Bug 1549117
| Summary: | Refresh failed after performing vm_reconfiguration_task | |||
|---|---|---|---|---|
| Product: | Red Hat CloudForms Management Engine | Reporter: | Neha Chugh <nchugh> | |
| Component: | Providers | Assignee: | Sam Lucidi <slucidi> | |
| Status: | CLOSED CURRENTRELEASE | QA Contact: | Jad Haj Yahya <jhajyahy> | |
| Severity: | high | Docs Contact: | ||
| Priority: | high | |||
| Version: | 5.9.0 | CC: | ademicev, cpelland, gblomqui, jfrey, jhajyahy, jhardy, jocarter, maufart, mkanoor, nchugh, niroy, obarenbo, simaishi, tfitzger | |
| Target Milestone: | GA | Keywords: | TestOnly, ZStream | |
| Target Release: | 5.10.0 | |||
| Hardware: | All | |||
| OS: | All | |||
| Whiteboard: | ||||
| Fixed In Version: | 5.10.0.0 | Doc Type: | If docs needed, set a value | |
| Doc Text: | Story Points: | --- | ||
| Clone Of: | ||||
| : | 1562785 (view as bug list) | Environment: | ||
| Last Closed: | 2019-02-11 14:08:50 UTC | Type: | Bug | |
| Regression: | --- | Mount Type: | --- | |
| Documentation: | --- | CRM: | ||
| Verified Versions: | Category: | --- | ||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | ||
| Cloudforms Team: | Openstack | Target Upstream Version: | ||
| Embargoed: | ||||
| Bug Depends On: | ||||
| Bug Blocks: | 1562785 | |||
Hi, Could you provide steps to reproduce Thanks Jadh, The steps to reproduce the issue is : 1. Add a openstack as cloud provider 2. Reconfigure Openstack VM by navigating to Configuration -> Reconfigure this VM and then resize the flavor of openstack instance. vm_cloud_reconfigure_task_81000000000006 : This id generated after he trying to resize the flavor of an Openstack Instance but before confirming the resized flavor and it reaches till "raw_resize_finish" method and it keeps on retrying this method. Also in the database record that customer have shared, the expire_on time is 2 hours ahead of created_on time but the deliver_on time is much later than its expired time: deliver_on : 2018-02-21 09:42:58.000317 created_on: 2018-02-20 08:55:07.759269 expires_on : 2018-02-20 10:55:07.757529 Due to which ems refresh failed to perform inventory collection: [----] E, [2018-02-21T03:29:38.187242 #6663:113f140] ERROR -- : Q-task_id([vm_cloud_reconfigure_task_81000000000006]) [NoMethodError]: undefined method `split' for true:TrueClass Method:[block in method_missing] [----] E, [2018-02-21T03:29:38.187355 #6663:113f140] ERROR -- : Q-task_id([vm_cloud_reconfigure_task_81000000000006]) /var/www/miq/vmdb/app/models/manager_refresh/inventory_collection.rb:1085:in `block in extract_references' Can you please check why such behavior has been noticed? Also, there is no database dump so to provide you issue reproducer environment as customer has deleted the environment due to infrastructure space problem. As the issue is not reproducible in the test environment, so it would be bit difficult to investigate this issue. So all we have are the logs that are shared by the customer and are accessible via collab-shell: [yank] complete - access files in /cases/02039549 [browse] the files here: http://collab-shell.usersys.redhat.com/02039549/ Customer is looking for the root cause behind this behavior. Any inputs would be appreciable. Thanks and Regards, Neha Chugh Verified on 5.10.0.2 |
Description of problem: Refresh failed after performing vm_reconfiguration_task Version-Release number of selected component (if applicable): 5.9 (Beta Version) Steps to Reproduce: After performing vm_reconfiguration_task, below exception observed: [----] I, [2018-02-21T04:50:45.230840 #16150:113f140] INFO -- : Q-task_id([vm_cloud_reconfigure_task_81000000000006]) MIQ(ManagerRefresh::SaveInventory.save_inventory) EMS: [osp_mes], id: [81000000000003] Saving EMS Inventory... [----] I, [2018-02-21T04:50:45.249938 #26135:113f140] INFO -- : MIQ(MiqServer#populate_queue_messages) Fetched 1 miq_queue rows for queue_name=ems, wcount=1, priority=200 [----] E, [2018-02-21T04:50:45.405843 #16150:113f140] ERROR -- : Q-task_id([vm_cloud_reconfigure_task_81000000000006]) MIQ(ManagerRefresh::SaveCollection::Saver::Default#save!) Error when saving InventoryCollection:<ManageIQ::Providers::Openstack::NetworkManager::CloudSubnet>, whitelist: [parent_cloud_subnet, ems_ref, __feedback_edge_set_parent, __parent_inventory_collections], strategy: local_db_find_missing_references with strategy: local_db_find_missing_references, saver_strategy: default, targeted: false. Message: undefined method `split' for true:TrueClass [----] I, [2018-02-21T04:50:45.406115 #16150:113f140] INFO -- : Q-task_id([vm_cloud_reconfigure_task_81000000000006]) Exception in realtime_block :ems_refresh - Timings: {:collect_inventory_for_targets=>3.0143344402313232, :parse_inventory=>2.890652894973755, :parse_targeted_inventory=>2.890794038772583, :save_inventory=>0.17719125747680664, :ems_refresh=>6.082733869552612} [----] E, [2018-02-21T04:50:45.406282 #16150:113f140] ERROR -- : Q-task_id([vm_cloud_reconfigure_task_81000000000006]) MIQ(ManageIQ::Providers::Openstack::CloudManager::Refresher#refresh) EMS: [osp_mes], id: [81000000000003] Refresh failed [----] E, [2018-02-21T04:50:45.406594 #16150:113f140] ERROR -- : Q-task_id([vm_cloud_reconfigure_task_81000000000006]) [NoMethodError]: undefined method `split' for true:TrueClass Method:[block in method_missing] [----] E, [2018-02-21T04:50:45.406731 #16150:113f140] ERROR -- : Q-task_id([vm_cloud_reconfigure_task_81000000000006]) /var/www/miq/vmdb/app/models/manager_refresh/inventory_collection.rb:1085:in `block in extract_references' /opt/rh/rh-ruby23/root/usr/share/ruby/set.rb:306:in `each_key' /opt/rh/rh-ruby23/root/usr/share/ruby/set.rb:306:in `each' Actual results: Refresh failed afte performing vm_reconfiguration task Expected results: VM recofiguration should be done successfully. Additional info: [yank] complete - access files in /cases/02039549 [browse] the files here: http://collab-shell.usersys.redhat.com/02039549/