Bug 1720212
| Summary: | Service reconfigure failed with error "Service Reconfigure failed" | ||||||||
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| Product: | Red Hat CloudForms Management Engine | Reporter: | Niyaz Akhtar Ansari <nansari> | ||||||
| Component: | Provisioning | Assignee: | William Fitzgerald <wfitzger> | ||||||
| Status: | CLOSED CURRENTRELEASE | QA Contact: | Niyaz Akhtar Ansari <nansari> | ||||||
| Severity: | high | Docs Contact: | Red Hat CloudForms Documentation <cloudforms-docs> | ||||||
| Priority: | medium | ||||||||
| Version: | 5.10.6 | CC: | dmetzger, jhardy, obarenbo, simaishi, tfitzger | ||||||
| Target Milestone: | GA | Keywords: | TestOnly, ZStream | ||||||
| Target Release: | 5.11.0 | ||||||||
| Hardware: | Unspecified | ||||||||
| OS: | Unspecified | ||||||||
| Whiteboard: | |||||||||
| Fixed In Version: | 5.11.0.14 | Doc Type: | If docs needed, set a value | ||||||
| Doc Text: | Story Points: | --- | |||||||
| Clone Of: | |||||||||
| : | 1727970 (view as bug list) | Environment: | |||||||
| Last Closed: | 2019-12-13 15:01:18 UTC | Type: | Bug | ||||||
| Regression: | --- | Mount Type: | --- | ||||||
| Documentation: | --- | CRM: | |||||||
| Verified Versions: | Category: | Bug | |||||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||||
| Cloudforms Team: | CFME Core | Target Upstream Version: | |||||||
| Embargoed: | |||||||||
| Bug Depends On: | |||||||||
| Bug Blocks: | 1727970 | ||||||||
| Attachments: |
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Are there any errors in the log that could help narrow down this issue? Created attachment 1580543 [details]
evm and automation log
Request looks like it tried 100 times and failed [----] E, [2019-06-14T02:23:06.410559 #12311:3fef58] ERROR -- : Q-task_id([r2_service_reconfigure_task_2]) State=<checkreconfigured> running raised exception: <number of retries <101> exceeded maximum of <100>> Do you have a reproducer? Right now trying to recreate it but due to some OSP infra issue I am not able to recreate the issue I will provide the reproducer once the issue will fixed. Hi Niyaz, Do you think you'll have the problem resolved soon? The GA build is in one week, and we'll need the reproducer to move forward with our investigation? Thanks, Tina New commit detected on ManageIQ/manageiq-content/master: https://github.com/ManageIQ/manageiq-content/commit/737b0933c96ce01454915c13914a4d3d80af8ebc commit 737b0933c96ce01454915c13914a4d3d80af8ebc Author: Tina Fitzgerald <tfitzger> AuthorDate: Fri Jul 5 16:22:54 2019 -0400 Commit: Tina Fitzgerald <tfitzger> CommitDate: Fri Jul 5 16:22:54 2019 -0400 Reset ae_reason and ae_result in check_refreshed when refresh_may_have_completed is true. The update_result and update_reason state_vars contained the previous values. The state_var update_result value was still set to retry from the previous execution which caused the state machine to retry instead of proceeding to the next state. It had another side affect in that the retry was set with no retry interval which caused the state machine to retry immediately instead of waiting the usual time interval. Resetting those values caused the state machine to progress to the next state and complete successfully. Fixes: https://bugzilla.redhat.com/show_bug.cgi?id=1720212 content/automate/ManageIQ/Cloud/Orchestration/Reconfiguration/StateMachines/Methods.class/__methods__/check_reconfigured.rb | 6 +- spec/content/automate/ManageIQ/Cloud/Orchestration/Reconfiguration/StateMachines/Methods.class/__methods__/check_reconfigured_spec.rb | 6 +- 2 files changed, 6 insertions(+), 6 deletions(-) Verfied in Version 5.11.0.17.20190730152352_93b1c30 |
Created attachment 1580261 [details] error Description of problem: Version-Release number of selected component (if applicable): Version 5.10.6.0.20190610201431_b655f24 How reproducible: 100% Steps to Reproduce: 1. Add a heat template (Service - Orchestration template- heat template - Add) 2. Create a service dialog from that template (Service - Orchestration - select template - create dialog) 3. Create a catalog item for type "Orchestration". Provider "RHOS7-GA" selected 4. Select template and dialog created above 5. Order service catalog. 6. Go to My service -> select the service and reconfigure it Actual results: 1. Once submitted, page do not navigate to request page 2. Request raised is not automatically approved 3. Request fails After sometime when approving the service Expected results: 1. Page should naviagte to request page after request submitted 2. Request should be auto approved 3. It should works Additional info: