Bug 1709728
| Summary: | It is not possible to start subscription-manager-gui, when proxy server requires user authentication | ||||||
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| Product: | Red Hat Enterprise Linux 7 | Reporter: | Jiri Hnidek <jhnidek> | ||||
| Component: | subscription-manager | Assignee: | Jiri Hnidek <jhnidek> | ||||
| Status: | CLOSED ERRATA | QA Contact: | Red Hat subscription-manager QE Team <rhsm-qe> | ||||
| Severity: | medium | Docs Contact: | |||||
| Priority: | high | ||||||
| Version: | 7.7 | CC: | csnyder, jomurphy, jsefler, skallesh | ||||
| Target Milestone: | rc | Keywords: | Triaged | ||||
| Target Release: | --- | ||||||
| Hardware: | Unspecified | ||||||
| OS: | Unspecified | ||||||
| Whiteboard: | |||||||
| Fixed In Version: | Doc Type: | If docs needed, set a value | |||||
| Doc Text: | Story Points: | --- | |||||
| Clone Of: | Environment: | ||||||
| Last Closed: | 2019-08-06 12:57:32 UTC | Type: | Bug | ||||
| Regression: | --- | Mount Type: | --- | ||||
| Documentation: | --- | CRM: | |||||
| Verified Versions: | Category: | --- | |||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||
| Embargoed: | |||||||
| Attachments: |
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Created attachment 1582158 [details]
Proxy pop-up dialog
Verification as the proxy pop-up appears when user fails to provide username and passowrd for auth proxy
[root@kvm-06-guest26 ~]# subscription-manager version
server type: This system is currently not registered.
subscription management server: 2.3.17-1
subscription management rules: 5.35
subscription-manager: 1.24.11-1.el7
Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. https://access.redhat.com/errata/RHBA-2019:2008 |
Description of problem: You cannot start subscription-manager-gui, when rhsm.conf contains incomplete configuration of proxy server. Proxy server and port is configured correctly, but rhsm.conf doesn't include proxy_user and proxy_pass and proxy server requires user authentication. Version-Release number of selected component (if applicable): [root@centos7 vagrant]# subscription-manager version server type: Red Hat Subscription Management subscription management server: Unknown subscription management rules: Unknown subscription-manager: 1.25.5-1.git.1.d3b2ee4.el7 How reproducible: 100% Steps to Reproduce: 1. Edit rhsm.conf to include valid proxy_serverm, proxy_port and proxy_scheme: [root@centos7 vagrant]# grep proxy_ /etc/rhsm/rhsm.conf proxy_hostname =192.168.121.1 proxy_scheme = http proxy_port =3128 proxy_user = proxy_password = 2. Try to start subscription-manager-gui Actual results: subscription-manager-gui is not started (it is expected), but dialog for setting proxy doesn't pop-up Expected results: Dialog for setting proxy pop-ups Additional info: Output from rhsm.log: 2019-05-14 08:28:59,728 [DEBUG] subscription_manager_gui.py:28325:MainThread @https.py:56 - Using standard libs to provide httplib and ssl 2019-05-14 08:28:59,840 [DEBUG] subscription_manager_gui.py:28325:MainThread @dbus_interface.py:39 - self.has_main_loop=True 2019-05-14 08:28:59,862 [DEBUG] subscription_manager_gui.py:28325:MainThread @ga_loader.py:91 - ga_loader GaImporterGtk3 2019-05-14 08:28:59,863 [WARNING] subscription_manager_gui.py:28325:MainThread @logutil.py:142 - logging already initialized 2019-05-14 08:28:59,928 [DEBUG] subscription_manager_gui.py:28325:MainThread @identity.py:138 - Loading consumer info from identity certificates. 2019-05-14 08:28:59,930 [DEBUG] subscription_manager_gui.py:28325:MainThread @connection.py:280 - ContentConnection 2019-05-14 08:28:59,931 [DEBUG] subscription_manager_gui.py:28325:MainThread @connection.py:924 - Connection built: http_proxy=192.168.121.1:3128 host=svice port=8443 handler=/candlepin auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=True 2019-05-14 08:28:59,932 [DEBUG] subscription_manager_gui.py:28325:MainThread @cache.py:169 - Checking current system info against cache: /var/lib/rhsm/cache/installed_products.json 2019-05-14 08:28:59,932 [DEBUG] subscription_manager_gui.py:28325:MainThread @cache.py:186 - No changes. 2019-05-14 08:28:59,932 [DEBUG] subscription_manager_gui.py:28325:MainThread @certdirectory.py:217 - Installed product IDs: ['37060'] 2019-05-14 08:28:59,933 [DEBUG] subscription_manager_gui.py:28325:MainThread @connection.py:573 - Using proxy: 192.168.121.1:3128 2019-05-14 08:28:59,933 [DEBUG] subscription_manager_gui.py:28325:MainThread @connection.py:591 - Making request: GET /candlepin/consumers/a2878b25-b1f6-4bab-9ef2-dc525e1b4727/compliance 2019-05-14 08:28:59,938 [ERROR] subscription_manager_gui.py:28325:MainThread @cache.py:236 - Tunnel connection failed: 407 Proxy Authentication Required 2019-05-14 08:28:59,938 [WARNING] subscription_manager_gui.py:28325:MainThread @cache.py:242 - Unable to reach server, using cached status. 2019-05-14 08:28:59,939 [DEBUG] subscription_manager_gui.py:28325:MainThread @cert_sorter.py:206 - Product status: valid_products=37060 partial_products= expired_products= unentitled_producs= future_products= valid_until=2019-05-20 14:11:49+00:00 2019-05-14 08:28:59,940 [DEBUG] subscription_manager_gui.py:28325:MainThread @cert_sorter.py:208 - partial stacks: [] 2019-05-14 08:28:59,940 [DEBUG] subscription_manager_gui.py:28325:MainThread @connection.py:573 - Using proxy: 192.168.121.1:3128 2019-05-14 08:28:59,940 [DEBUG] subscription_manager_gui.py:28325:MainThread @connection.py:591 - Making request: GET /candlepin/ 2019-05-14 08:28:59,941 [ERROR] subscription_manager_gui.py:28325:MainThread @subscription_manager_gui.py:231 - Tunnel connection failed: 407 Proxy Authentication Required Traceback (most recent call last): File "/vagrant/src/subscription_manager/scripts/subscription_manager_gui.py", line 214, in main main = managergui.MainWindow(auto_launch_registration=options.register) File "/vagrant/src/subscription_manager/gui/managergui.py", line 220, in __init__ cp.supports_resource("status") File "/vagrant/src/rhsm/connection.py", line 950, in supports_resource self._load_supported_resources() File "/vagrant/src/rhsm/connection.py", line 937, in _load_supported_resources resources_list = self.conn.request_get("/") File "/vagrant/src/rhsm/connection.py", line 746, in request_get return self._request("GET", method, headers=headers) File "/vagrant/src/rhsm/connection.py", line 772, in _request info=info, headers=headers) File "/vagrant/src/rhsm/connection.py", line 623, in _request raise ProxyException(err) ProxyException: Tunnel connection failed: 407 Proxy Authentication Required