Bug 1479171
| Summary: | HP printer no longer prints. Similar to bug 1440502. T | ||
|---|---|---|---|
| Product: | [Fedora] Fedora | Reporter: | Foggy Farkle <col.farkle> |
| Component: | hplip | Assignee: | Zdenek Dohnal <zdohnal> |
| Status: | CLOSED EOL | QA Contact: | Fedora Extras Quality Assurance <extras-qa> |
| Severity: | medium | Docs Contact: | |
| Priority: | unspecified | ||
| Version: | 26 | CC: | agk, anjelinajolly2018, col.farkle, garimasingh7456, jan.public, jpopelka, saapanasingha2655, sadafkhan82018, twaugh, zdohnal |
| Target Milestone: | --- | Flags: | col.farkle:
needinfo+
|
| Target Release: | --- | ||
| Hardware: | Unspecified | ||
| OS: | Linux | ||
| Whiteboard: | |||
| Fixed In Version: | Doc Type: | If docs needed, set a value | |
| Doc Text: | Story Points: | --- | |
| Clone Of: | Environment: | ||
| Last Closed: | 2018-05-29 12:54:30 UTC | Type: | Bug |
| Regression: | --- | Mount Type: | --- |
| Documentation: | --- | CRM: | |
| Verified Versions: | Category: | --- | |
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |
| Cloudforms Team: | --- | Target Upstream Version: | |
| Embargoed: | |||
Wrong component Hi, thank you for reporting your issue. Do you have hplip package installed? According to troubleshooting output it says you don't have. If you have hplip installed, would you mind reinstalling your printer by: 1) hp-setup -i 2) hp-plugin -i And would you mind trying printing you document from command line like: lp -d your_printer_name document (In reply to Peter Robinson from comment #1) > Wrong component Please correct as I am unsure how or what to put . (In reply to Zdenek Dohnal from comment #2) > Hi, > > thank you for reporting your issue. Do you have hplip package installed? > According to troubleshooting output it says you don't have. If you have > hplip installed, would you mind reinstalling your printer by: > > 1) hp-setup -i > 2) hp-plugin -i > > And would you mind trying printing you document from command line like: > > lp -d your_printer_name document Tried all of this, made no difference. Issue still remains. There has been a recent change, I am guessing a recent update through dnf. I can now print web pages and emails. Text documents and Libre office documents are still not printing. Further testing today: 8-22-2017 [Howard@otis ~]$ lp -h resistance6nov2016 lp: Error - scheduler not responding. [Howard@otis ~]$ lp -dh resistance6nov2016 lp: Error - unable to access "resistance6nov2016" - No such file or directory [Howard@otis ~]$ lp -dh /American Maquisresistance6nov2016 lp: Error - unable to access "/American" - No such file or directory [Howard@otis ~]$ lp -dh /American Maquis/resistance6nov2016 lp: Error - unable to access "/American" - No such file or directory [Howard@otis ~]$ lp -dh /home/Howard/AmericanMaquis/resistance6nov2016 lp: The printer or class does not exist. [Howard@otis ~]$ lp -d -h /home/Howard/AmericanMaquis/resistance6nov2016 lp: The printer or class does not exist. [Howard@otis ~]$ lp -d /home/Howard/AmericanMaquis/resistance6nov2016 lp: The printer or class does not exist. [Howard@otis ~]$ lp -h /home/Howard/AmericanMaquis/resistance6nov2016 lp: Error - scheduler not responding. [Howard@otis ~]$ lp -d HP_Color_la...MFP_M476nw lp: The printer or class does not exist. [Howard@otis ~]$ lp -d HP_Color_La*MFP_M476nw lp: The printer or class does not exist. [Howard@otis ~]$ lp -d HP_Color_LaserJet_MFP_M476nw /home/Howard/AmericanMaquis/resistance6nov2016* request id is HP_Color_LaserJet_MFP_M476nw-125 (1 file(s)) [Howard@otis ~]$ This printed a text document. Same doc will not print from Libre Office nor from Text Editor. From man pages: -h hostname[:port] - chooses alternate