Bug 1909866

Created attachment 1741208 [details]
insights-client support bundle

Description of problem:
Though Insights data collection and upload of report is successful there are several error messages printed to STDOUT/STDERR. This is confusing and should not happen.

Version-Release number of selected component (if applicable):
Client: 3.1.1
Core: 3.0.200-1

How reproducible:
I found the problem in my lab environment. The issue is reproducible in an isolated environment where the insights-client is accessing Insights through a proxy.

The affected host is running as a libvirt-guest in an isolated network. Name resolution is only available for the internal zone 'private1'. To access the internet the host has to use a squid proxy running on a RHEL 8 machine. RHSM and insights-client are configured to use this proxy as described in KB 1583183 [Accessing Red Hat Insights Through a Firewall/Proxy](Accessing Red Hat Insights Through a Firewall/Proxy).

~~~
$ grep proxy /etc/rhsm/rhsm.conf
# an http proxy server to use
proxy_hostname = 192.168.100.2
# The scheme to use for the proxy when updating repo definitions, if needed
proxy_scheme = http
# port for http proxy server
proxy_port = 3128
# user name for authenticating to an http proxy, if needed
proxy_user =
# password for basic http proxy auth, if needed
proxy_password =
# host/domain suffix blacklist for proxy, if needed
no_proxy =
~~~

Steps to Reproduce:
1. Run `sudo insights-client --register` OR in case you're already registered `sudo insights-client`

Actual results:

~~~
$ sudo insights-client --register
Error: Could not submit event: HTTPSConnectionPool(host='cert.cloud.redhat.com', port=443): Max retries exceeded with url: /api/module-update-router/v1/event (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x7fe5be5d7080>: Failed to establish a new connection: [Errno -2] Name or service not known',))
Error: Could not submit event: HTTPSConnectionPool(host='cert.cloud.redhat.com', port=443): Max retries exceeded with url: /api/module-update-router/v1/event (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x7fea72fdd438>: Failed to establish a new connection: [Errno -2] Name or service not known',))
Successfully registered host rhel8-t1.private1
Automatic scheduling for Insights has been enabled.
Error: Could not submit event: HTTPSConnectionPool(host='cert.cloud.redhat.com', port=443): Max retries exceeded with url: /api/module-update-router/v1/event (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x7fb98afdc4a8>: Failed to establish a new connection: [Errno -2] Name or service not known',))
Starting to collect Insights data for rhel8-t1.private1
Uploading Insights data.
Successfully uploaded report from rhel8-t1.private1 to account 6929842.
View the Red Hat Insights console at https://cloud.redhat.com/insights/
Error: Could not submit event: HTTPSConnectionPool(host='cert.cloud.redhat.com', port=443): Max retries exceeded with url: /api/module-update-router/v1/event (Caused by NewConnectionError('<urllib3.connection.VerifiedHTTPSConnection object at 0x7f93351074e0>: Failed to establish a new connection: [Errno -2] Name or service not known',))
~~~


Expected results:

~~~
$ sudo insights-client
Starting to collect Insights data for rhel8-t1.private1
Uploading Insights data.
Successfully uploaded report from rhel8-t1.private1 to account 6929842.
View details about this system on cloud.redhat.com:
https://cloud.redhat.com/insights/inventory/UUID
~~~

Additional info:

Checking https://cloud.redhat.com/insights/ I can see that the report has been uploaded successful. I think the error described should not happen. All communication should happen using the configured proxy.

I ran `sudo insights-client --support` to gather additional information and attached the archive to this bugzilla.

In case you need additional info or help to reproduce the issue, please feel free to reach out.