Bug 1978111

Hi , 

Can you please share additional details 

1. Please execute the same commands after setting the environment variables described here https://www.candlepinproject.org/docs/subscription-manager/debug_http_traffic.html#sts=Debug%20Environment%C2%A0Variables
 
and please share the outputs 

2. Please let us know if the existing command ` subscription-manager service-level --list --username=admin --password=admin --org=Default_Organization ` works against the same server or not.  


thanks,
Rehana

(In reply to Rehana from comment #1)
> Hi , 
> 
> Can you please share additional details 
> 
> 1. Please execute the same commands after setting the environment variables
> described here
> https://www.candlepinproject.org/docs/subscription-manager/
> debug_http_traffic.html#sts=Debug%20Environment%C2%A0Variables
>  
> and please share the outputs 
> 
> 2. Please let us know if the existing command ` subscription-manager
> service-level --list --username=admin --password=admin
> --org=Default_Organization ` works against the same server or not.  
> 
> 
> thanks,
> Rehana

Hi, Please check the following:

1.

[root@kvm-07-guest01 ~]# subscription-manager  syspurpose service-level --list --username=admin --password=admin --org=Default_Organization

Making request: ent-01-vm-02.lab.eng.nay.redhat.com:443 GET /rhsm/owners/Default_Organization/servicelevels {'Content-type': 'application/json', 'Accept': 'application/json', 'x-subscription-manager-version': '1.29.15-1.el9', 'X-Correlation-ID': '77f947bf7c9a4f9692ee476023a98d9f', 'Authorization': 'Basic YWRtaW46YWRtaW4=', 'Accept-Language': 'en-us', 'User-Agent': 'RHSM/1.0 (cmd=subscription-manager) subscription-manager/1.29.15-1.el9', 'Content-Length': '0'}

404 {'Date': 'Fri, 02 Jul 2021 01:44:29 GMT', 'Server': 'Apache', 'Foreman_version': '2.5.0', 'Foreman_api_version': '2', 'Foreman_current_organization': '; ANY', 'Foreman_current_location': '; ANY', 'Content-Type': 'application/json; charset=utf-8', 'Cache-Control': 'no-cache', 'X-Request-Id': '2a0b5c0c-c954-4b95-a727-ce9e48c0d799', 'X-Runtime': '0.322852', 'Strict-Transport-Security': 'max-age=631139040; includeSubdomains', 'X-Frame-Options': 'sameorigin', 'X-Content-Type-Options': 'nosniff', 'X-XSS-Protection': '1; mode=block', 'X-Download-Options': 'noopen', 'X-Permitted-Cross-Domain-Policies': 'none', 'Content-Security-Policy': "default-src 'self'; child-src 'self'; connect-src 'self' ws: wss:; img-src 'self' data:; script-src 'unsafe-eval' 'unsafe-inline' 'self'; style-src 'unsafe-inline' 'self'", 'Set-Cookie': '_session_id=9a43c2dc584dce79e0e4a290fec4761f; path=/; secure; HttpOnly; SameSite=Lax', 'Via': '1.1 ent-01-vm-02.lab.eng.nay.redhat.com', 'Transfer-Encoding': 'chunked'}
{"message"=>"Organization with id Default_Organization not found", "displayMessage"=>"Organization with id Default_Organization not found"}

Error: The service-level command is not supported by the server.

2.

[root@kvm-07-guest01 ~]# subscription-manager service-level --list --username=admin --password=admin --org=Default_Organization

Making request: ent-01-vm-02.lab.eng.nay.redhat.com:443 GET /rhsm/owners/Default_Organization/servicelevels {'Content-type': 'application/json', 'Accept': 'application/json', 'x-subscription-manager-version': '1.29.15-1.el9', 'X-Correlation-ID': '2f6317f5a2544e32a095f9efcf551439', 'Authorization': 'Basic YWRtaW46YWRtaW4=', 'Accept-Language': 'en-us', 'User-Agent': 'RHSM/1.0 (cmd=subscription-manager) subscription-manager/1.29.15-1.el9', 'Content-Length': '0'}