server -d destination - print files to the named printer You can print from CLI lie I mentioned in comment #2 and as you did in last command. Previous errors are correct, you used wrong options or didn't supply arguments. Can you print like this: lp -d HP_Color_LaserJet_MFP_M476nw document.pdf some your pdf document from CLI? Or file from libreoffice try to print from CLI? lp -d HP_Color_LaserJet_MFP_M476nw libreoffice_document Do you have updated cups-filters and qpdf-libs? (In reply to Zdenek Dohnal from comment #7) > From man pages: > > -h hostname[:port] - chooses alternate server > > -d destination - print files to the named printer > > You can print from CLI lie I mentioned in comment #2 and as you did in last > command. Previous errors are correct, you used wrong options or didn't > supply arguments. > > Can you print like this: > > lp -d HP_Color_LaserJet_MFP_M476nw document.pdf > > some your pdf document from CLI? Or file from libreoffice try to print from > CLI? > > lp -d HP_Color_LaserJet_MFP_M476nw libreoffice_document Yes, I can Print from command line like this: lp -d HP_Color_LaserJet_MFP_M476nw document.pdf And I can Print from an html page using the Firefox print function. (In reply to Zdenek Dohnal from comment #8) > Do you have updated cups-filters and qpdf-libs? yes, all filters and libs up to date. Like this from CLI: [Howard@otis ~]$ lp -d HP_Color_LaserJet_MFP_M476nw /home/Howard/Documents/listnormandie.odt request id is HP_Color_LaserJet_MFP_M476nw-128 (1 file(s)) [Howard@otis ~]$ No. The printer starts outputting gibberish, not the document. Printer does not print .rtf file either. Printer is printing .pdf and .txt from cli. This message is a reminder that Fedora 26 is nearing its end of life. Approximately 4 (four) weeks from now Fedora will stop maintaining and issuing updates for Fedora 26. It is Fedora's policy to close all bug reports from releases that are no longer maintained. At that time this bug will be closed as EOL if it remains open with a Fedora 'version' of '26'. Package Maintainer: If you wish for this bug to remain open because you plan to fix it in a currently maintained version, simply change the 'version' to a later Fedora version. Thank you for reporting this issue and we are sorry that we were not able to fix it before Fedora 26 is end of life. If you would still like to see this bug fixed and are able to reproduce it against a later version of Fedora, you are encouraged change the 'version' to a later Fedora version prior this bug is closed as described in the policy above. Although we aim to fix as many bugs as possible during every release's lifetime, sometimes those efforts are overtaken by events. Often a more recent Fedora release includes newer upstream software that fixes bugs or makes them obsolete. Fedora 26 changed to end-of-life (EOL) status on 2018-05-29. Fedora 26 is no longer maintained, which means that it will not receive any further security or bug fix updates. As a result we are closing this bug. If you can reproduce this bug against a currently maintained version of Fedora please feel free to reopen this bug against that version. If you are unable to reopen this bug, please file a new report against the current release. If you experience problems, please add a comment to this bug. Thank you for reporting this bug and we are sorry it could not be fixed. Gather cleaning materials: ... Lightly dampen a clean, lint-free cloth, and then wipe the electrical contact area from the bottom to the top. ... Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. Any problem regarding Printer get help from this http://brother.printertechsupportnumbers.com/ Microsoft has a printing troubleshooter that can help to identify problems. Click the Fix it button, download and run the program, then follow the steps in the wizard. You can also open the Control Panel, Devices and Printers, right-click the printer icon and select Troubleshoot. if anyone face router problem goes on this https://www.routertechnicalsupportnumbers.com/linksys-router-support/ it may be the possible cause of your HP printer not printing issue is the stuck print queue. The print queue containing failed print jobs can stop functioning normally and lead to printer not printing issue. You can clear all print jobs to get your HP printer back to normal. anyone facing a problem with your office like ms office, powerpoint excel etc, get help from this site https://www.msofficetechnicalsupportnumbers.com/ This comment was flagged a spam, view the edit history to see the original text if required. This comment was flagged a spam, view the edit history to see the original text if required. First, try restarting your computer, printer and wireless router. To check if your printer is connected to your network: Print a Wireless Network Test report from the printer control panel. On many printers pressing the Wireless button allows direct access to printing this report. if anyone face printer issue clicks here https://www.hpsupportphonenumbers.com/fix-hp-accelerometer-error-windows-10/ |
Description of problem: ried repairs listed but nothing. Will print test page but not actual print job. Version-Release number of selected component (if applicable): Fedora 26 How reproducible: tried to print from Open Office or from text same either way. Try test page and it prints. Steps to Reproduce: 1. 2. 3. Actual results: Expected results: Additional info: Page 1 (<troubleshoot.SchedulerNotRunning.SchedulerNotRunning object at 0x7fbcbc22ecf8>): {'cups_connection_failure': False} Page 2 (<troubleshoot.ChoosePrinter.ChoosePrinter object at 0x7fbcbc248ba8>): {'cups_dest': <cups.Dest HP_Color_LaserJet_MFP_M476nw (default)>, 'cups_instance': None, 'cups_queue': 'HP_Color_LaserJet_MFP_M476nw', 'cups_queue_listed': True} Page 3 (<troubleshoot.CheckPrinterSanity.CheckPrinterSanity object at 0x7fbcbc248be0>): {'cups_device_uri_scheme': 'hp', 'cups_printer_dict': {'device-uri': 'hp:/net/HP_Color_LaserJet_MFP_M476nw?ip=192.168.1.104', 'printer-info': '', 'printer-is-shared': True, 'printer-location': '', 'printer-make-and-model': 'HP Color LaserJet Pro MFP ' 'M476 Postscript ' '(recommended)', 'printer-state': 3, 'printer-state-message': 'ready to print', 'printer-state-reasons': ['none'], 'printer-type': 8556572, 'printer-uri-supported': 'ipp://localhost/printers/HP_Color_LaserJet_MFP_M476nw'}, 'cups_printer_remote': False, 'hplip_output': (['', '\x1b[01mHP Linux Imaging and Printing System (ver. ' '3.17.7)\x1b[0m', '\x1b[01mDevice Information Utility ver. 5.2\x1b[0m', '', 'Copyright (c) 2001-15 HP Development Company, LP', 'This software comes with ABSOLUTELY NO WARRANTY.', 'This is free software, and you are welcome to distribute ' 'it', 'under certain conditions. See COPYING file for more ' 'details.', '', '', '\x1b[01mhp:/net/HP_Color_LaserJet_MFP_M476nw?ip=192.168.1.104\x1b[0m', '', '\x1b[01mDevice Parameters (dynamic data):\x1b[0m', '\x1b[01m Parameter ' 'Value(s) ' '\x1b[0m', ' ---------------------------- ' '----------------------------------------------------------', ' agent1-ack ' 'False ', ' agent1-desc Black toner ' 'cartridge ', ' agent1-dvc ' '0 ', ' agent1-health ' '0 ', ' agent1-health-desc ' 'Good/OK ', ' agent1-hp-ink ' 'False ', ' agent1-id ' '0 ', ' agent1-kind ' '4 ', ' agent1-known ' 'False ', ' agent1-level ' '50 ', ' agent1-level-trigger ' '0 ', ' agent1-sku ' 'CF380A ', ' agent1-type ' '1 ', ' agent1-virgin ' 'False ', ' agent2-ack ' 'False ', ' agent2-desc Cyan toner ' 'cartridge ', ' agent2-dvc ' '0 ', ' agent2-health ' '0 ', ' agent2-health-desc ' 'Good/OK ', ' agent2-hp-ink ' 'False ', ' agent2-id ' '0 ', ' agent2-kind ' '4 ', ' agent2-known ' 'False ', ' agent2-level ' '30 ', ' agent2-level-trigger ' '0 ', ' agent2-sku ' 'CF381A ', ' agent2-type ' '4 ', ' agent2-virgin ' 'False ', ' agent3-ack ' 'False ', ' agent3-desc Magenta toner ' 'cartridge ', ' agent3-dvc ' '0 ', ' agent3-health ' '0 ', ' agent3-health-desc ' 'Good/OK ', ' agent3-hp-ink ' 'False ', ' agent3-id ' '0 ', ' agent3-kind ' '4 ', ' agent3-known ' 'False ', ' agent3-level ' '30 ', ' agent3-level-trigger ' '0 ', ' agent3-sku ' 'CF383A ', ' agent3-type ' '5 ', ' agent3-virgin ' 'False ', ' agent4-ack ' 'False ', ' agent4-desc Yellow toner ' 'cartridge ', ' agent4-dvc ' '0 ', ' agent4-health ' '0 ', ' agent4-health-desc ' 'Good/OK ', ' agent4-hp-ink ' 'False ', ' agent4-id ' '0 ', ' agent4-kind ' '4 ', ' agent4-known ' 'False ', ' agent4-level ' '30 ', ' agent4-level-trigger ' '0 ', ' agent4-sku ' 'CF382A ', ' agent4-type ' '6 ', ' agent4-virgin ' 'False ', ' back-end ' 'hp ', ' cups-printers ' "['HP_Color_LaserJet_MFP_M476nw'] ", ' cups-uri ' 'hp:/net/HP_Color_LaserJet_MFP_M476nw?ip=192.168.1.104 ', ' ' 'dev-file ', ' device-state ' '1 ', ' device-uri ' 'hp:/net/HP_Color_LaserJet_MFP_M476nw?ip=192.168.1.104 ', ' deviceid ' 'MFG:Hewlett-Packard;CMD:PJL,PML,PCLXL,URP,PCL,PDF,POSTSCRI', ' PT;MDL:HP Color LaserJet ' 'MFP ', ' ' 'M476nw;CLS:PRINTER;DES:Hewlett-Packard Color LaserJet MFP ', ' ' 'M476nw;MEM:MEM=226MB;COMMENT:RES=600x8;LEDMDIS:USB#ff#04#0', ' ' '1;CID:HPLJPDLV1; ', ' error-state ' '0 ', ' fax-uri ' 'hpfax:/net/HP_Color_LaserJet_MFP_M476nw?ip=192.168.1.104 ', ' host ' '192.168.1.104 ', ' in-tray1 ' '1 ', ' in-tray2 ' '1 ', ' is-hp ' 'True ', ' panel ' '0 ', ' ' 'panel-line1 ', ' ' 'panel-line2 ', ' port ' '1 ', ' r ' '0 ', ' rg ' '000 ', ' rr ' '000000 ', ' rs ' '000000000 ', ' scan-uri ' 'hpaio:/net/HP_Color_LaserJet_MFP_M476nw?ip=192.168.1.104 ', ' serial ' 'CNB6G2V8MK ', ' status-code ' '1046 ', ' status-desc In power save ' 'mode ', '\x1b[01m', 'Model Parameters (static data):\x1b[0m', '\x1b[01m Parameter ' 'Value(s) ' '\x1b[0m', ' ---------------------------- ' '----------------------------------------------------------', ' align-type ' '0 ', ' clean-type ' '0 ', ' color-cal-type ' '0 ', ' copy-type ' '0 ', ' embedded-server-type ' '0 ', ' fax-type ' '7 ', ' fw-download ' 'False ', ' icon ' 'default_printer.png ', ' io-mfp-mode ' '1 ', ' io-mode ' '1 ', ' io-support ' '14 ', ' job-storage ' '0 ', ' linefeed-cal-type ' '0 ', ' model ' 'HP_Color_LaserJet_MFP_M476nw ', ' model-ui HP Color LaserJet MFP ' 'm476nw ', ' model1 HP Color Laserjet Pro MFP ' 'M476nw ', ' monitor-type ' '0 ', ' panel-check-type ' '0 ', ' pcard-type ' '0 ', ' plugin ' '1 ', ' plugin-reason ' '64 ', ' power-settings ' '0 ', ' ppd-name ' 'color_laserjet_pro_mfp_m476 ', ' pq-diag-type ' '0 ', ' r-type ' '0 ', ' scan-src ' '3 ', ' scan-type ' '5 ', ' status-battery-check ' '0 ', ' status-dynamic-counters ' '0 ', ' status-type ' '10 ', ' support-released ' 'True ', ' support-subtype ' '17531 ', ' support-type ' '2 ', ' support-ver ' '3.14.4 ', ' tech-class ' "['Postscript'] ", ' tech-subclass ' "['Normal'] ", ' tech-type ' '4 ', ' usb-pid ' '13354 ', ' usb-vid ' '1008 ', ' wifi-config ' '3 ', '\x1b[01m', 'Status History (most recent first):\x1b[0m', '\x1b[01m Date/Time Code Status ' 'Description User Job ID ' '\x1b[0m', ' -------------------- ----- ' '---------------------------------------- -------- ' '--------', ' 08/07/17 22:46:51 1046 In power save ' 'mode Howard 0 ', ' 08/07/17 15:57:55 501 Print job has ' 'completed Howard 115 ', ' 08/07/17 15:57:42 500 Started a print ' 'job Howard 115 ', ' 08/07/17 15:55:21 1000 ' 'Idle Howard ' '0 ', ' 08/07/17 15:54:44 501 Print job has ' 'completed Howard 114 ', ' 08/07/17 15:54:35 1002 Print job is ' 'continuing Howard 0 ', ' 08/07/17 15:54:33 500 Started a print ' 'job Howard 114 ', ' 08/07/17 15:54:33 1046 In power save ' 'mode Howard 0 ', '', '', 'Done.', ''], ['\x1b[35;01mwarning: No display found.