Bug 1533843
| Summary: | Smart State Analysis for VMware failing with UTF-8 exception on French localized windows VMs. | |||
|---|---|---|---|---|
| Product: | Red Hat CloudForms Management Engine | Reporter: | Neha Chugh <nchugh> | |
| Component: | SmartState Analysis | Assignee: | Hui Song <hsong> | |
| Status: | CLOSED CURRENTRELEASE | QA Contact: | Satyajit Bulage <sbulage> | |
| Severity: | medium | Docs Contact: | ||
| Priority: | medium | |||
| Version: | 5.8.0 | CC: | abellott, cpelland, joboyer, jocarter, nchugh, obarenbo, roliveri, sbulage, simaishi | |
| Target Milestone: | GA | Keywords: | TestOnly, ZStream | |
| Target Release: | 5.10.0 | |||
| Hardware: | All | |||
| OS: | All | |||
| Whiteboard: | ||||
| Fixed In Version: | 5.10.0.0 | Doc Type: | If docs needed, set a value | |
| Doc Text: | Story Points: | --- | ||
| Clone Of: | ||||
| : | 1554343 1554344 (view as bug list) | Environment: | ||
| Last Closed: | 2018-07-30 14:43:49 UTC | Type: | Bug | |
| Regression: | --- | Mount Type: | --- | |
| Documentation: | --- | CRM: | ||
| Verified Versions: | Category: | --- | ||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | ||
| Cloudforms Team: | CFME Core | Target Upstream Version: | ||
| Embargoed: | ||||
| Bug Depends On: | ||||
| Bug Blocks: | 1554343, 1554344 | |||
|
Description
Neha Chugh
2018-01-12 11:02:42 UTC
That log snippet doesn't show an error, those are informational log messages. Did the SSA task actually fail - with an error listed in the task display? Was any data actually collected by the SSA process? Hello Rich, Customer has shared the logs under dropbox with the filename "01997851-evm_server.zip" Also latest logs are attached to case with the below names: evm_current_dune131_20180215_234601.tar.xz evm_archive_dune131_20180215_233108.tar.xz And below exceptions are observed in the logs: [root@dune131 log]*# cat evm.log | grep UTF-8* [----] E, [2018-02-15T17:02:48.735507 #25262:b7d130] ERROR -- : MIQ(ManageIQ::Providers::Vmware::InfraManager::Vm#scan_via_miq_vm) ScanMetadata error status:[8]: message:[invalid byte sequence in UTF-8] log writing failed. "\xE9" from ASCII-8BIT to UTF-8 [----] E, [2018-02-15T17:03:31.712051 #25256:b7d130] ERROR -- : MIQ(ManageIQ::Providers::Vmware::InfraManager::Vm#scan_via_miq_vm) ScanMetadata error status:[8]: message:[invalid byte sequence in UTF-8] log writing failed. "\xE9" from ASCII-8BIT to UTF-8 [----] E, [2018-02-15T17:05:41.879011 #25256:b7d130] ERROR -- : MIQ(ManageIQ::Providers::Vmware::InfraManager::Vm#scan_via_miq_vm) ScanMetadata error status:[8]: message:[invalid byte sequence in UTF-8] log writing failed. "\xE9" from ASCII-8BIT to UTF-8 [----] E, [2018-02-15T17:06:25.065639 #25262:b7d130] ERROR -- : MIQ(ManageIQ::Providers::Vmware::InfraManager::Vm#scan_via_miq_vm) ScanMetadata error status:[8]: message:[invalid byte sequence in UTF-8] log writing failed. "\xE9" from ASCII-8BIT to UTF-8 [----] E, [2018-02-15T22:49:41.714034 #8664:b7d130] ERROR -- : MIQ(ManageIQ::Providers::Vmware::InfraManager::Vm#scan_via_miq_vm) ScanMetadata error status:[8]: message:[invalid byte sequence in UTF-8] log writing failed. "\xE9" from ASCII-8BIT to UTF-8 [----] E, [2018-02-15T22:53:36.949130 #8664:b7d130] ERROR -- : MIQ(ManageIQ::Providers::Vmware::InfraManager::Vm#scan_via_miq_vm) ScanMetadata error status:[8]: message:[invalid byte sequence in UTF-8] [root@dune131 log]# Can you help us in understand the root cause behind this exception. You can access all the logs via collab-shell i.e. [yank] complete - access files in /cases/01997851 Let me know if you need any further information regarding the same. Regards, Neha Chugh From the customer, from the case: here is the detail , *1. Create / Install Windows Server 2012 VM on vSphere 6 * No , *vSphere 5.5 * *2. French language pack installed. * No, The OS is already in French no language pack installed , SW_DVD9_Windows_Svr_Std_and_DataCtr_2012_R2_64Bit_French_-2_Core_MLF_X19-31420 *3. Configure the appliance for SSA.* No *4. Version of the device used: 5.8.2.3.20171016155816_aaec796 * Yes , Version 5.8.2.3.20171016155816_aaec796 An installation with a language pack is different Have you done the test with registry entries containing French type accented characters? New commit detected on ManageIQ/manageiq-gems-pending/master: https://github.com/ManageIQ/manageiq-gems-pending/commit/5aa3f3d0ffb6c9842d5f51ac52bc9c9d453d93fd commit 5aa3f3d0ffb6c9842d5f51ac52bc9c9d453d93fd Author: hsong-rh <hsong> AuthorDate: Fri Mar 9 10:08:04 2018 -0500 Commit: hsong-rh <hsong> CommitDate: Fri Mar 9 10:08:04 2018 -0500 Fixed to validate attributes before inserting into XML. https://bugzilla.redhat.com/show_bug.cgi?id=1533843 lib/gems/pending/util/xml/miq_rexml.rb | 3 +- 1 file changed, 2 insertions(+), 1 deletion(-) Closing this as its already been verified in two z-streams and has test coverage around it. |