Bug 1537186

Summary:	Smartstate won't show applications for Windows VM
Product:	Red Hat CloudForms Management Engine	Reporter:	David Luong <dluong>
Component:	SmartState Analysis	Assignee:	Jerry Keselman <jkeselma>
Status:	CLOSED DUPLICATE	QA Contact:	Dave Johnson <dajohnso>
Severity:	medium	Docs Contact:
Priority:	unspecified
Version:	5.8.0	CC:	jdeubel, obarenbo, roliveri
Target Milestone:	GA
Target Release:	cfme-future
Hardware:	All
OS:	All
Whiteboard:
Fixed In Version:		Doc Type:	If docs needed, set a value
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2018-01-22 16:36:10 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	Bug
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	CFME Core	Target Upstream Version:
Embargoed:

Description David Luong 2018-01-22 16:10:54 UTC

Description of problem:
Smartstate won't show applications for Windows VM

Version-Release number of selected component (if applicable):
5.8.x

How reproducible:
Always for the customer

Steps to Reproduce:
1.  Perform SSA on a Windows VM on vCenter
2.  SmartState scan is not showing applications
3.

Actual results:
SmartState scan is not showing applications

Expected results:
SmartState scan shows applications

Additional info:
[----] E, [2018-01-16T08:29:15.708797 #7221:529130] ERROR -- : MIQExtract.extract undefined method `split' for nil:NilClass
[----] E, [2018-01-16T08:29:15.708982 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/cfme-gemset/bundler/gems/manageiq-gems-pending-dd41a2772297/lib/gems/pending/metadata/util/win32/Win32Software.rb:161:in `block in initialize'
[----] E, [2018-01-16T08:29:15.709033 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/cfme-gemset/bundler/gems/manageiq-gems-pending-dd41a2772297/lib/gems/pending/util/xml/xml_hash.rb:116:in `block in each_element'
[----] E, [2018-01-16T08:29:15.709075 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/cfme-gemset/bundler/gems/manageiq-gems-pending-dd41a2772297/lib/gems/pending/util/xml/xml_hash.rb:111:in `block in each'
[----] E, [2018-01-16T08:29:15.709116 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/cfme-gemset/bundler/gems/manageiq-gems-pending-dd41a2772297/lib/gems/pending/util/xml/xml_hash.rb:111:in `each'
[----] E, [2018-01-16T08:29:15.709157 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/cfme-gemset/bundler/gems/manageiq-gems-pending-dd41a2772297/lib/gems/pending/util/xml/xml_hash.rb:111:in `each'
[----] E, [2018-01-16T08:29:15.709198 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/cfme-gemset/bundler/gems/manageiq-gems-pending-dd41a2772297/lib/gems/pending/util/xml/xml_hash.rb:116:in `each_element'
[----] E, [2018-01-16T08:29:15.709240 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/cfme-gemset/bundler/gems/manageiq-gems-pending-dd41a2772297/lib/gems/pending/metadata/util/win32/Win32Software.rb:155:in `initialize'
[----] E, [2018-01-16T08:29:15.709281 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/cfme-gemset/bundler/gems/manageiq-gems-pending-dd41a2772297/lib/gems/pending/metadata/MIQExtract/MIQExtract.rb:253:in `new'
[----] E, [2018-01-16T08:29:15.709322 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/cfme-gemset/bundler/gems/manageiq-gems-pending-dd41a2772297/lib/gems/pending/metadata/MIQExtract/MIQExtract.rb:253:in `getSoftware'
[----] E, [2018-01-16T08:29:15.709384 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/cfme-gemset/bundler/gems/manageiq-gems-pending-dd41a2772297/lib/gems/pending/metadata/MIQExtract/MIQExtract.rb:136:in `block in extract'
[----] E, [2018-01-16T08:29:15.709429 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/cfme-gemset/bundler/gems/manageiq-gems-pending-dd41a2772297/lib/gems/pending/metadata/MIQExtract/MIQExtract.rb:131:in `each'
[----] E, [2018-01-16T08:29:15.709471 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/cfme-gemset/bundler/gems/manageiq-gems-pending-dd41a2772297/lib/gems/pending/metadata/MIQExtract/MIQExtract.rb:131:in `extract'
[----] E, [2018-01-16T08:29:15.709511 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/mixins/scanning_mixin.rb:252:in `block in scan_via_miq_vm'
[----] E, [2018-01-16T08:29:15.709552 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/mixins/scanning_mixin.rb:248:in `each'
[----] E, [2018-01-16T08:29:15.709606 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/mixins/scanning_mixin.rb:248:in `scan_via_miq_vm'
[----] E, [2018-01-16T08:29:15.709649 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/cfme-gemset/bundler/gems/manageiq-providers-vmware-58e20bf9862e/app/models/manageiq/providers/vmware/infra_manager/vm_or_template_shared/scanning.rb:29:in `perform_metadata_scan'
[----] E, [2018-01-16T08:29:15.709691 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server/server_smart_proxy.rb:125:in `scan_metadata'
[----] E, [2018-01-16T08:29:15.709732 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_queue.rb:347:in `block in deliver'
[----] E, [2018-01-16T08:29:15.709772 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/rh-ruby23/root/usr/share/ruby/timeout.rb:91:in `block in timeout'
[----] E, [2018-01-16T08:29:15.709813 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/rh-ruby23/root/usr/share/ruby/timeout.rb:33:in `block in catch'
[----] E, [2018-01-16T08:29:15.710392 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/rh-ruby23/root/usr/share/ruby/timeout.rb:33:in `catch'
[----] E, [2018-01-16T08:29:15.710439 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/rh-ruby23/root/usr/share/ruby/timeout.rb:33:in `catch'
[----] E, [2018-01-16T08:29:15.710481 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/rh-ruby23/root/usr/share/ruby/timeout.rb:106:in `timeout'
[----] E, [2018-01-16T08:29:15.710521 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_queue.rb:343:in `deliver'