\x1b[0m', '\x1b[31;01merror: hp-info -u/--gui requires Qt4 GUI ' 'support. Entering interactive mode.\x1b[0m', ''], 0), 'is_cups_class': False, 'local_cups_queue_attributes': {'charset-configured': 'utf-8', 'charset-supported': ['us-ascii', 'utf-8'], 'color-supported': True, 'compression-supported': ['none', 'gzip'], 'copies-default': 1, 'copies-supported': (1, 9999), 'cups-version': '2.2.2', 'device-uri': 'hp:/net/HP_Color_LaserJet_MFP_M476nw?ip=192.168.1.104', 'document-format-default': 'application/octet-stream', 'document-format-supported': ['application/octet-stream', 'application/pdf', 'application/postscript', 'application/vnd.adobe-reader-postscript', 'application/vnd.cups-command', 'application/vnd.cups-pdf', 'application/vnd.cups-pdf-banner', 'application/vnd.cups-postscript', 'application/vnd.cups-raster', 'application/vnd.cups-raw', 'application/x-cshell', 'application/x-csource', 'application/x-perl', 'application/x-shell', 'image/gif', 'image/jpeg', 'image/png', 'image/pwg-raster', 'image/tiff', 'image/urf', 'image/x-bitmap', 'image/x-photocd', 'image/x-portable-anymap', 'image/x-portable-bitmap', 'image/x-portable-graymap', 'image/x-portable-pixmap', 'image/x-sgi-rgb', 'image/x-sun-raster', 'image/x-xbitmap', 'image/x-xpixmap', 'image/x-xwindowdump', 'text/css', 'text/html', 'text/plain'], 'finishings-default': 3, 'finishings-supported': [3], 'generated-natural-language-supported': ['en-us'], 'ipp-features-supported': ['subscription-object'], 'ipp-versions-supported': ['1.0', '1.1', '2.0', '2.1'], 'ippget-event-life': 15, 'job-cancel-after-default': 10800, 'job-cancel-after-supported': (0, 2147483647), 'job-creation-attributes-supported': ['copies', 'finishings', 'ipp-attribute-fidelity', 'job-hold-until', 'job-name', 'job-priority', 'job-sheets', 'media', 'media-col', 'multiple-document-handling', 'number-up', 'output-bin', 'orientation-requested', 'page-ranges', 'print-color-mode', 'print-quality', 'printer-resolution', 'sides'], 'job-hold-until-default': 'no-hold', 'job-hold-until-supported': ['no-hold', 'indefinite', 'day-time', 'evening', 'night', 'second-shift', 'third-shift', 'weekend'], 'job-ids-supported': True, 'job-k-limit': 0, 'job-k-octets-supported': (0, 51474912), 'job-page-limit': 0, 'job-priority-default': 50, 'job-priority-supported': [100], 'job-quota-period': 0, 'job-settable-attributes-supported': ['copies', 'finishings', 'job-hold-until', 'job-name', 'job-priority', 'media', 'media-col', 'multiple-document-handling', 'number-up', 'output-bin', 'orientation-requested', 'page-ranges', 'print-color-mode', 'print-quality', 'printer-resolution', 'sides'], 'job-sheets-default': ('none', 'none'), 'job-sheets-supported': ['none', 'classified', 'confidential', 'form', 'secret', 'standard', 'topsecret', 'unclassified'], 'jpeg-k-octets-supported': (0, 51474912), 'jpeg-x-dimension-supported': (0, 65535), 'jpeg-y-dimension-supported': (1, 65535), 'marker-change-time': 0, 'media-bottom-margin-supported': [423], 'media-col-supported': ['media-bottom-margin', 'media-left-margin', 'media-right-margin', 'media-size', 'media-source', 'media-top-margin', 'media-type'], 'media-default': 'na_letter_8.5x11in', 'media-left-margin-supported': [423], 'media-right-margin-supported': [423], 'media-source-supported': ['auto', 'tray-1', 'tray-1-man', 'tray-2', 'tray-3'], 'media-supported': ['na_letter_8.5x11in', 'na_legal_8.5x14in', 'na_executive_7.25x10.5in', 'na_foolscap_8.5x13in', 'na_index-4x6_4x6in', 'na_index-5x8_5x8in', 'iso_a4_210x297mm', 'iso_a5_148x210mm', 'iso_a6_105x148mm', 'jis_b5_182x257mm', 'custom_101.6x152.05mm_101.6x152.05mm', 'na_oficio_8.5x13.4in', 'custom_195.09x269.88mm_195.09x269.88mm', 'custom_184.15x260mm_184.15x260mm', 'oe_7.75x10.75in_7.75x10.75in', 'jpn_hagaki_100x148mm', 'jpn_oufuku_148x200mm', 'na_number-10_4.125x9.5in', 'na_monarch_3.875x7.5in', 'om_env-isob-5_176.04x250.12mm', 'iso_c5_162x229mm', 'iso_dl_110x220mm', 'custom_min_3x5in', 'custom_max_8.5x14in'], 'media-top-margin-supported': [423], 'media-type-supported': ['unspecified', 'stationery', 'hpeco-smartlite', 'hplaser-jet-90', 'hpcolor-laser-matte-105', 'hppremium-choice-matte-120', 'hpbrochure-matte-150', 'hpcover-matte-200', 'hpmatte-photo-200', 'hppremium-presentation-glossy-120', 'hpbrochure-glossy-150', 'hptrifold-brochure-glossy-150', 'hpbrochure-glossy-200', 'light-6074', 'intermediate-8595', 'mid-weight-96110', 'heavy-111130', 'extra-heavy-131175', 'heavy-glossy-111130', 'extra-heavy-glossy-131175', 'cardstock', 'color-laser-transparency', 'labels', 'stationery-letterhead', 'envelope', 'heavy-envelope', 'stationery-preprinted', 'prepunched', 'colored', 'bond', 'stationery-recycled', 'rough', 'heavy-rough', 'hptough-paper', 'opaque-film'], 'multiple-document-handling-supported': ['separate-documents-uncollated-copies', 'separate-documents-collated-copies'], 'multiple-document-jobs-supported': True, 'multiple-operation-time-out': 300, 'multiple-operation-time-out-action': 'process-job', 'natural-language-configured': 'en-us', 'notify-attributes-supported': ['printer-state-change-time', 'notify-lease-expiration-time', 'notify-subscriber-user-name'], 'notify-events-default': ['job-completed'], 'notify-events-supported': ['job-completed', 'job-config-changed', 'job-created', 'job-progress', 'job-state-changed', 'job-stopped', 'printer-added', 'printer-changed', 'printer-config-changed', 'printer-deleted', 'printer-finishings-changed', 'printer-media-changed', 'printer-modified', 'printer-restarted', 'printer-shutdown', 'printer-state-changed', 'printer-stopped', 'server-audit', 'server-restarted', 'server-started', 'server-stopped'], 'notify-lease-duration-default': 86400, 'notify-lease-duration-supported': (0, 2147483647), 'notify-max-events-supported': [100], 'notify-pull-method-supported': ['ippget'], 'notify-schemes-supported': ['dbus', 'mailto', 'rss'], 'number-up-default': 1, 'number-up-supported': [1, 2, 4, 6, 9, 16], 'operations-supported': [2, 4, 5, 6, 8, 9, 10, 11, 12, 13, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 34, 35, 37, 38, 56, 57, 59, 16385, 16386, 16387, 16388, 16389, 16390, 16391, 16392, 16393, 16394, 16395, 16396, 16397, 16398, 16399, 16423, 14], 'orientation-requested-default': None, 'orientation-requested-supported': [3, 4, 5, 6], 'output-bin-default': 'face-down', 'output-bin-supported': ['face-down'], 'page-ranges-supported': True, 'pages-per-minute': 20, 'pages-per-minute-color': 20, 'pdf-k-octets-supported': (0, 51474912), 'pdf-versions-supported': ['adobe-1.2', 'adobe-1.3', 'adobe-1.4', 'adobe-1.5', 'adobe-1.6', 'adobe-1.7', 'iso-19005-1_2005', 'iso-32000-1_2008', 'pwg-5102.3'], 'pdl-override-supported': ['attempted'], 'port-monitor': 'none', 'port-monitor-supported': ['none'], 'print-color-mode-default': 'color', 'print-color-mode-supported': ['monochrome', 'color'], 'print-quality-default': 4, 'print-quality-supported': [4, 5], 'printer-commands': 'ReportLevels', 