Bug 185798

Summary: OpenOffice.org crashes X whilst opening a DOC file
Product: [Fedora] Fedora Reporter: Andy Hudson <andy.hudson>
Component: xorg-x11Assignee: X/OpenGL Maintenance List <xgl-maint>
Status: CLOSED INSUFFICIENT_DATA QA Contact: David Lawrence <dkl>
Severity: high Docs Contact:
Priority: medium    
Version: rawhideCC: caolanm, paul
Target Milestone: ---   
Target Release: ---   
Hardware: i686   
OS: Linux   
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2006-05-18 22:06:59 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: ---
Description Flags
Small word file to test if it causes the same crash as already seen none

Description Andy Hudson 2006-03-18 11:04:50 UTC
Description of problem:
Everytime I try to open a DOC file in OpenOffice.org it crashes X and sends me
straight back to the GDM login. Considering that OOo is the primary office suite
bundled with FC5 this is pretty bad!

Version-Release number of selected component (if applicable):

How reproducible:

Steps to Reproduce:
1.Browse to DOC file
2.Double-Click to open (or right click and select Open)
3.Wind up back at the login prompt
Actual results:

Expected results:

Additional info:

Comment 1 Paul F. Johnson 2006-03-18 11:31:08 UTC
Have you got Xine installed? I've noticed strange behaviour like this with
xine-lib. Does the doc file have many macros in?

Comment 2 Andy Hudson 2006-03-18 11:38:07 UTC
No to Xine and no to macros - it's a straight-forward word document, with some 
extra styles.

Comment 3 Paul F. Johnson 2006-03-18 11:50:08 UTC
Can you attach a small example which is causing a crash?

Comment 4 Andy Hudson 2006-03-18 12:21:30 UTC
I would rather not post the document on a public system such as Bugzilla because
it is commercially sensitive. Are there any log outputs I can post instead that
might indicate what's going on?

Comment 5 Paul F. Johnson 2006-03-18 22:56:39 UTC
Install OOo-debuginfo, run the word file and save the output of the crash. Post
that here.

I've attached a word file to this bug. Can you run it and see OOo dies? It
should help identify the problem.

Comment 6 Paul F. Johnson 2006-03-18 22:58:26 UTC
Created attachment 126316 [details]
Small word file to test if it causes the same crash as already seen

This file is not commercially sensitive, but is copyright the Association of C
and C++ Users. It is used with permission

Comment 7 Caolan McNamara 2006-03-20 10:09:35 UTC
If it crashes X, then it's really an X bug, needless to say opening a generic
.doc does not crash anything for me. You should mention all the X details you
know, x.org version, the x.org conf, your video card and so forth. Does anything
else crash X when launched, firefox/mozilla/glxgears ? Got a third party video
driver, e.g. NVIDIA etc...

Comment 8 Mike A. Harris 2006-03-25 00:55:41 UTC
Thanks for the bug report.  We have reviewed the information you
have provided above, and there is some additional information we
require that will be helpful in our diagnosis of this issue.

Please attach your X server config file (/etc/X11/xorg.conf) and X
server log file (/var/log/Xorg.*.log) to the bug report as individual
uncompressed file attachments using the bugzilla file attachment link

After attaching the files, please try using the following option in
the device section of xorg.conf, restart the X server, and indicate
if the problem still occurs or not:

    Option "noaccel"

We will review this issue again once you've had a chance to attach
this information.

Thanks in advance.

Comment 9 Mike A. Harris 2006-05-18 22:06:59 UTC
If this problem is still present in Fedora Core 5, with all available
updates applied, please file a bug report in X.Org bugzilla at
http://bugs.freedesktop.org in the "xorg" component.

Once you've filed your bug report to X.Org, if you paste the new
bug URL here, Red Hat will continue to track the issue in the
centralized X.Org bug tracker, and will review any bug fixes
that become available for consideration in future updates.