Bug 1749668
| Summary: | HTTP error (404 - Not Found) when running #subscription-manager register | ||
|---|---|---|---|
| Product: | [Community] Candlepin | Reporter: | Mike Cao <bcao> |
| Component: | candlepin | Assignee: | candlepin-bugs |
| Status: | CLOSED CURRENTRELEASE | QA Contact: | |
| Severity: | low | Docs Contact: | |
| Priority: | low | ||
| Version: | 2.9 | CC: | bcao, bdumont, brault, broskos, casantos, csnyder, ealcaniz, gpadholi, jdandrea, jgammon, jobuckle, khowell, ktordeur, mkolman, mscherer, mschmidt, nmoumoul, patalber, qianzhan, redakkan, rrajaram, shivagup, smajumda, swilson, wpoteat, ylifshit |
| Target Milestone: | --- | Keywords: | Triaged |
| Target Release: | --- | ||
| Hardware: | x86_64 | ||
| OS: | Linux | ||
| Whiteboard: | |||
| Fixed In Version: | candlepin-2.9.0-1 | Doc Type: | If docs needed, set a value |
| Doc Text: | Story Points: | --- | |
| Clone Of: | Environment: | ||
| Last Closed: | 2022-12-08 11:53:07 UTC | Type: | Bug |
| Regression: | --- | Mount Type: | --- |
| Documentation: | --- | CRM: | |
| Verified Versions: | Category: | --- | |
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |
| Cloudforms Team: | --- | Target Upstream Version: | |
| Embargoed: | |||
This host works find with to register to a satellite server. it only occurs to register to the production subscription server subscription.rhsm.redhat.com:443/subscription. Can you give the actual CLI commands used for this scenario, please? Are you using --force or --consumerid options? Was the client previously registered? Hi, William Can you check comment #7. That's all the actual commands I use, I did not use --force or --consumerid Need to mention that my manager's id and mines are belonging to the same account. but her account has the admin role after register system by using #subscription-manager register via her account and then #subscription-manager unregister. then my account can register this host successfully. Cheers, MIke Received the same error while registering a server to satellite. Re-installing the katello-ca-consumer fixed the issue. Regards, Soham Majumdar Dev, please investigate if there is a possible code path where the scenario described in comment 9 is problematic. (In reply to soham from comment #13) > Received the same error while registering a server to satellite. > Re-installing the katello-ca-consumer fixed the issue. > > Regards, > Soham Majumdar This also fixed my customer's issue. We will get a KCS written and linked here. The odd part about the fix was that yum would hang in the pre-installation phase, but the 'rpm -Uvh' method was able to install the katello-ca-consumer RPM successfully. --Patrick Hello, I am facing a similar issue trying to register a RHEL 7.7 server (No Satellite server). Using one account, I am able to register. But with my the other account I can't: Failed attempt with b user [root@workstation ~]# subscription-manager register Registering to: subscription.rhsm.redhat.com:443/subscription Username: b*** Password: HTTP error (404 - Not Found): Unit with ID "cb9d28cd-6657-4612-8473-8be47331568e" could not be found. [root@workstation ~]# Successful attempt with r user. [root@workstation ~]# subscription-manager register Registering to: subscription.rhsm.redhat.com:443/subscription Username: r*** Password: The system has been registered with ID: d3df458b-b7b9-44a0-880a-bbdca59987a8 The registered system name is: workstation.lab.example.com [root@workstation ~]# uname -a Linux workstation.lab.example.com 3.10.0-1062.9.1.el7.x86_64 #1 SMP Mon Dec 2 08:31:54 EST 2019 x86_64 x86_64 x86_64 GNU/Linux [root@workstation ~]# It really seem to be tight to the user.... Any guidance here? Thanks Bertrand Greetings! I am experiencing the same issue under RHEL 7.7 (Maipo): # subscription-manager register Registering to: subscription.rhsm.redhat.com:443/subscription Username: rhn-gps-jdandrea Password: HTTP error (404 - Not Found): Unit with ID "a0bcc45c-7425-4fb5-8be2-de9e14f5ab21" could not be found. /var/log/rhsm/rhsm.log shows: 2020-01-28 19:35:14,079 [ERROR] subscription-manager:2829:MainThread @managercli.py:945 - Error: Unable to retrieve org list from server: HTTP error (401 - Unauthorized): Identifiants d'utilisateur non valides Then, upon trying a POST /subscription/consumers?owner=11009103 (which matches my org key per "subscription-manager orgs" after AuthN), the log shows: 2020-01-28 19:40:58,761 [ERROR] subscription-manager:2899:MainThread @managercli.py:1335 - HTTP error (404 - Not Found): Unit with ID "a0bcc45c-7425-4fb5-8be2-de9e14f5ab21" could not be found. Will investigate to see what may be up with me being unauthorised (it's a relatively new rhn-gps account). So, for people who are impacted, the work around is to: * go on https://access.redhat.com/management/systems * add your system * use "subscription-manager register --username=happyuser --password=p4ssw0rd --consumerid=the_uuid_of_the_system I kinda think that the doc could say that "consumerid" is what the online system call "uuid". As someone seldomly subscription manager, this took me a long time to figure. so I am getting this on rhel7.8 -- manual install --t rying to register this to my redhat login "jgammon1" and I tried using the suggestion -- i think the consumerid is me not the system -- in any case -- i just want acces to the yum repos for updates. The above solution did not work -- it gives me the same consumer id with <whatever the uuid> is not fopund (In reply to M. Scherer from comment #23) > So, for people who are impacted, the work around is to: > * go on https://access.redhat.com/management/systems > * add your system > * use "subscription-manager register --username=happyuser > --password=p4ssw0rd --consumerid=the_uuid_of_the_system > > I kinda think that the doc could say that "consumerid" is what the online > system call "uuid". As someone seldomly subscription manager, this took me a > long time to figure. thanks, this worked for me. however, what is the root cause for sending the wrong UUID in the initial request? (In reply to M. Scherer from comment #23) > So, for people who are impacted, the work around is to: > * go on https://access.redhat.com/management/systems > * add your system > * use "subscription-manager register --username=happyuser > --password=p4ssw0rd --consumerid=the_uuid_of_the_system > > I kinda think that the doc could say that "consumerid" is what the online > system call "uuid". As someone seldomly subscription manager, this took me a > long time to figure. Confirmation. Adding system as new system to https://access.redhat.com/management/systems and registering the system with the generated UUID for the webiste. ` subscription-manager register --consumerid=<UUID from https://access.redhat.com/management/systems> ` Good job! The main issue described by this BZ (registration failing with 404 because of lack of privileges on the user) has been fixed for a long time now, by returning a 403 (forbidden) and an appropriate message: "<username> is not authorized to register with organization <org_key>". The BZ was accidentally left open, so I am closing it now. If anyone is seeing 404 errors during registration, it will be for different reasons. In that case, please open a separate BZ with the specific details of your situation so we can troubleshoot. |