'printer-config-change-date-time': '(IPP_TAG_DATE)', 'printer-config-change-time': 1502146471, 'printer-current-time': '(IPP_TAG_DATE)', 'printer-device-id': 'MFG:Hewlett-Packard;MDL:hp ' 'color laserjet mfp ' 'm476nw;', 'printer-dns-sd-name': 'HP_Color_LaserJet_MFP_M476nw ' '@ otis', 'printer-error-policy': 'stop-printer', 'printer-error-policy-supported': ['abort-job', 'retry-current-job', 'retry-job', 'stop-printer'], 'printer-geo-location': '(unknown IPP value ' 'tag 0x12)', 'printer-get-attributes-supported': ['document-format'], 'printer-icons': 'http://localhost/icons/HP_Color_LaserJet_MFP_M476nw.png', 'printer-info': '', 'printer-is-accepting-jobs': True, 'printer-is-shared': True, 'printer-is-temporary': False, 'printer-location': '', 'printer-make-and-model': 'HP Color LaserJet ' 'Pro MFP M476 ' 'Postscript ' '(recommended)', 'printer-more-info': 'http://localhost/printers/HP_Color_LaserJet_MFP_M476nw', 'printer-name': 'HP_Color_LaserJet_MFP_M476nw', 'printer-op-policy': 'default', 'printer-op-policy-supported': ['authenticated', 'default'], 'printer-organization': '', 'printer-organizational-unit': '', 'printer-resolution-default': (600, 600, 3), 'printer-resolution-supported': [(600, 600, 3)], 'printer-settable-attributes-supported': ['printer-geo-location', 'printer-info', 'printer-location', 'printer-organization', 'printer-organizational-unit'], 'printer-state': 3, 'printer-state-change-date-time': '(IPP_TAG_DATE)', 'printer-state-change-time': 1502146675, 'printer-state-message': 'ready to print', 'printer-state-reasons': ['none'], 'printer-type': 8556572, 'printer-up-time': 1502171210, 'printer-uri-supported': ['ipp://localhost/printers/HP_Color_LaserJet_MFP_M476nw'], 'printer-uuid': 'urn:uuid:73d476e1-0c44-3799-6d40-fd2fcc069f03', 'pwg-raster-document-resolution-supported': [(600, 600, 3)], 'pwg-raster-document-sheet-back': 'normal', 'pwg-raster-document-type-supported': ['black_1', 'sgray_8', 'srgb_8'], 'queued-job-count': 0, 'server-is-sharing-printers': True, 'sides-default': 'one-sided', 'sides-supported': ['one-sided', 'two-sided-long-edge', 'two-sided-short-edge'], 'uri-authentication-supported': ['requesting-user-name'], 'uri-security-supported': ['none'], 'which-jobs-supported': ['completed', 'not-completed', 'aborted', 'all', 'canceled', 'pending', 'pending-held', 'processing', 'processing-stopped']}} Page 4 (<troubleshoot.CheckPPDSanity.CheckPPDSanity object at 0x7fbcbc248e48>): {'cups_printer_ppd_defaults': {'General': {'Duplex': 'None', 'InputSlot': 'Auto', 'PageRegion': 'Letter', 'PageSize': 'Letter'}, 'HPColorOptionsPanel': {'HPColorAsGray': 'False', 'HPEdgeControl': 'Normal', 'HPGeneralHalftone': 'Smooth', 'HPGraphicsNeutralGrays': 'Black', 'HPPhotoNeutralGrays': 'ProcessBlack', 'HPRGBEmulation': 'DefaultSRGB', 'HPTextNeutralGrays': 'Black'}, 'HPPaperQualityPanel': {'HPPJLEconoMode': 'False', 'MediaType': 'Unspecified'}, 'InstallableOptions': {'HPOption_Duplexer': 'True', 'HPOption_Tray3': 'False'}}, 'cups_printer_ppd_valid': True, 'missing_pkgs_and_exes': ([], [])} Page 5 (<troubleshoot.LocalOrRemote.LocalOrRemote object at 0x7fbcbc2488d0>): {'printer_is_remote': False} Page 6 (<troubleshoot.PrinterStateReasons.PrinterStateReasons object at 0x7fbcbc2c5ef0>): {'printer-state-message': 'ready to print', 'printer-state-reasons': ['none']} Page 7 (<troubleshoot.VerifyPackages.VerifyPackages object at 0x7fbcbc2c57f0>): {'packages_verification': {'cups': ['.M....... c /etc/cups/classes.conf', '..?...... ' '/etc/cups/cups-files.conf.default', '..?...... /etc/cups/cupsd.conf.default', '..?...... /etc/cups/snmp.conf.default', '..?...... /usr/lib/cups/backend/dnssd', '..?...... /usr/lib/cups/backend/ipp', '..?...... /usr/lib/cups/backend/lpd', 