Bug 1651702
Summary: | SmartState Analysis fails on VMware Vsphere 6.7 | |||
---|---|---|---|---|
Product: | Red Hat CloudForms Management Engine | Reporter: | Phil Avery <pavery> | |
Component: | SmartState Analysis | Assignee: | Jerry Keselman <jkeselma> | |
Status: | CLOSED CURRENTRELEASE | QA Contact: | Satyajit Bulage <sbulage> | |
Severity: | high | Docs Contact: | Red Hat CloudForms Documentation <cloudforms-docs> | |
Priority: | high | |||
Version: | 5.9.7 | CC: | dmetzger, jdupuy, jkeselma, mfeifer, obarenbo, roliveri, simaishi | |
Target Milestone: | GA | Keywords: | Reopened, TestOnly, ZStream | |
Target Release: | 5.11.0 | |||
Hardware: | x86_64 | |||
OS: | Linux | |||
Whiteboard: | ||||
Fixed In Version: | 5.11.0.1 | Doc Type: | If docs needed, set a value | |
Doc Text: | Story Points: | --- | ||
Clone Of: | ||||
: | 1669626 1669627 (view as bug list) | Environment: | ||
Last Closed: | 2019-12-13 15:09:16 UTC | Type: | Bug | |
Regression: | --- | Mount Type: | --- | |
Documentation: | --- | CRM: | ||
Verified Versions: | Category: | Bug | ||
oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | ||
Cloudforms Team: | CFME Core | Target Upstream Version: | ||
Embargoed: | ||||
Bug Depends On: | ||||
Bug Blocks: | 1669626, 1669627 |
Description
Phil Avery
2018-11-20 15:52:17 UTC
Hello John, Can you please point me to reproducer environment .? I have tested SSA on nvc-6 provider and it is working without any error. Thanks, Satyajit Bulage. This just may be due to the fact that it's a new, unknown, version of the VDDK. Jerry will know. Assigning to him. Jerry, do you think that might be the cause? I believe the issue is due to 6.7 having some changes and the previous VDDK from 6.5 also fails so its not 100% backwards compatible, It certainly does show from VMWare on 6.7 that a snapshot completes, but then fails to mount it to read. From previous version updates we have seen issues and the gem "ffi-vix_disk_lib" has needed to be updated which is located here "https://github.com/ManageIQ/ffi-vix_disk_lib". Rich, correct, at least partially. The work has not been done to enable VDDK 6.7.0. However 6.5.0 has been enabled. It is unclear whether the log output that is pasted into the comment above is from version 6.5.0 or 6.7.0. I would expect them to be different. Can someone provide access to the appliance in question so I can debug the VDDK 6.5.0 issue further? Thanks. Jerry, The ESXi and VSphere are all on latest 6.7 now and using the respected vddk 6.7, I did and can downgrade the vddk to the 6.5 version that always worked on my VSphere 6.5 environment. Note we do get an error message at the same location just worded slightly different. This is the Error in Cloudforms when using vddk 6.7 on VSphere 6.7 Unable to mount filesystem. Reason:[ERROR: VixDiskLib.connect() Unable to determine port used by VixDiskLib Server.] And this is the error when using vddk 6.5 on VSphere 6.7 Message Unable to mount filesystem. Reason:[FFI::VixDiskLib::ApiWrapper#open (errcode=3 - VIX_E_INVALID_ARG): One of the parameters was invalid. If you want me to install the 6.5 vddk and generate logs I am happy to do that. Phil, VDDK 6.7 *will not work* until we make the change to include it in ffi-vix_disk_lib, as you have already surmised. The VDDK 6.5 error is an entirely different issue specific to your environment. I would need access to the appliance with its VMware environment in order to debug. I do not have access to an environment with VSphere 6.7 installed. Phil, I can set up my own appliance to work with your VMware environment, if you can simply provide access to the ESX and Vcenter servers (IPs, user/passwords). Thanks. https://github.com/ManageIQ/ffi-vix_disk_lib/pull/13 and https://github.com/ManageIQ/vmware_web_service/pull/46 resolve this issue. We saw some strange behaviour where the ssa would error with a timeout in tasks and then the error would disappear and show it was successful, however when we click on the vm and go to the scan results we see the timeout error. Noticed the old gems were still present and we removed them which failed Cloudforms from starting. To be sure it wasn't my environment we built up a new 6.7 environment and latest appliances. I can grant you access to my lab if needed. Pavery Able to perform SSA on vSphere 6.7 using VDDK 6.7 Verified Version: 5.11.0.3.20190507174347_a77bd90 |