Description of problem: Failed to register a system to subscription manager Version-Release number of selected component (if applicable): # rpm -qa|grep rhsm subscription-manager-rhsm-certificates-1.24.13-1.el7.x86_64 subscription-manager-rhsm-1.24.13-1.el7.x86_64 [root@dell-m620-07 rhsm]# rpm -qa|grep kernel kernel-headers-3.10.0-1062.el7.x86_64 kernel-3.10.0-1062.el7.x86_64 kernel-tools-libs-3.10.0-1062.el7.x86_64 cakernel-tools-3.10.0-1062.el7.x86_64 How reproducible: 100% Steps to Reproduce: 1.Fresh install RHEL7.7 2.#subscription-manager register 3. Actual results: Registering to: subscription.rhsm.redhat.com:443/subscription Username: rhn-support-bcao Password: HTTP error (404 - Not Found): Unit with ID "ab72ebd8-9306-4a16-89d5-edfe7f92c2be" could not be found. Expected results: registered successfully Additional info: #cat /var/log/rhsm/rhsm.log 2019-09-06 04:01:30,672 [INFO] rhsmd:37087:MainThread @rhsm_d.py:280 - rhsmd started 2019-09-06 04:01:30,714 [INFO] subscription-manager:37075:MainThread @connection.py:905 - Connection built: host=subscription.rhsm.redhat.com port=443 handler=/subscription auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False 2019-09-06 04:01:30,737 [INFO] subscription-manager:37075:MainThread @managercli.py:462 - X-Correlation-ID: cdececabd273438b9e0e57b37d731208 2019-09-06 04:01:30,738 [INFO] subscription-manager:37075:MainThread @managercli.py:351 - Client Versions: {'subscription-manager': '1.24.13-1.el7'} 2019-09-06 04:01:30,738 [INFO] subscription-manager:37075:MainThread @connection.py:905 - Connection built: host=subscription.rhsm.redhat.com port=443 handler=/subscription auth=identity_cert ca_dir=/etc/rhsm/ca/ insecure=False 2019-09-06 04:01:30,739 [INFO] subscription-manager:37075:MainThread @connection.py:905 - Connection built: host=subscription.rhsm.redhat.com port=443 handler=/subscription auth=none 2019-09-06 04:01:30,740 [INFO] subscription-manager:37075:MainThread @managercli.py:351 - Client Versions: {'subscription-manager': '1.24.13-1.el7'} 2019-09-06 04:01:30,767 [INFO] subscription-manager:37075:MainThread @managercli.py:327 - Consumer Identity name=None uuid=None 2019-09-06 04:01:30,771 [INFO] subscription-manager:37075:MainThread @managercli.py:327 - Consumer Identity name=None uuid=None 2019-09-06 04:02:33,608 [INFO] subscription-manager:37075:MainThread @connection.py:905 - Connection built: host=subscription.rhsm.redhat.com port=443 handler=/subscription auth=basic username=rhn-support-bcao 2019-09-06 04:02:37,168 [INFO] subscription-manager:37075:MainThread @connection.py:618 - Response: status=200, requestUuid=86bfeb16-2c47-4d63-8b05-892947e333a8, request="GET /subscription/users/rhn-support-bcao/owners" 2019-09-06 04:02:38,242 [INFO] subscription-manager:37075:MainThread @connection.py:618 - Response: status=200, request="GET /subscription/" 2019-09-06 04:02:38,274 [INFO] subscription-manager:37075:MainThread @dmiinfo.py:76 - Using dmidecode dump file: /dev/mem 2019-09-06 04:02:42,566 [INFO] subscription-manager:37075:MainThread @connection.py:618 - Response: status=404, requestUuid=6baf4199-b5af-48e8-9dc5-9730a780d91c, request="POST /subscription/consumers?owner=1979710" 2019-09-06 04:02:42,567 [ERROR] subscription-manager:37075:MainThread @managercli.py:1335 - HTTP error (404 - Not Found): Unit with ID "ab72ebd8-9306-4a16-89d5-edfe7f92c2be" could not be found. Traceback (most recent call last): File "/usr/lib64/python2.7/site-packages/subscription_manager/managercli.py", line 1332, in _do_command type=self.options.consumertype File "/usr/lib64/python2.7/site-packages/rhsmlib/services/register.py", line 91, in register usage=usage File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 1011, in registerConsumer return self.conn.request_post(url, params) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 729, in request_post return self._request("POST", method, params, headers=headers) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 752, in _request info=info, headers=headers) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 627, in _request self.validateResponse(result, request_type, handler) File "/usr/lib64/python2.7/site-packages/rhsm/connection.py", line 689, in validateResponse raise RestlibException(response['status'], error_msg, response.get('headers')) RestlibException: HTTP error (404 - Not Found): Unit with ID "ab72ebd8-9306-4a16-89d5-edfe7f92c2be" could not be found.