Bug 1598358
| Summary: | gnome-shell crashes on Dell XPS 13 w/ Fedora 28 when plugging USB-C dock | ||||||||||||
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| Product: | [Fedora] Fedora | Reporter: | Brem BELGUEBLI <brem.belguebli> | ||||||||||
| Component: | gnome-shell | Assignee: | Owen Taylor <otaylor> | ||||||||||
| Status: | CLOSED EOL | QA Contact: | Fedora Extras Quality Assurance <extras-qa> | ||||||||||
| Severity: | unspecified | Docs Contact: | |||||||||||
| Priority: | unspecified | ||||||||||||
| Version: | 28 | CC: | brem.belguebli, fmuellner, haggismn, otaylor, rhughes | ||||||||||
| Target Milestone: | --- | ||||||||||||
| Target Release: | --- | ||||||||||||
| Hardware: | x86_64 | ||||||||||||
| OS: | Linux | ||||||||||||
| Whiteboard: | |||||||||||||
| Fixed In Version: | Doc Type: | If docs needed, set a value | |||||||||||
| Doc Text: | Story Points: | --- | |||||||||||
| Clone Of: | Environment: | ||||||||||||
| Last Closed: | 2019-05-28 22:18:31 UTC | Type: | Bug | ||||||||||
| Regression: | --- | Mount Type: | --- | ||||||||||
| Documentation: | --- | CRM: | |||||||||||
| Verified Versions: | Category: | --- | |||||||||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||||||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||||||||
| Embargoed: | |||||||||||||
| Attachments: |
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Description
Brem BELGUEBLI
2018-07-05 08:08:21 UTC
Some additional information for this bug. I have been affected on 3 Dell laptops, XPS 9550,9560,9570 using WD15 dock. The issue began in FC27 after some updates. It did not occur up to and including fwupd-0.9.7-1.fc27, libdfu-0.9.7-1.fc27 and libsmbios-2.3.0-6.fc27. The crashes occur in the following way; Secure boot disabled, with WD15 USB-C plugged in when booting, or when plugged in with Gnome running. Screen flashes several times and machine is not responsive during that period. Dock attached USB peripherals stop and start 2-3 times. Around 25% of the time the machine hangs requiring hard reset. The issue does not present itself in the gdm login screen, nor within a liveUSB boot scenario. If secure boot is turned on, the issue does not occur. Therefore there are two mitigations. 1. Stay on FC27 and downgrade to fwupd and libsmbios versions mentioned above. After, use "dnf update --exclude=libsmbios,fwupd" when updating. Secure boot can remain disabled. 2. Turn on secure boot. May not be practical for many users. Update to latest libsmbios/fwupd/fc28 can take place. Given that the reporter stated they had tested a non Dell dock and experienced the same issue, along with the secure boot mitigation possibly preventing some form of access, is this issue potentially SMBIOS related? Please can the original reporter try the following, leaving secure boot disabled: In /etc/fwupd/daemon.conf change the line BlacklistPlugins=test to this BlacklistPlugins=test;dell and report back. Thanks Created attachment 1477372 [details]
fwupd verbose output
Standard fc28 setup with standard fwupd config. USB-C inserted at 22:41 and bug occurred. System did not hang
Created attachment 1477373 [details]
journalctl output
journalctl output when USB-C was inserted and bug occurred.
Created attachment 1477376 [details]
fwupd verbose output - dell plugin disabled
Dell fwupd plugin disabled. No crashing symptoms occurred when plugging in USB-C at 23:06
Created attachment 1477377 [details]
journalctl output - Dell fwupd plugin disabled
The issue occurs even with secure boot enabled. Actually it's been "always" enabled . Will try the changes you suggest in /etc/fwupd.conf and will update you with the dell plugin disabled in /etc/fwupd.conf, it seems to be more stable, gnome-shell could survive approx 20 consecutive plug/unplug, but it finally crashed with: gnome-shell[6419]: segfault at 10 ip 00007f0d6e9287f4 sp 00007fff1f0038a8 error 4 in libmutter-2.so.0.0.0[7f0d6e8b0000+190000] This message is a reminder that Fedora 28 is nearing its end of life. On 2019-May-28 Fedora will stop maintaining and issuing updates for Fedora 28. It is Fedora's policy to close all bug reports from releases that are no longer maintained. At that time this bug will be closed as EOL if it remains open with a Fedora 'version' of '28'. Package Maintainer: If you wish for this bug to remain open because you plan to fix it in a currently maintained version, simply change the 'version' to a later Fedora version. Thank you for reporting this issue and we are sorry that we were not able to fix it before Fedora 28 is end of life. If you would still like to see this bug fixed and are able to reproduce it against a later version of Fedora, you are encouraged change the 'version' to a later Fedora version prior this bug is closed as described in the policy above. Although we aim to fix as many bugs as possible during every release's lifetime, sometimes those efforts are overtaken by events. Often a more recent Fedora release includes newer upstream software that fixes bugs or makes them obsolete. Fedora 28 changed to end-of-life (EOL) status on 2019-05-28. Fedora 28 is no longer maintained, which means that it will not receive any further security or bug fix updates. As a result we are closing this bug. If you can reproduce this bug against a currently maintained version of Fedora please feel free to reopen this bug against that version. If you are unable to reopen this bug, please file a new report against the current release. If you experience problems, please add a comment to this bug. Thank you for reporting this bug and we are sorry it could not be fixed. |