'missing /var/spool/cups/tmp ' '(Permission denied)'], 'foomatic': [], 'gutenprint': [], 'hpijs': ['package hpijs is not installed'], 'hplip': ['package hplip is not installed'], 'system-config-printer': []}} Page 8 (<troubleshoot.PrintTestPage.PrintTestPage object at 0x7fbcbc4dfa20>): {'test_page_attempted': '07/Aug/2017:22:47:29 -0700', 'test_page_job_id': [116], 'test_page_job_status': [(True, 116, 'HP_Color_LaserJet_MFP_M476nw', 'Test Page', 'Stopped', {'attributes-charset': 'utf-8', 'attributes-natural-language': 'en-us', 'date-time-at-completed': None, 'date-time-at-creation': '(IPP_TAG_DATE)', 'date-time-at-processing': '(IPP_TAG_DATE)', 'document-format': 'application/vnd.cups-pdf-banner', 'document-format-detected': 'application/vnd.cups-pdf-banner', 'job-hold-until': 'no-hold', 'job-id': 116, 'job-impressions-completed': 0, 'job-k-octets': 1, 'job-media-progress': 0, 'job-media-sheets-completed': 0, 'job-more-info': 'http://localhost/jobs/116', 'job-preserved': True, 'job-printer-state-message': 'Filter failed', 'job-printer-state-reasons': ['none'], 'job-printer-up-time': 1502171296, 'job-printer-uri': 'ipp://localhost/printers/HP_Color_LaserJet_MFP_M476nw', 'job-priority': 50, 'job-sheets': ['none', 'none'], 'job-state': 6, 'job-state-reasons': 'cups-filter-crashed', 'job-uri': 'ipp://localhost/jobs/116', 'job-uuid': 'urn:uuid:3752e8e1-b7ef-3723-4768-d3e4744d4a9d', 'number-of-documents': 1, 'printer-uri': 'ipp://localhost/printers/HP%5FColor%5FLaserJet%5FMFP%5FM476nw', 'time-at-completed': None, 'time-at-creation': 1502171249, 'time-at-processing': 1502171249})], 'test_page_successful': False} Page 9 (<troubleshoot.Locale.Locale object at 0x7fbcbc2b6828>): {'printer_page_size': 'Letter', 'system_locale_lang': 'en_US', 'user_locale_ctype': 'en_US', 'user_locale_messages': 'en_US'} ================================================= journalctl -u cups -e Aug 07 22:50:38 otis.casa-del-gato.com cupsd[5294]: cupsdRemoveSelect(fd=16) Aug 07 22:50:38 otis.casa-del-gato.com cupsd[5294]: cupsdRemoveSelect(fd=-1) Aug 07 22:50:38 otis.casa-del-gato.com cupsd[5294]: select_timeout: JobHistoryUp Aug 07 22:50:39 otis.casa-del-gato.com cupsd[5294]: Expiring subscriptions... Aug 07 22:50:39 otis.casa-del-gato.com cupsd[5294]: select_timeout: JobHistoryUp Aug 07 22:50:39 otis.casa-del-gato.com cupsd[5294]: select_timeout(0): 19 second Aug 07 22:50:58 otis.casa-del-gato.com cupsd[5294]: Saving job.cache... Aug 07 22:50:58 otis.casa-del-gato.com cupsd[5294]: Saving subscriptions.conf... Aug 07 22:50:58 otis.casa-del-gato.com cupsd[5294]: cupsdSetBusyState: newbusy=" Aug 07 22:50:58 otis.casa-del-gato.com cupsd[5294]: Expiring subscriptions... Aug 07 22:50:58 otis.casa-del-gato.com cupsd[5294]: Unloading... Aug 07 22:50:58 otis.casa-del-gato.com cupsd[5294]: cupsdCheckJobs: 2 active job Aug 07 22:50:58 otis.casa-del-gato.com cupsd[5294]: cupsdCheckJobs: Job 116 - de Aug 07 22:50:58 otis.casa-del-gato.com cupsd[5294]: cupsdCheckJobs: Job 117 - de Aug 07 22:50:58 otis.casa-del-gato.com cupsd[5294]: Report: clients=1 Aug 07 22:50:58 otis.casa-del-gato.com cupsd[5294]: Report: jobs=4 Aug 07 22:50:58 otis.casa-del-gato.com cupsd[5294]: Report: jobs-active=2 Aug 07 22:50:58 otis.casa-del-gato.com cupsd[5294]: Report: printers=1 Aug 07 22:50:58 otis.casa-del-gato.com cupsd[5294]: Report: stringpool-string-co Aug 07 22:50:58 otis.casa-del-gato.com cupsd[5294]: Report: stringpool-alloc-byt Aug 07 22:50:58 otis.casa-del-gato.com cupsd[5294]: Report: stringpool-total-byt Aug 07 22:50:58 otis.casa-del-gato.com cupsd[5294]: select_timeout: JobHistoryUp Aug 07 22:50:58 otis.casa-del-gato.com cupsd[5294]: select_timeout(0): 278 secon lines 979-1001/1001 (END)