Bug 1822880
| Summary: | Failed to register to CDN with non organization admin user during installation | ||||||
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| Product: | Red Hat Enterprise Linux 8 | Reporter: | Qin Yuan <qiyuan> | ||||
| Component: | anaconda | Assignee: | Martin Kolman <mkolman> | ||||
| Status: | CLOSED NEXTRELEASE | QA Contact: | Release Test Team <release-test-team-automation> | ||||
| Severity: | urgent | Docs Contact: | Shweta Naresh <sjalgaon> | ||||
| Priority: | urgent | ||||||
| Version: | 8.2 | CC: | achareka, byodlows, cshao, fperalta, jbrouer, jsefler, jsenkyri, jstodola, lmiksik, lsvaty, mavital, miminar, mkolman, mmcgrath, peyu, pkotvan, psivakum, qiyuan, rjerrido, rmetrich, sbarcomb, sbonazzo, sbueno, shlei, sjalgaon, smoroney, sriley, tgunders, vdeshpan, weiwang, yaniwang | ||||
| Target Milestone: | rc | Keywords: | Triaged | ||||
| Target Release: | 8.5 | ||||||
| Hardware: | Unspecified | ||||||
| OS: | Unspecified | ||||||
| Whiteboard: | |||||||
| Fixed In Version: | Doc Type: | Known Issue | |||||
| Doc Text: |
.Registration fails for user accounts that belong to multiple organizations
Currently, when you attempt to register a system with a user account that belongs to multiple organizations, the registration process fails with the error message *You must specify an organization for new units*.
To work around this problem, you can either:
* Use a different user account that does not belong to multiple organizations.
* Use the *Activation Key* authentication method available in the Connect to Red Hat feature for GUI and Kickstart installations.
* Skip the registration step in Connect to Red Hat and use Subscription Manager to register your system post-installation.
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Story Points: | --- | ||||
| Clone Of: | Environment: | ||||||
| Last Closed: | 2021-05-14 16:49:17 UTC | Type: | Bug | ||||
| Regression: | --- | Mount Type: | --- | ||||
| Documentation: | --- | CRM: | |||||
| Verified Versions: | Category: | --- | |||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||
| Embargoed: | |||||||
| Attachments: |
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Samantha can you please review? So what is happening there if you get the "You must specify an organization for new units." error from subscription manager during an install time resgistration attempt is that the Red Hat account you are using is a member of two (or more) organizations. This is currently not supported due to missing subscription manager API needed by Anaconda to handle this case. For RHEL 8.3 the missing subscription manager DBus API should be in place and we should be able to fix this issue, by presenting the user with a list of organizations to choose from if we find that they Red Hat account is a member of multiple organizations. In the meantime there are two options to work around this issue: - use a different account, that is not member of multiple organizations - use the organization id + activation key authentication method (available both from GUI & kickstart) *** Bug 1835281 has been marked as a duplicate of this bug. *** *** Bug 1834750 has been marked as a duplicate of this bug. *** Qin, can you test workarounds on comment #4 Both of the two work around work fine. |
Created attachment 1677764 [details] logs in /tmp Description of problem: During rhvh installation, use a non organization admin user to register to CDN, registration failed with the following error: 08:54:08,504 INFO rhsm-service:ERROR [rhsmlib.dbus.util:41] HTTP error (400 - Bad Request): You must specify an organization for new units. 08:54:08,504 INFO rhsm-service:Traceback (most recent call last): 08:54:08,504 INFO rhsm-service: File "/usr/lib64/python3.6/site-packages/rhsmlib/dbus/util.py", line 38, in dbus_handle_exceptions 08:54:08,504 INFO rhsm-service: ret = func(*args, **kwargs) 08:54:08,504 INFO rhsm-service: File "/usr/lib64/python3.6/site-packages/rhsmlib/dbus/objects/register.py", line 123, in Register 08:54:08,504 INFO rhsm-service: consumer = register_service.register(org, **options) 08:54:08,504 INFO rhsm-service: File "/usr/lib64/python3.6/site-packages/rhsmlib/services/register.py", line 91, in register 08:54:08,504 INFO rhsm-service: usage=usage 08:54:08,504 INFO rhsm-service: File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 1021, in registerConsumer 08:54:08,504 INFO rhsm-service: return self.conn.request_post(url, params) 08:54:08,504 INFO rhsm-service: File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 729, in request_post 08:54:08,504 INFO rhsm-service: return self._request("POST", method, params, headers=headers) 08:54:08,504 INFO rhsm-service: File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 752, in _request 08:54:08,504 INFO rhsm-service: info=info, headers=headers) 08:54:08,504 INFO rhsm-service: File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 627, in _request 08:54:08,504 INFO rhsm-service: self.validateResponse(result, request_type, handler) 08:54:08,504 INFO rhsm-service: File "/usr/lib64/python3.6/site-packages/rhsm/connection.py", line 689, in validateResponse 08:54:08,504 INFO rhsm-service: raise RestlibException(response['status'], error_msg, response.get('headers')) 08:54:08,504 INFO rhsm-service:rhsm.connection.RestlibException: HTTP error (400 - Bad Request): You must specify an organization for new units. 08:54:08,505 WARNING org.fedoraproject.Anaconda.Modules.Subscription:DEBUG:anaconda.modules.subscription.installation:RHSM: failed to register with username and password: {"exception": "RestlibException", "severity": "error", "message": "You must specify an organization for new units."} Version-Release number of selected component (if applicable): RHVH-4.4-20200409.0-RHVH-x86_64-dvd1.iso How reproducible: 100% Steps to Reproduce: 1. Install RHVH-4.4-20200409.0-RHVH-x86_64-dvd1.iso 2. Enable network, and go to CONNECT TO RED HAT screen. 3. Adopt the following settings: Authentication: Account User name: a non organization admin user's name Password: the password of the non organization admin user Purpose: uncheck Insights: uncheck Options: no setting 4. Click Register Actual results: 1. Registration failed, a warning popped up saying "You must specify an organization for new units" Expected results: 1. Registration should succeed. Additional info: 1. It succeeds to register to CDN with the same non organization admin user on an installed rhvh 4.4 system.