Bug 1715504
| Summary: | usbhid-ups / hid-generic does fail connecting Eaton 5E UPS with: usb_submit_urb(ctrl) failed: -1 | ||
|---|---|---|---|
| Product: | [Fedora] Fedora | Reporter: | Andrey <a.andreev> |
| Component: | nut | Assignee: | Michal Hlavinka <mhlavink> |
| Status: | CLOSED EOL | QA Contact: | Fedora Extras Quality Assurance <extras-qa> |
| Severity: | unspecified | Docs Contact: | |
| Priority: | unspecified | ||
| Version: | 30 | CC: | anthony, bugzilla, franta, mhlavink, waclaw66 |
| Target Milestone: | --- | ||
| Target Release: | --- | ||
| Hardware: | Unspecified | ||
| OS: | Unspecified | ||
| Whiteboard: | |||
| Fixed In Version: | Doc Type: | If docs needed, set a value | |
| Doc Text: | Story Points: | --- | |
| Clone Of: | 1699806 | Environment: | |
| Last Closed: | 2020-05-26 18:08:46 UTC | Type: | Bug |
| Regression: | --- | Mount Type: | --- |
| Documentation: | --- | CRM: | |
| Verified Versions: | Category: | --- | |
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |
| Cloudforms Team: | --- | Target Upstream Version: | |
| Embargoed: | |||
This looks like a dup of https://bugzilla.redhat.com/show_bug.cgi?id=1699806 I have the same problem. After seeing https://lkml.org/lkml/2018/11/26/580 [PATCH 4.19 038/118] Revert "HID: add NOGET quirk for Eaton Ellipse MAX UPS" I appended kernel boot parameter usbhid.quirks=0x0463:0xffff:0x08 to re-enable the NOGET quirk and now it works. I had same problem on Fedora 29 5.2.11-100.fc29.x86_64 with Eaton 5E 1500i UPS connected to USB2 ohci-pci port. After upgrading to 5.3.11-100.fc29.x86_64 kernel, all works fine, without USB disconnect. /var/log/messages USB events when non-functional (5.2.11-100.fc29.x86_64): ... Dec 7 18:07:32 ivan kernel: usb 4-5: USB disconnect, device number 34 Dec 7 18:07:32 ivan kernel: usb 4-5: new full-speed USB device number 35 using ohci-pci Dec 7 18:07:33 ivan kernel: usb 4-5: New USB device found, idVendor=0463, idProduct=ffff, bcdDevice= 0.01 Dec 7 18:07:33 ivan kernel: usb 4-5: New USB device strings: Mfr=1, Product=2, SerialNumber=0 Dec 7 18:07:33 ivan kernel: usb 4-5: Product: 5E Dec 7 18:07:33 ivan kernel: usb 4-5: Manufacturer: EATON Dec 7 18:07:35 ivan kernel: hid-generic 0003:0463:FFFF.0315: hiddev96,hidraw0: USB HID v1.10 Device [EATON 5E] on usb-0000:00:12.0-5/input0 Dec 7 18:07:46 ivan kernel: hid-generic 0003:0463:FFFF.0315: usb_submit_urb(ctrl) failed: -1 Dec 7 18:07:51 ivan kernel: usb 4-5: USB disconnect, device number 35 Dec 7 18:07:52 ivan kernel: usb 4-5: new full-speed USB device number 36 using ohci-pci Dec 7 18:07:53 ivan kernel: usb 4-5: New USB device found, idVendor=0463, idProduct=ffff, bcdDevice= 0.01 Dec 7 18:07:53 ivan kernel: usb 4-5: New USB device strings: Mfr=1, Product=2, SerialNumber=0 Dec 7 18:07:53 ivan kernel: usb 4-5: Product: 5E Dec 7 18:07:53 ivan kernel: usb 4-5: Manufacturer: EATON Dec 7 18:07:55 ivan kernel: hid-generic 0003:0463:FFFF.0316: hiddev96,hidraw0: USB HID v1.10 Device [EATON 5E] on usb-0000:00:12.0-5/input0 Dec 7 18:08:05 ivan kernel: hid-generic 0003:0463:FFFF.0316: usb_submit_urb(ctrl) failed: -1 Dec 7 18:08:11 ivan kernel: usb 4-5: USB disconnect, device number 36 Dec 7 18:08:11 ivan kernel: usb 4-5: new full-speed USB device number 37 using ohci-pci Dec 7 18:08:12 ivan kernel: usb 4-5: New USB device found, idVendor=0463, idProduct=ffff, bcdDevice= 0.01 Dec 7 18:08:12 ivan kernel: usb 4-5: New USB device strings: Mfr=1, Product=2, SerialNumber=0 Dec 7 18:08:12 ivan kernel: usb 4-5: Product: 5E Dec 7 18:08:12 ivan kernel: usb 4-5: Manufacturer: EATON Dec 7 18:08:14 ivan kernel: hid-generic 0003:0463:FFFF.0317: hiddev96,hidraw0: USB HID v1.10 Device [EATON 5E] on usb-0000:00:12.0-5/input0 ... /var/log/messages USB events after kernel upgrade: ... Dec 26 22:55:04 ivan kernel: usbcore: registered new interface driver usbserial_generic Dec 26 22:55:04 ivan kernel: usbserial: USB Serial support registered for generic Dec 26 22:55:04 ivan kernel: usbcore: registered new interface driver usbhid Dec 26 22:55:04 ivan kernel: usbhid: USB HID core driver Dec 26 22:55:04 ivan kernel: usb 4-5: new full-speed USB device number 2 using ohci-pci Dec 26 22:55:04 ivan kernel: usb 4-5: New USB device found, idVendor=0463, idProduct=ffff, bcdDevice= 0.01 Dec 26 22:55:04 ivan kernel: usb 4-5: New USB device strings: Mfr=1, Product=2, SerialNumber=0 Dec 26 22:55:04 ivan kernel: usb 4-5: Product: 5E Dec 26 22:55:04 ivan kernel: usb 4-5: Manufacturer: EATON Dec 26 22:55:06 ivan kernel: hid-generic 0003:0463:FFFF.0001: hiddev96,hidraw0: USB HID v1.10 Device [EATON 5E] on usb-0000:00:12.0-5/input0 Dec 26 22:55:33 ivan upsdrvctl[1925]: USB communication driver 0.33 Dec 26 22:55:34 ivan usbhid-ups[2120]: Startup successful Dec 26 22:55:34 ivan upsd[2121]: Connected to UPS [5e1500]: usbhid-ups-5e1500 (and no disconnects now) I have upgraded to Fedora 31 and I cannot test with Fedora 29&30 anymore. Test with kernel 5.3.7-301.fc31.86-64 shows Eaton 5E 850i USB connection non-functional. After last upgrade to kernel 5.4.8-200.fc31.86-64 does not change anything, USB connection to UPS is not established. It seems the only solution is the workarount suggested by Eyal Lebedinsky. This message is a reminder that Fedora 30 is nearing its end of life. Fedora will stop maintaining and issuing updates for Fedora 30 on 2020-05-26. It is Fedora's policy to close all bug reports from releases that are no longer maintained. At that time this bug will be closed as EOL if it remains open with a Fedora 'version' of '30'. Package Maintainer: If you wish for this bug to remain open because you plan to fix it in a currently maintained version, simply change the 'version' to a later Fedora version. Thank you for reporting this issue and we are sorry that we were not able to fix it before Fedora 30 is end of life. If you would still like to see this bug fixed and are able to reproduce it against a later version of Fedora, you are encouraged change the 'version' to a later Fedora version prior this bug is closed as described in the policy above. Although we aim to fix as many bugs as possible during every release's lifetime, sometimes those efforts are overtaken by events. Often a more recent Fedora release includes newer upstream software that fixes bugs or makes them obsolete. Fedora 30 changed to end-of-life (EOL) status on 2020-05-26. Fedora 30 is no longer maintained, which means that it will not receive any further security or bug fix updates. As a result we are closing this bug. If you can reproduce this bug against a currently maintained version of Fedora please feel free to reopen this bug against that version. If you are unable to reopen this bug, please file a new report against the current release. If you experience problems, please add a comment to this bug. Thank you for reporting this bug and we are sorry it could not be fixed. I have exactly same problem with Eaton 5E 1100i on 5.7.10-201.fc32.x86_64. Could you reopen this bug for FC32? Same bug here with the Eaton 5E 1100i on 5.7.15-100.fc31.x86_64 - Logged here https://bugzilla.redhat.com/show_bug.cgi?id=1875532 |
Description of problem: UPS Eaton 5E 1100iUSB is recognized and immediately disconnected: # journalctl -fe kernel: usb 1-8: USB disconnect, device number 85 kernel: usb 1-8: new low-speed USB device number 86 using xhci_hcd kernel: usb 1-8: New USB device found, idVendor=0463, idProduct=ffff, bcdDevice= 0.01 kernel: usb 1-8: New USB device strings: Mfr=1, Product=2, SerialNumber=0 kernel: usb 1-8: Product: 5E kernel: usb 1-8: Manufacturer: EATON kernel: hid-generic 0003:0463:FFFF.0055: hiddev97,hidraw1: USB HID v1.10 Device [EATON 5E] on usb-0000:00:14.0-8/input0 mtp-probe[15330]: checking bus 1, device 86: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-8" mtp-probe[15330]: bus: 1, device: 86 was not an MTP device mtp-probe[15336]: checking bus 1, device 86: "/sys/devices/pci0000:00/0000:00:14.0/usb1/1-8" mtp-probe[15336]: bus: 1, device: 86 was not an MTP device kernel: hid-generic 0003:0463:FFFF.0055: usb_submit_urb(ctrl) failed: -1 kernel: hid-generic 0003:0463:FFFF.0055: timeout initializing reports kernel: usb 1-8: USB disconnect, device number 86 And device ID goes 86 - 86 and so on. lsusb shows UPS for a while, then device disappears (probably because it is disconnected) and then shows UPS with incremented device number (reconnected): # lsusb Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 09da:c10a A4Tech Co., Ltd. Bus 001 Device 086: ID 0463:ffff MGE UPS Systems UPS Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub ---- # lsusb Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 09da:c10a A4Tech Co., Ltd. