data
none
Boot journal with ACPI=off boot option
none
Boot journal with ACPI=force option
none
Boot journal with no additional boot options
none
xhci-hcd kernel event trace none

Description Joel Damiano 2017-08-02 23:05:04 UTC
Created attachment 1308529 [details]
Hardware Information

xhci_hcd fails to initialize. USB ports disabled.



Version: Linux version 4.11.11-300.fc26.x86_64 (mockbuild.fedoraproject.org) (gcc version 7.1.1 20170622 (Red Hat 7.1.1-3) (GCC) ) #1 SMP Mon Jul 17 16:32:11 UTC 2017

How reproducible: Always


Steps to Reproduce:
1. Completely power down PC
2. Plug Mouse and Keyboard into an Intel Series 9 chipset USB port (either USB2 or USB3).
3. Power up PC. Mouse and Keyboard work in BIOS.
4. Grub screen appears. Mouse and Keyboard continue to work.
5. System begins to boot. Mouse and Keyboard turn off.
6. See error msgs in journal (attached):
     xhci_hcd 0000:00:14.0: can't setup: -110
     xhci_hcd 0000:00:14.0: USB bus 3 deregistered
     xhci_hcd 0000:00:14.0: init 0000:00:14.0 fail, -110
     xhci_hcd: probe of 0000:00:14.0 failed with error -110

Actual results: Mouse and Keyboard disabled. All USB ports on main USB controller inactive. Mouse and Keyboard work on secondary USB controller (ASMedia-based).

Expected results: USB controller to initialize and work.

Additional info:
    Motherboard: ASRock Z97 Extreme 6
    Have tried various combinations of BIOS USB options. Currently using USB defaults.
    BIOS flashed to latest version.

Comment 1 Joel Damiano 2017-08-02 23:06:13 UTC
Created attachment 1308530 [details]
lspci data

Comment 2 Joel Damiano 2017-08-02 23:06:54 UTC
Created attachment 1308531 [details]
lsusb data

Comment 3 Joel Damiano 2017-08-02 23:07:41 UTC
Created attachment 1308532 [details]
Detailed HW Info

Comment 4 Joel Damiano 2017-08-02 23:08:42 UTC
Created attachment 1308533 [details]
BIOS Decode data

Comment 5 Joel Damiano 2017-08-02 23:09:15 UTC
Created attachment 1308534 [details]
DMI Decode data

Comment 6 Joel Damiano 2017-08-02 23:10:21 UTC
Created attachment 1308535 [details]
Boot journal with ACPI=off boot option

Comment 7 Joel Damiano 2017-08-02 23:11:10 UTC
Created attachment 1308536 [details]
Boot journal with ACPI=force option

Comment 8 Joel Damiano 2017-08-02 23:11:45 UTC
Created attachment 1308537 [details]
Boot journal with no additional boot options

Comment 9 Joel Damiano 2017-08-16 19:27:01 UTC
Created attachment 1314327 [details]
xhci-hcd kernel event trace

Comment 10 Laura Abbott 2018-02-28 03:46:32 UTC
We apologize for the inconvenience.  There is a large number of bugs to go through and several of them have gone stale. The kernel moves very fast so bugs may get fixed as part of a kernel update. Due to this, we are doing a mass bug update across all of the Fedora 26 kernel bugs.
 
Fedora 26 has now been rebased to 4.15.4-200.fc26.  Please test this kernel update (or newer) and let us know if you issue has been resolved or if it is still present with the newer kernel.
 
If you have moved on to Fedora 27, and are still experiencing this issue, please change the version to Fedora 27.
 
If you experience different issues, please open a new bug report for those.

Comment 11 Joel Damiano 2018-02-28 17:47:00 UTC
Problem persists in Fedora 27 / Kernel 4.15.4-300

Comment 12 Justin M. Forbes 2018-07-23 15:11:06 UTC
*********** MASS BUG UPDATE **************

We apologize for the inconvenience.  There are a large number of bugs to go through and several of them have gone stale.  Due to this, we are doing a mass bug update across all of the Fedora 27 kernel bugs.

Fedora 27 has now been rebased to 4.17.7-100.fc27.  Please test this kernel update (or newer) and let us know if you issue has been resolved or if it is still present with the newer kernel.

If you have moved on to Fedora 28, and are still experiencing this issue, please change the version to Fedora 28.

If you experience different issues, please open a new bug report for those.

Comment 13 Justin M. Forbes 2018-08-29 15:06:46 UTC
*********** MASS BUG UPDATE **************
This bug is being closed with INSUFFICIENT_DATA as there has not been a response in 5 weeks. If you are still experiencing this issue, please reopen and attach the relevant data from the latest kernel you are running and any data that might have been requested previously.