[----] E, [2018-01-16T08:29:15.710562 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_queue_worker_base/runner.rb:107:in `deliver_queue_message'
[----] E, [2018-01-16T08:29:15.710617 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_queue_worker_base/runner.rb:135:in `deliver_message'
[----] E, [2018-01-16T08:29:15.710659 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_queue_worker_base/runner.rb:153:in `block in do_work'
[----] E, [2018-01-16T08:29:15.710700 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_queue_worker_base/runner.rb:147:in `loop'
[----] E, [2018-01-16T08:29:15.710739 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_queue_worker_base/runner.rb:147:in `do_work'
[----] E, [2018-01-16T08:29:15.710781 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker/runner.rb:340:in `block in do_work_loop'
[----] E, [2018-01-16T08:29:15.710821 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker/runner.rb:337:in `loop'
[----] E, [2018-01-16T08:29:15.710862 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker/runner.rb:337:in `do_work_loop'
[----] E, [2018-01-16T08:29:15.710908 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker/runner.rb:160:in `run'
[----] E, [2018-01-16T08:29:15.710951 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker/runner.rb:134:in `start'
[----] E, [2018-01-16T08:29:15.710991 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker/runner.rb:21:in `start_worker'
[----] E, [2018-01-16T08:29:15.711031 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker.rb:339:in `block in start_runner'
[----] E, [2018-01-16T08:29:15.711071 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/cfme-gemset/gems/nakayoshi_fork-0.0.3/lib/nakayoshi_fork.rb:24:in `fork'
[----] E, [2018-01-16T08:29:15.711111 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/cfme-gemset/gems/nakayoshi_fork-0.0.3/lib/nakayoshi_fork.rb:24:in `fork'
[----] E, [2018-01-16T08:29:15.711152 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker.rb:337:in `start_runner'
[----] E, [2018-01-16T08:29:15.711192 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker.rb:348:in `start'
[----] E, [2018-01-16T08:29:15.711232 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker.rb:266:in `start_worker'
[----] E, [2018-01-16T08:29:15.711271 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker.rb:150:in `block in sync_workers'
[----] E, [2018-01-16T08:29:15.711312 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker.rb:150:in `times'
[----] E, [2018-01-16T08:29:15.711352 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_worker.rb:150:in `sync_workers'
[----] E, [2018-01-16T08:29:15.711392 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server/worker_management/monitor.rb:53:in `block in sync_workers'
[----] E, [2018-01-16T08:29:15.711433 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server/worker_management/monitor.rb:50:in `each'
[----] E, [2018-01-16T08:29:15.711473 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server/worker_management/monitor.rb:50:in `sync_workers'
[----] E, [2018-01-16T08:29:15.711513 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server/worker_management/monitor.rb:22:in `monitor_workers'
[----] E, [2018-01-16T08:29:15.711554 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server.rb:349:in `block in monitor'
[----] E, [2018-01-16T08:29:15.711626 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/cfme-gemset/bundler/gems/manageiq-gems-pending-dd41a2772297/lib/gems/pending/util/extensions/miq-benchmark.rb:11:in `realtime_store'
[----] E, [2018-01-16T08:29:15.711673 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/cfme-gemset/bundler/gems/manageiq-gems-pending-dd41a2772297/lib/gems/pending/util/extensions/miq-benchmark.rb:30:in `realtime_block'
[----] E, [2018-01-16T08:29:15.711715 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server.rb:349:in `monitor'
[----] E, [2018-01-16T08:29:15.711756 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server.rb:371:in `block (2 levels) in monitor_loop'
[----] E, [2018-01-16T08:29:15.711797 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/cfme-gemset/bundler/gems/manageiq-gems-pending-dd41a2772297/lib/gems/pending/util/extensions/miq-benchmark.rb:11:in `realtime_store'
[----] E, [2018-01-16T08:29:15.711837 #7221:529130] ERROR -- : MIQExtract.extract /opt/rh/cfme-gemset/bundler/gems/manageiq-gems-pending-dd41a2772297/lib/gems/pending/util/extensions/miq-benchmark.rb:30:in `realtime_block'
[----] E, [2018-01-16T08:29:15.711878 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server.rb:371:in `block in monitor_loop'
[----] E, [2018-01-16T08:29:15.711919 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server.rb:370:in `loop'
[----] E, [2018-01-16T08:29:15.711965 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server.rb:370:in `monitor_loop'
[----] E, [2018-01-16T08:29:15.712484 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/app/models/miq_server.rb:253:in `start'
[----] E, [2018-01-16T08:29:15.712532 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/lib/workers/evm_server.rb:65:in `start'
[----] E, [2018-01-16T08:29:15.712601 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/lib/workers/evm_server.rb:91:in `start'
[----] E, [2018-01-16T08:29:15.712650 #7221:529130] ERROR -- : MIQExtract.extract /var/www/miq/vmdb/lib/workers/bin/evm_server.rb:4:in `<main>'
[----] E, [2018-01-16T08:29:15.712813 #7221:529130] ERROR -- : MIQ(ManageIQ::Providers::Vmware::InfraManager::Vm#scan_via_miq_vm) Error: No XML returned for category [software]  TaskId:[18bdada4-fac1-11e7-91bb-00505693b8cb]  VM:[XXXXXXX]

Possibly related:

https://github.com/ManageIQ/manageiq-smartstate/issues/5

Comment 2 Jared Deubel 2018-01-22 16:36:10 UTC


*** This bug has been marked as a duplicate of bug 1519910 ***