Bug 1782161

Summary: Print queue is paused after ipp backend ends with CUPS_BACKEND_STOP
Product: Red Hat Enterprise Linux 7 Reporter: Pierre Ossman <ossman>
Component: cupsAssignee: Zdenek Dohnal <zdohnal>
Status: CLOSED WONTFIX QA Contact: qe-baseos-daemons
Severity: unspecified Docs Contact:
Priority: unspecified    
Version: 7.7   
Target Milestone: rc   
Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of:
: 1782216 (view as bug list) Environment:
Last Closed: 2019-12-11 12:43:30 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 1782216, 1949067    
Attachments:
Description Flags
error_log with offending job none

Description Pierre Ossman 2019-12-11 10:09:08 UTC 
Created attachment 1643829 [details]
error_log with offending job

Description of problem:

Printer is configured with the policy "retry-job", yet is paused anyway when a job fails.


Version-Release number of selected component (if applicable):

cups-1.6.3-40.el7.x86_64


How reproducible:

Currently not at all. Retrying the job caused it to succeed.


Actual results:

Printer paused.


Expected results:

Printer moves on to the next job in the queue.


Additional info:

Not reported upstream as the version of CUPS in RHEL 7 is ancient. Upstream seems to have fixes on this theme in newer versions though:

https://github.com/apple/cups/issues/5517

Excerpt from error_log attached.
Comment 2 Zdenek Dohnal 2019-12-11 11:49:43 UTC 
Hi Pierre
Comment 3 Zdenek Dohnal 2019-12-11 12:43:30 UTC 
D'oh, forgot that I already wrote something :)

Hi Pierre,

thank you for taking the time to report this issue! I appreciate the feedback and use reports such as this one to guide our efforts at improving our products. That being said, this bug tracking system is not a mechanism for requesting support, and I am not able to guarantee the timeliness or suitability of a resolution.

If this issue is critical or in any way time sensitive, please raise a ticket through the regular Red Hat support channels to ensure it receives the proper attention and prioritization to assure a timely resolution. 

For information on how to contact the Red Hat production support team, please visit:
    https://www.redhat.com/support/process/production/#howto

IMO the issue does not seem critical (it happens only for several cases when ipp backend reports CUPS_BACKEND_STOP and the queue can be reenabled by 'cupsenable') for have it fixed in RHEL 7, but I would like to include the fix in RHEL 8.

So I'm closing this bug as WONTFIX and I'll open it for RHEL 8.