Bug 1927903

Summary: "CannotRetrieveUpdates" - critical error in openshift web console
Product: OpenShift Container Platform Reporter: Alexander Chuzhoy <sasha>
Component: InstallerAssignee: Alexander Chuzhoy <sasha>
Installer sub component: Single Node OpenShift QA Contact: Omri Hochman <ohochman>
Status: CLOSED ERRATA Docs Contact:
Severity: high    
Priority: unspecified CC: aos-bugs, ercohen, jrouth, nstielau
Version: 4.7   
Target Milestone: ---   
Target Release: 4.8.0   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: No Doc Update
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2021-07-27 22:44:18 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
must-gather logs
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Description Alexander Chuzhoy 2021-02-11 19:27:57 UTC 
Created attachment 1756455 [details]
must-gather logs

Version:
registry.svc.ci.openshift.org/sno-dev/openshift-bip:0.2.0
4.7.0-0.ci.test-2021-01-19-093712-ci-ln-cvxm9pb

Steps to reproduce:
1. Deploy SNO
2. Connect to openshift web console


Result:
The dashboard shows errors marked as critical:

CannotRetrieveUpdates
 Critical
Cluster version operator has not retrieved updates in 5h 20m 56s.
Failure reason VersionNotFound . 
For more information refer to https://console-openshift-console.apps.qe3.kni.lab.eng.bos.redhat.com/settings/cluster/.
Comment 1 Alexander Chuzhoy 2021-02-11 19:30:11 UTC 
Created attachment 1756456 [details]
pic1
Comment 2 Alexander Chuzhoy 2021-02-11 19:30:27 UTC 
Created attachment 1756457 [details]
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Comment 3 Alexander Chuzhoy 2021-02-12 14:20:47 UTC 
Reproduced on another setup.
This doesn't show right after deployment, but after a few hours.
Comment 4 Eran Cohen 2021-03-01 10:20:19 UTC 
@sasha I think you see this error because this is a highly patched release image that I created.
This is from the CVO log:

2021-02-11T14:05:50.087624903Z I0211 14:05:50.087590       1 availableupdates.go:204] Upstream server https://api.openshift.com/api/upgrades_info/v1/graph could not return available updates: VersionNotFound: currently reconciling cluster version 4.7.0-0.ci.test-2021-01-19-093712-ci-ln-cvxm9pb not found in the "stable-4.7" channel

You can try to reproduce with latest 4.8 nightly: registry.ci.openshift.org/ocp/release:4.8.0-0.nightly-2021-03-01-031258
Which I belive will should be in the "stable-4.8" channel
Comment 5 Alexander Chuzhoy 2021-03-01 19:30:06 UTC 
Version:4.8.0-0.nightly-2021-03-01-070854

The reported issue doesn't reproduce.
Comment 9 errata-xmlrpc 2021-07-27 22:44:18 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (Moderate: OpenShift Container Platform 4.8.2 bug fix and security update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2021:2438