404 {'Date': 'Fri, 02 Jul 2021 01:44:54 GMT', 'Server': 'Apache', 'Foreman_version': '2.5.0', 'Foreman_api_version': '2', 'Foreman_current_organization': '; ANY', 'Foreman_current_location': '; ANY', 'Content-Type': 'application/json; charset=utf-8', 'Cache-Control': 'no-cache', 'X-Request-Id': '48ebe2b0-28ee-4c83-99fa-268ccf7e7ec2', 'X-Runtime': '0.332786', 'Strict-Transport-Security': 'max-age=631139040; includeSubdomains', 'X-Frame-Options': 'sameorigin', 'X-Content-Type-Options': 'nosniff', 'X-XSS-Protection': '1; mode=block', 'X-Download-Options': 'noopen', 'X-Permitted-Cross-Domain-Policies': 'none', 'Content-Security-Policy': "default-src 'self'; child-src 'self'; connect-src 'self' ws: wss:; img-src 'self' data:; script-src 'unsafe-eval' 'unsafe-inline' 'self'; style-src 'unsafe-inline' 'self'", 'Set-Cookie': '_session_id=2eeb782e380b6d2b0e2b8f31e2b68592; path=/; secure; HttpOnly; SameSite=Lax', 'Via': '1.1 ent-01-vm-02.lab.eng.nay.redhat.com', 'Transfer-Encoding': 'chunked'}
{"message"=>"Organization with id Default_Organization not found", "displayMessage"=>"Organization with id Default_Organization not found"}

Error: The service-level command is not supported by the server.

*** Bug 1978101 has been marked as a duplicate of this bug. ***

This is not parseable json. When I make this call against candlepin-3.0-HOTFIX I get actual json:

{"displayMessage" : "Organization with id Default_Organization could not be found.",  "requestUuid" : "9cb79f6f-f655-45c7-a1a9-0278a699a2da"}

But against this version [candlepin-4.0.5] I get:

{"message"=>"Organization with id Default_Organization not found", "displayMessage"=>"Organization with id Default_Organization not found"}

this is not parsable json.


I assume that this is something that is happening at the server. I do not know why this has changed.

Moving to Candlepin for investigation

This is indeed a regression in 6.10 - adding it to our sprint!

Removing sat-6.10.0 since this isn't a regression in 6.10

*** Bug 2027589 has been marked as a duplicate of this bug. ***

This bug exists on Satellite6.12 snap 9.0.

Upon review of our valid but aging backlog the Satellite Team has concluded that this Bugzilla does not meet the criteria for a resolution in the near term, and are planning to close in a month. This message may be a repeat of a previous update and the bug is again being considered to be closed. If you have any concerns about this, please contact your Red Hat Account team.  Thank you.

Hi Brad,

Thanks for your notice. This bug is one of the test cases in RHSM integration testing against Satellite6. I would like to confirm with you:
1. You mean this bug is not an important feature of Satellite after the satellite team’s review? 
2. Will this bug be closed as WONTFIX? If not WONTFIX, I need to open a new bug to track this issue after this bug is closed.

I've updated the bugzilla so that it remains open based upon comment 22.

This bug exists on Satellite6.13.

This bug exists on Satellite6.14.

This bug exists on Satellite6.15.

This BZ has been automatically migrated to the issues.redhat.com Red Hat Issue Tracker. All future work related to this report will be managed there.

Due to differences in account names between systems, some fields were not replicated.  Be sure to add yourself to Jira issue's "Watchers" field to continue receiving updates and add others to the "Need Info From" field to continue requesting information.

To find the migrated issue, look in the "Links" section for a direct link to the new issue location. The issue key will have an icon of 2 footprints next to it, and begin with "SAT-" followed by an integer.  You can also find this issue by visiting https://issues.redhat.com/issues/?jql= and searching the "Bugzilla Bug" field for this BZ's number, e.g. a search like:

"Bugzilla Bug" = 1234567

In the event you have trouble locating or viewing this issue, you can file an issue by sending mail to rh-issues. You can also visit https://access.redhat.com/articles/7032570 for general account information.