Bug 1524366

Summary: Upgrade from 6.2 ->6.3 snap28 w/ customer db failed at upgrade step: correct_puppet_environments
Product: Red Hat Satellite Reporter: Sachin Ghai <sghai>
Component: UpgradesAssignee: Andrew Kofink <akofink>
Status: CLOSED WONTFIX QA Contact: Nikhil Kathole <nkathole>
Severity: high Docs Contact:
Priority: unspecified    
Version: 6.3.0CC: akofink, bkearney, inecas, mbacovsk, sghai
Target Milestone: UnspecifiedKeywords: Triaged
Target Release: Unused   
Hardware: Unspecified   
OS: Unspecified   
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Fixed In Version: Doc Type: If docs needed, set a value
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Story Points: ---
Clone Of: Environment:
Last Closed: 2019-02-28 19:35:04 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
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Description Flags
foreman-debug none

Description Sachin Ghai 2017-12-11 10:55:09 UTC
Description of problem:


out: Upgrade Step: correct_puppet_environments (this may take a while) ...
[sat63_Server] out: rake aborted!
[sat63_Server] out: Not all the services have been started. Check the status report above and try again.
[sat63_Server] out: /opt/theforeman/tfm/root/usr/share/gems/gems/katello-3.4.5.35/lib/katello/tasks/reimport.rake:10:in `block (2 levels) in <top (required)>'
[sat63_Server] out: Tasks: TOP => katello:correct_puppet_environments => katello:check_ping
[sat63_Server] out: (See full trace by running task with --trace)
[sat63_Server] out: {:services=>
[sat63_Server] out:   {:pulp=>{:status=>"ok", :duration_ms=>"38"},
[sat63_Server] out:    :pulp_auth=>{:status=>"ok", :duration_ms=>"26"},
[sat63_Server] out:    :candlepin=>{:status=>"ok", :duration_ms=>"19"},
[sat63_Server] out:    :candlepin_auth=>{:status=>"ok", :duration_ms=>"29"},
[sat63_Server] out:    :foreman_tasks=>
[sat63_Server] out:     {:status=>"FAIL",
[sat63_Server] out:      :message=>
[sat63_Server] out:       "some executors are not responding, check /foreman_tasks/dynflow/status"}},
[sat63_Server] out:  :status=>"FAIL"}
[sat63_Server] out: foreman-rake katello:correct_puppet_environments COMMIT=true failed! Check the output for error!
[sat63_Server] out: Upgrade step correct_puppet_environments failed. Check logs for more information.
[sat63_Server] out:

Version-Release number of selected component (if applicable):
sat6.2 -> 6.3 snap28

How reproducible:


Steps to Reproduce:
1.
2.
3.

Actual results:


Expected results:
Upgrade should complete successfully

Additional info:
on re-running foreman-rake katello:correct_puppet_environments --trace didn't see above issue.

Comment 1 Sachin Ghai 2017-12-11 11:02:02 UTC
Created attachment 1365922 [details]
foreman-debug

Comment 6 Sachin Ghai 2018-01-19 17:08:11 UTC
@Brad: Hey I had a word with Andrew on IRC and it seems to be a intermittent issue as I was not able to reproduce with while upgrading same db to 6.3 snap32

Comment 7 Sachin Ghai 2018-01-19 17:11:00 UTC
(In reply to Sachin Ghai from comment #6)
> @Brad: Hey I had a word with Andrew on IRC and it seems to be a intermittent
> issue as I was not able to reproduce with while upgrading same db to 6.3
> snap32

s/snap32/snap31.

Comment 10 Bryan Kearney 2019-02-07 12:09:24 UTC
The Satellite Team is attempting to provide an accurate backlog of bugzilla requests which we feel will be resolved in the next few releases. We do not believe this bugzilla will meet that criteria, and have plans to close it out in 1 month. This is not a reflection on the validity of the request, but a reflection of the many priorities for the product. If you have any concerns about this, feel free to contact Red Hat Technical Support or your account team. If we do not hear from you, we will close this bug out. Thank you.

Comment 11 Bryan Kearney 2019-02-28 19:35:04 UTC
Thank you for your interest in Satellite 6. We have evaluated this request, and while we recognize that it is a valid request, we do not expect this to be implemented in the product in the foreseeable future. This is due to other priorities for the product, and not a reflection on the request itself. We are therefore closing this out as WONTFIX. If you have any concerns about this, please do not reopen. Instead, feel free to contact Red Hat Technical Support. Thank you.