Bug 171177

Summary: bugzilla.redhat.com does not allow to enter cyrillic letters in "new bug" form fields
Product: [Community] Bugzilla Reporter: CTAC <ctac113>
Component: Bugzilla GeneralAssignee: Simon Green <sgreen>
Status: CLOSED WORKSFORME QA Contact: Kevin Baker <kbaker>
Severity: medium Docs Contact:
Priority: medium    
Version: 3.6CC: ctac113, ebaak, ineilsen, marcellino.diego, sgreen
Target Milestone: ---   
Target Release: ---   
Hardware: All   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2012-05-10 12:50:07 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:

Description CTAC 2005-10-19 03:08:14 UTC
From Bugzilla Helper:
User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.12) Gecko/20050922 Fedora/1.7.12-1.3.1

Description of problem:
many times I've try to enter some cyrillic letters in "Addtional Information", "Steps to reproduce" and "Actual results" fields of
https://bugzilla.redhat.com/bugzilla/easy_enter_bug.cgi
form.
Always I get "Internal Server Error"
even my mozilla-1.7.12-1.3.1 on FC3 use UTF8 encoding with your server.
for example, todays bugs 171172 and 171173 give me:




Version-Release number of selected component (if applicable):


How reproducible:
Always

Steps to Reproduce:
1. Create new bug and put some info in russian at 
"Steps to reproduce" field
For example "ÍÁÍÁ ÍÙÌÁ ÒÁÍÕ"
that will be enough
  

Expected Results:  Added bug.

Additional info:

Comment 1 CTAC 2005-10-19 03:08:45 UTC
Ðама мÑла ÑамÑ

Comment 2 CTAC 2005-10-19 03:12:06 UTC
1. It's possible to add additional comments in russian into already existing bug
2. Here I've got not "Internal Server Error" but created bugreport with cyrillic
letters exchanged to set of ,' signs.
So, this bug is not always reproducible.

Comment 3 David Lawrence 2005-10-19 04:11:00 UTC
Seems to happen when using the Guided Bug entry page. I have made a change which
I think will help fix this. Can you try to enter a new bug with cyrillic
characters to test?

Thanks

Comment 4 CTAC 2005-10-19 04:37:58 UTC
so I've try to enter new bug:
https://bugzilla.redhat.com/bugzilla//post_bug.cgi?product=Bugzilla&component=test&rep_platform=i386&version=2.18&priority=normal&bug_severity=normal&bug_file_loc=&short_desc=%22Test%22+bug+to+try+cyrillic+inputs&comment=From+Bugzilla+Helper%3A%0D%0AUser-Agent%3A+Mozilla%2F5.0+%28X11%3B+U%3B+Linux+i686%3B+en-US%3B+rv%3A1.7.12%29+Gecko%2F20050922+Fedora%2F1.7.12-1.3.1%0D%0A%0D%0ADescription+of+problem%3A%0D%0Athere+should+be+%22russian+text%22+in+russian+below%3A%0D%0A%D2%D5%D3%D3%CB%C9%CA+%D4%C5%CB%D3%D4%0D%0A%0D%0AVersion-Release+number+of+selected+component+%28if+applicable%29%3A%0D%0A%0D%0A%0D%0AHow+reproducible%3A%0D%0AAlways%0D%0A%0D%0ASteps+to+Reproduce%3A%0D%0A1.there+should+be+%22russian+text%22+in+russian+below%3A%0D%0A+++++%D2%D5%D3%D3%CB%C9%CA+%D4%C5%CB%D3%D4%0D%0A2.+there+should+be+%22russian+text%22+in+russian+below%3A%0D%0A+++++%D2%D5%D3%D3%CB%C9%CA+%D4%C5%CB%D3%D4%0D%0A%0D%0AActual+Results%3A++there+should+be+%22russian+text%22+in+russian+below%3A%0D%0A%D2%D5%D3%D3%CB%C9%CA+%D4%C5%CB%D3%D4%0D%0A%0D%0AExpected+Results%3A++there+should+be+%22russian+text%22+in+russian+below%3A%0D%0A%D2%D5%D3%D3%CB%C9%CA+%D4%C5%CB%D3%D4%0D%0A%0D%0AAdditional+info%3A%0D%0A%0D%0Athere+should+be+%22russian+text%22+in+russian+below%3A%0D%0A%D2%D5%D3%D3%CB%C9%CA+%D4%C5%CB%D3%D4&op_sys=Linux
and got this:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to
complete your request.

Please contact the server administrator, bugzilla and inform them of
the time the error occurred, and anything you might have done that may have
caused the error.

More information about this error may be available in the server error log.
Apache/2.0.46 (Red Hat) Server at bugzilla.redhat.com Port 443

Comment 5 CTAC 2005-10-19 04:40:35 UTC
you may see what a bug I've create with server fail:
bug:171180

Comment 6 David Lawrence 2008-09-16 16:53:46 UTC
Red Hat Bugzilla is now using version 3.2 of the Bugzilla codebase and therefore this bug will need to be re-verified against the new release. With the updated code this bug may no longer be relevant or may have been fixed in the new code.
Updating bug version to 3.2.

Comment 7 Stanislav Sukholet 2008-09-23 07:50:24 UTC
can not create new bug report with new bugzilla.
It allows me just to find something and I can not CREATE A NEW BUGREPORT. sorry

Comment 8 David Lawrence 2010-01-15 16:54:53 UTC
Red Hat Bugzilla is now using version 3.4 of the Bugzilla codebase and
therefore this bug will need to be re-verified against the new release. With
the updated code this bug may no longer be relevant or may have been fixed in
the new code. Updating bug version to 3.4.

Comment 9 David Lawrence 2010-08-25 21:42:37 UTC
Red Hat has now upgraded to Bugzilla 3.6 and this bug will now be reassigned to that version. It would be helpful to the Bugzilla Development Team if this bug is verified to still be an issue with the latest version. If it is no longer an issue, then feel free to close, otherwise please comment that it is still a problem and we will try to address the issue as soon as we can.

Thanks
Bugzilla Development Team

Comment 11 Simon Green 2012-05-10 12:50:07 UTC
Just tried the link in comment 4 on our public staging server (and removing the priority and status since they aren't valid values any more), and it seems to have worked fine.

https://partner-bugzilla.redhat.com/show_bug.cgi?id=819531

Bugzilla is fully UTF-8 aware now.

Please reopen if you are still experiencing problems.

  -- simon