Bug 1728179
| Summary: | Server (API) error on order page when ordering the catalog item(orchestration) from global region | ||||||||
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| Product: | Red Hat CloudForms Management Engine | Reporter: | Niyaz Akhtar Ansari <nansari> | ||||||
| Component: | Appliance | Assignee: | Yuri Rudman <yrudman> | ||||||
| Status: | CLOSED NOTABUG | QA Contact: | Niyaz Akhtar Ansari <nansari> | ||||||
| Severity: | high | Docs Contact: | Red Hat CloudForms Documentation <cloudforms-docs> | ||||||
| Priority: | medium | ||||||||
| Version: | 5.11.0 | CC: | abellott, bmidwood, gtanzill, hkataria, lavenel, mpovolny, obarenbo, yrudman | ||||||
| Target Milestone: | GA | Keywords: | Reopened | ||||||
| Target Release: | 5.11.0 | ||||||||
| Hardware: | Unspecified | ||||||||
| OS: | Unspecified | ||||||||
| Whiteboard: | |||||||||
| Fixed In Version: | Doc Type: | If docs needed, set a value | |||||||
| Doc Text: | Story Points: | --- | |||||||
| Clone Of: | Environment: | ||||||||
| Last Closed: | 2019-07-18 14:29:00 UTC | Type: | Bug | ||||||
| Regression: | --- | Mount Type: | --- | ||||||
| Documentation: | --- | CRM: | |||||||
| Verified Versions: | Category: | Bug | |||||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||||
| Cloudforms Team: | CFME Core | Target Upstream Version: | |||||||
| Embargoed: | |||||||||
| Bug Depends On: | |||||||||
| Bug Blocks: | 1656351 | ||||||||
| Attachments: |
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Please suppy the error with the corresponding backtrace from the log. In reproducer environment internal IP detected during installation and shown in appliance console is different than IP used for replication; internal ip is not accessible from global region. There is settings which dictates what URL to use for the purpose of Centralized Administration - webservices.url. By default is it empty, which means appliance IP detected during installation will be used. To fix reported issue this settings (webservices.url) need to be updated on remote region to the same url which is used for replication. There is RFE to use IP used for replication for Centralized Administration: https://bugzilla.redhat.com/show_bug.cgi?id=1710037 Hi Yuri, the issue is still reproducible. seeing the same error while clicking on submit button on service order It is different error, original error was : "Failed to send request to <internal IP of appliance>" and now error is "Failed to send request to /10.16.5.106 - both URI are relative". Niyaz, Reproducer environment updated. webservices.url should be full URL (with protocol prefix) - https://<ip> Could you check again Now I am able to provision the service. looks good to me. but I don't see the full URL (with protocol prefix) - https://<ip> in the appliance settings Could you please tell me what exactly you have updated in the appliance to solve this issue? webservices.url updated on remote server - it is informing global region how to access itself. Created attachment 1591510 [details]
url on remote server
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Created attachment 1588657 [details] error Description of problem: Version-Release number of selected component (if applicable): Version 5.11.0.13.20190705140324_b74c283 How reproducible: 100% Steps to Reproduce: 1. Create a service catalog item with type orchestration template (Aws cloudformation) in remote region and catalog is provisioned successfully from remote region. 2. Order above catalog item from global region Actual results: Unable to order the catalog item from global region. Throws Server error in order page Expected results: Additional info: