Bug 1628295

Summary: can not print anything
Product: [Fedora] Fedora Reporter: william.garber
Component: ghostscriptAssignee: David Kaspar // Dee'Kej <deekej>
Status: CLOSED DUPLICATE QA Contact: Fedora Extras Quality Assurance <extras-qa>
Severity: unspecified Docs Contact:
Priority: unspecified    
Version: 28CC: deekej, rob, sbobber, twaugh, zdohnal
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Last Closed: 2018-09-14 13:47:55 UTC Type: Bug
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Description Flags
result of journalctl -u cups --since=today none

Description william.garber 2018-09-12 17:03:23 UTC 
Created attachment 1482794 [details]
result of journalctl -u cups --since=today

Description of problem:

lpq and HPLIP show print job completed.  
$ journalctl -u cups --since=today
shows 
cupsd[7460]: [Job 976] Job stopped due to filter errors; please consult the error_log file for details.


Sep 12 08:57:38 electron cupsd[10431]: [Job 994] Started filter gs (PID 10890)
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] Started filter pstops (PID 10891)
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] STATE: -connecting-to-device
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] STATE: -media-empty-error,media-jam-error,hplip.plugin-error,cover-open-error,toner-empty-error,other
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] ./base/gsicc_manage.c:1244: gsicc_open_search(): Could not find ps_gray.icc
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] + ./base/gsicc_manage.c:255: gsicc_initialize_iccsmask(): failed to load gray smask profile
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] Page = 612x792; 12,12 to 600,780
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] slow_collate=0, slow_duplex=0, slow_order=0
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] This document does not conform to the Adobe Document Structuring Conventions and may not print correctly.
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] ./base/gsicc_manage.c:1244: gsicc_open_search(): Could not find default_rgb.icc
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] | ./base/gsicc_manage.c:2025: gsicc_set_device_profile(): cannot find device profile
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] GPL Ghostscript 9.24: Unrecoverable error, exit code 1
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] ./base/gsicc_manage.c:1244: gsicc_open_search(): Could not find default_gray.icc
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] | ./base/gsicc_manage.c:2025: gsicc_set_device_profile(): cannot find device profile
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] PID 10890 (gs) stopped with status 1!
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] PID 10891 (pstops) exited with no errors.
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] PID 10887 (/usr/lib/cups/filter/pdftops) stopped with status 1.
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] Hint: Try setting the LogLevel to "debug" to find out more.
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] HP PS filter ENDS
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] PID 10888 (/usr/lib/cups/filter/hpps) exited with no errors.
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] ready to print
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] PID 10889 (/usr/lib/cups/backend/hp) exited with no errors.
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] End of messages
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] printer-state=3(idle)
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] printer-state-message="ready to print"
Sep 12 08:57:38 electron cupsd[10431]: [Job 994] printer-state-reasons=none


Version-Release number of selected component (if applicable):

see 
https://bugs.archlinux.org/task/59952
my version of ghostscript is below ...

Description:

Printing test page through CUPS has missing page content and in /var/log/cups/error_log:

```
D [05/Sep/2018:17:56:42 -0400] [Job 9] ./base/gsicc_manage.c:1244: gsicc_open_search(): Could not find ps_gray.icc
D [05/Sep/2018:17:56:42 -0400] [Job 9] + ./base/gsicc_manage.c:255: gsicc_initialize_iccsmask(): failed to load gray smask profile
```

Downgrading to ghostscript-9.23-2 fixes the issue.

Happy to provide additional info / open a bug upstream if necessary.

Pretty sure the CUPS indirection is unimportant; if someone dumps me a direct `gs`
command which does the same, I can post output.

Additional info:
* ghostscript-9.24-2


Steps to reproduce:

- add printer with cups.
- cupsctl --debug-logging
- less /var/log/cups/error_log



root@electron# rpm -qa | grep ghostscript
ghostscript-core-9.24-1.fc28.x86_64
ghostscript-x11-9.24-1.fc28.x86_64
ghostscript-9.24-1.fc28.x86_64
ghostscript-tools-fonts-9.24-1.fc28.x86_64
ghostscript-tools-printing-9.24-1.fc28.x86_64
root@electron# 

note this was updated last night.


How reproducible:


Steps to Reproduce:
1. reinstall printer
- optional restart printer just for good measure.
2. print something
- print test page, e.g. firefox http://www.google.com
  or print test page from system-config-printer gui.
3. view journalctl -u cups --since=today
4. when done 
$ su -c 'cupsctl --no-debug-logging'

Actual results:
print nothing

Expected results:
print as did yesterday before ghostscript upgrade

Additional info:
not sure how to downgrade ghostscript as suggested by arch linux bug blog 
solution above.
Comment 1 william.garber 2018-09-12 17:31:46 UTC 
I checked that the firewall was not interfering with the printer.
Not sure if this was done correctly.
I was able to print "self test page" but not "test page"
from system-config-printer.
I removed the printer from system-config-printer and from HPLIP-gui
and reinstalled in both.  
I re-downloaded and reinstalled the plugin.

system-config-printer "test page" produces:

HP LaserJet MFP M426fdw
3017      1
1

and the rest of the page is blank.
but this demonstrates that it did communicate with the printer.
If I point firefox to the IP address of the printer I see the
printer webserver gui indicating I can communicate that way.
Comment 2 william.garber 2018-09-12 23:44:04 UTC 
$ dnf downgrade ghostscript
fixed the problem without screwing up anything else I hope.
Now only problem is that 
$ dnf upgrade
tries to reinstall it.  
This second problem could be fixed by using
exclude=ghostscript*
exclude=libgs*
in the update configuration file.
/etc/dnf/dnf.conf
Comment 3 Rob Sanders 2018-09-13 12:42:06 UTC 
Ghostscript's bug:
https://bugs.ghostscript.com/show_bug.cgi?id=699722

Ghostscript's fix:
http://git.ghostscript.com/?p=ghostpdl.git;a=commitdiff;h=c8c01f8c4164

Looks like it's already fixed in rawhide, but not F28 yet:

https://koji.fedoraproject.org/koji/buildinfo?buildID=1142734

Changelog	* Fri Sep 07 2018 Tom Callaway <spot> - 9.24-2
- add upstream fix for reading in ICC profiles
Comment 4 sbobber 2018-09-14 11:52:16 UTC 
also for me:

dnf downgrade ghostscript 

(ghostscript x86_64 .23-1.fc28)

fix the problem (as a workaround)
Comment 5 David Kaspar // Dee'Kej 2018-09-14 13:47:55 UTC 

*** This bug has been marked as a duplicate of bug 1626818 ***
Comment 6 David Kaspar // Dee'Kej 2018-09-14 13:56:50 UTC 
Please, try updating to ghostscript-9.24-3. It should fix your printing issues.

https://bodhi.fedoraproject.org/updates/ghostscript-9.24-3.fc28

Let me know if the thing works for you (karma +/- 1 is welcomed).
Comment 7 william.garber 2018-09-15 12:28:05 UTC 
I upgraded to testing ghostscript-9.24-3 and it fixed it immediately.
Added karma + 1
thanks.