Bug 169066

Summary: Warning about IE download problems is too small
Product: Red Hat Satellite 5 Reporter: Alex Bruno <abruno>
Component: UsabilityAssignee: Máirín Duffy <duffy>
Status: CLOSED CURRENTRELEASE QA Contact: Beth Nackashi <bnackash>
Severity: medium Docs Contact:
Priority: medium    
Version: unspecifiedCC: dcurtis, rhn-bugs
Target Milestone: ---   
Target Release: ---   
Hardware: All   
OS: Linux   
URL: https://rhn.redhat.com/network/software/download_isos.pxt
Whiteboard:
Fixed In Version: rhn405 Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2006-01-25 05:53:06 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 167313    
Attachments:
Description Flags
Screenshot showing the error message
none
mockup for fix (blue)
none
mockup for fix (red)
none
new site alert box none

Description Alex Bruno 2005-09-22 18:07:06 UTC
From Bugzilla Helper:
User-Agent: Mozilla/5.0 (X11; U; Linux i686 (x86_64); en-US; rv:1.7.10) Gecko/20050909 Red Hat/1.0.6-1.4.2 Firefox/1.0.6

Description of problem:
The warning is worded fine but it does not stand out.  Please increase font size or change color of the warning text.  Customers are missing it and then after lengthly downloads are upset that the download process has to happen again.

Version-Release number of selected component (if applicable):


How reproducible:
Always

Steps to Reproduce:
1.Log into appropriate page
2.Search for warning message
3.Note size and color
  

Additional info:

Comment 1 Máirín Duffy 2005-09-22 18:28:42 UTC
Created attachment 119161 [details]
Screenshot showing the error message

Comment 2 Máirín Duffy 2005-09-30 20:35:17 UTC
We will fix the download issue itself in RHN 4.1 (bug 169314)

In the meantime, we'll get an improved error message up for RHN 4.05.

Comment 3 Máirín Duffy 2005-09-30 20:44:04 UTC
Created attachment 119490 [details]
mockup for fix (blue)

Comment 4 Máirín Duffy 2005-09-30 20:44:42 UTC
Created attachment 119491 [details]
mockup for fix (red)

Comment 5 Máirín Duffy 2005-10-19 01:10:04 UTC
adding time estimate. this is already done, just have to check into the
appropriate branch.

Comment 6 Máirín Duffy 2005-11-01 19:02:58 UTC
TEST PLAN
=========

Note - this is a hosted-only bug. acl's on the navigation prevent satellite
users from seeing any of the easy iso (now download software, hopefully) pages.

Affected pages:
/network/software/download_isos.pxt
/network/software/download_isos_full.pxt
/network/software/easy-iso-101.pxt

On Hosted:

1) Log in, and click on "Channels" in the top nav bar and "Download Software"
link in the left nav bar

2) Above the list of channel names you should see the following warning in a red
site-alert box: "We have received reports of Internet Explorer having problems
downloading ISOs. If you are experiencing problems, we recommend using a
download manager program or another browser." See attachment "new site-alert
box" for reference on the appearance of this box.

3) Click on the "All" button in the left nav bar below the "Download Software"
button. Above the list of channel names you should see the following warning in
a red site-alert box: "We have received reports of Internet Explorer having
problems downloading ISOs. If you are experiencing problems, we recommend using
a download manager program or another browser." See attachment "new site-alert
box" for reference on the appearance of this box.

4) Click on "Software channels" in the left nav bar. Click on any channel name
in the list on this page. On the channel details page, click on the "Downloads"
tab. In the text on the channel details > downloads page, click on the link "
help on using curl or wget". Below the heading "Downloading and using ISOs" you
should see the same red warning as in the above steps.



Comment 7 Máirín Duffy 2005-11-01 19:17:20 UTC
Checked into RELEASE-4.0 and HEAD

Comment 8 Máirín Duffy 2005-11-01 19:19:16 UTC
Created attachment 120620 [details]
new site alert box

Comment 9 Beth Nackashi 2005-11-16 19:25:08 UTC
verified on webqa

Comment 10 Melissa Goldin 2005-11-17 16:22:23 UTC
Proposed release note content:

A banner explaining that some customers have reported errors when attempting to
download ISOs with <application>MS Internet Explorer</application> has been	   
  added to the <guilabel>Download Software</guilabel> pages.

Comment 11 Máirín Duffy 2005-11-17 16:27:35 UTC
(In reply to comment #10)
> Proposed release note content:
> 
> A banner explaining that some customers have reported errors when attempting to
> download ISOs with <application>MS Internet Explorer</application> has been	   
>   added to the <guilabel>Download Software</guilabel> pages.

Hi Melissa, I wouldn't say "added" so much as "made more visible" since it was
there before.

Comment 12 Todd Warner 2006-01-25 05:53:06 UTC
Released.