Bug 1691287

Summary: LibreOffice does not prompt for printer authentication
Product: Red Hat Enterprise Linux 8 Reporter: Divya <dbasant>
Component: libreofficeAssignee: Caolan McNamara <caolanm>
Status: CLOSED ERRATA QA Contact: Desktop QE <desktop-qa-list>
Severity: medium Docs Contact:
Priority: medium    
Version: 8.2CC: alanm, amike, bsanford, jkoten, tpelka
Target Milestone: rc   
Target Release: 8.0   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: libreoffice-6.0.6.1-18.el8 Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2019-11-05 20:54:23 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 1681041    
Attachments:
Description Flags
fixed patch none

Description Divya 2019-03-21 10:55:08 UTC 
Description of problem:
Libreoffice does not prompt for printer authentication. So printing to authenticated windows printers, for example, does not work from LibreOffice.
Version-Release number of selected component (if applicable):

How reproducible:
Always

Steps to Reproduce:
1. Open a document in libreoffice and submit for printing. Printer should be configured for authentication

Actual results:
Authentical dialog does not pop up for username and password.

Expected results:
Authentication dialog should pop allowing the user to authenticate and get the document printed.

Additional info:
There is an upstream bugzilla for the same issue available at https://bugs.documentfoundation.org/show_bug.cgi?id=53029.
Comment 1 Caolan McNamara 2019-03-21 11:07:36 UTC 
*** Bug 1681002 has been marked as a duplicate of this bug. ***
Comment 2 Caolan McNamara 2019-03-26 12:13:44 UTC 
submitted https://gerrit.libreoffice.org/#/c/69739/ for upstream master
Comment 4 Bill Sanford 2019-06-25 14:56:37 UTC 
Verified as Sanity Only.
Comment 5 Jiri Koten 2019-06-25 14:58:03 UTC 
Hi Divya,

can I ask You to verify the bz?

Thank You!

-Jiri
Comment 9 Caolan McNamara 2019-08-12 19:43:48 UTC 
Created attachment 1603032 [details]
fixed patch

I can reproduce the crash

to set up an env where this can be reproduced add a printer, then

service cups stop

edit /etc/cups/printers.conf
add a line to the printer conf of

AuthInfoRequired username, password

save and
service cups start
now print to the printer from gedit and confirm there is a authentication dialog. Try from LibreOffice, right now it crashes, when clearly it shouldn't. nullptr reference on a forgotten field
Comment 15 Bill Sanford 2019-08-20 13:41:12 UTC 
Divya, the build has been updated and you should have the customer test with the libreoffice-6.0.6.1-19.el8 build.
Comment 19 errata-xmlrpc 2019-11-05 20:54:23 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2019:3354