Bug 175348

Summary: Customer service contact URL in rhn generated email is incorrect.
Product: [Retired] Red Hat Network Reporter: Amit pednekar <pednekar>
Component: RHN/OtherAssignee: Mike Orazi <morazi>
Status: CLOSED CURRENTRELEASE QA Contact: Red Hat Satellite QA List <satqe-list>
Severity: medium Docs Contact:
Priority: medium    
Version: rhn400CC: acarter, rhn-bugs
Target Milestone: ---   
Target Release: ---   
Hardware: All   
OS: Linux   
URL: http://www.redhat.com/about/contact/directory.html#custservice
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2008-09-22 20:35:39 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
Customer's email about the link for contacting Red Hat Customer Service being broken none

Description Amit pednekar 2005-12-09 06:45:39 UTC
From Bugzilla Helper:
User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-GB; rv:1.7.12) Gecko/20050921 Red Hat/1.0.7-1.4.1 Firefox/1.0.7

Description of problem:
The link for contacting Customer Service in the auto-generated RHN email is wrong and it gives 'Page Not Found' error.

---- Original Message ----
Hello Red hat,

Please note that the email you send with this link (see full email
below)

For additional questions, please contact a Red Hat Customer Service
representative at:

http://www.redhat.com/about/contact/directory.html#custservice

Is broken.  Please fix so other customers aren't frustrated by it.


Version-Release number of selected component (if applicable):


How reproducible:
Always

Steps to Reproduce:
1. Customer registers machine with RHN.
2. Customer does not have entitlements.
3. Couple days later customer gest email with incorrect information for contacting Customer Service.
  

Actual Results:  The link gives 'Page Not Found (404)' error message.

Expected Results:  Clicking the link should have given a page to contact Red Hat Customer Service worldwide.

Additional info:

Work Around:

The correct link for contacting Red Hat Customer Service worldwide is:
http://www.redhat.com/en_us/USA/home/company/contact/dir/#custservice

Comment 1 Amit pednekar 2005-12-09 06:51:59 UTC
Created attachment 122067 [details]
Customer's email about the link for contacting Red Hat Customer Service being broken

Comment 2 Amanda Carter 2008-09-22 20:35:39 UTC
This url is currently working correctly. My guess is that the routing was broken temporarily. I am closing this bug as current release. Please reopen if anything else comes up.