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub ---- # lsusb Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 09da:c10a A4Tech Co., Ltd. Bus 001 Device 092: ID 0463:ffff MGE UPS Systems UPS Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub NUT scanners shows this: nut-scanner -U Scanning USB bus. [nutdev1] driver = "usbhid-ups" port = "auto" vendorid = "0463" productid = "FFFF" bus = "001" # cat ups.conf contains section: [ups] driver = "usbhid-ups" port = "auto" vendorid = "0463" productid = "FFFF" blazer_usb is not the appropriate driver: # blazer_usb -DD -u root -x vendorid=0463 -a ups Network UPS Tools - Megatec/Q1 protocol USB driver 0.12 (2.7.4) 0.000000 Error: UPS [ups] is for driver usbhid-ups, but I'm blazer_usb! usbhid-ups should be the correct driver (detects USB mouse and USB UPS): # usbhid-ups -DD -u root -x vendorid=0463 -a ups Network UPS Tools - Generic HID driver 0.41 (2.7.4) USB communication driver 0.33 0.000000 debug level is '2' 0.001211 upsdrv_initups... 0.002192 Checking device (1D6B/0003) (002/001) 0.002292 - VendorID: 1d6b 0.002298 - ProductID: 0003 0.002309 - Manufacturer: Linux 5.0.4-200.fc29.x86_64 xhci-hcd 0.002313 - Product: xHCI Host Controller 0.002316 - Serial Number: 0000:00:14.0 0.002320 - Bus: 002 0.002325 - Device release number: 0500 0.002329 Trying to match device 0.002349 Device does not match - skipping 0.002396 Checking device (09DA/C10A) (001/002) 0.004630 - VendorID: 09da 0.004637 - ProductID: c10a 0.004640 - Manufacturer: A4Tech 0.004642 - Product: USB Mouse 0.004644 - Serial Number: unknown 0.004646 - Bus: 001 0.004648 - Device release number: 1032 0.004650 Trying to match device 0.004653 Device does not match - skipping 0.004659 Checking device (0463/FFFF) (001/078) 2.005157 - VendorID: 0463 2.005196 - ProductID: ffff 2.005205 - Manufacturer: unknown 2.005214 - Product: unknown 2.005222 - Serial Number: unknown 2.005234 - Bus: 001 2.005244 - Device release number: 0001 2.005263 Trying to match device 2.005366 Device matches 2.005411 failed to claim USB device: Device or resource busy 9.837128 detached kernel driver from USB device... 14.837390 Unable to get HID descriptor (Connection timed out) 14.837423 HID descriptor length 549 14.837877 Unable to get Report descriptor: Broken pipe 14.837976 Checking device (1D6B/0002) (001/001) 14.838237 - VendorID: 1d6b 14.838258 - ProductID: 0002 14.838274 - Manufacturer: Linux 5.0.4-200.fc29.x86_64 xhci-hcd 14.838286 - Product: xHCI Host Controller 14.838296 - Serial Number: 0000:00:14.0 14.838307 - Bus: 001 14.838321 - Device release number: 0500 14.838331 Trying to match device 14.838348 Device does not match - skipping 14.838367 No appropriate HID device found 14.838379 No matching HID UPS found Same UPS device with same cable is working properly when connected to different machines with OS Fedora 23, Fedora 26, Fedora 29 4.18.16-300.fc29.x86_64 and Windows 10 (with the bundled Win UPS soft). The problem is observed when the UPS is connected to 3 different machines with later Fedora 29 kernel (f.e. 5.0.4-200.fc29.x86_64) and all Fedora 30 versions available at the moment. Connecting the UPS through USB hub does not help. Another UPS Eaton 5E 2000iUSB shows the same problem when connected to OS Fedora 29 and works fine on Debian 9.5 (stretch) - 4.9.110-1 amd64. Version-Release number of selected component (if applicable): Fedora 29 5.0.4-200.fc29.x86_64 and later, all Fedora 30 kernels How reproducible: Any time Eaton 5E UPS is connected. Steps to Reproduce: 1. Connect Eaton 5E ****iUSB device to USB port 2. 3. Actual results: 1. Log shows that the device is constantly connecting & disconnecting. 2. lsusb shows constantly incrementing Device number. 3. NUT shows: upsdrvctl start Network UPS Tools - UPS driver controller 2.7.4 Network UPS Tools - Generic HID driver 0.41 (2.7.4) USB communication driver 0.33 No matching HID UPS found Driver failed to start (exit status=1) Expected results: No error messages in log, consistent Device number Additional info: Fiddling with /etc/udev/rules.d/69-libmtp.rules to exclude this device from MTP rules does not help: ATTR{idVendor}=="0463", GOTO="libmtp_rules_end" Google search does not point to a work around. I am a user, not professional. I am puzzled by "hid-generic" record in the log, I expected "usbhid-ups" to handle this device.