Bug 199911

Summary: cupsd randomly dies
Product: [Fedora] Fedora Reporter: Andrew Clayton <andrew>
Component: cupsAssignee: Tim Waugh <twaugh>
Status: CLOSED INSUFFICIENT_DATA QA Contact:
Severity: medium Docs Contact:
Priority: medium    
Version: 5   
Target Milestone: ---   
Target Release: ---   
Hardware: x86_64   
OS: Linux   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2006-12-11 13:08:44 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 150225    
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Description Flags
Snippet of cups error_log none

Description Andrew Clayton 2006-07-24 09:33:11 UTC 
Description of problem:

cupsd is randomly segfaulting on a number of machines 

Version-Release number of selected component (if applicable):

cups-1.2.1-1.7

How reproducible:

Random


Steps to Reproduce:
1.
2.
3.
  
Actual results:


Expected results:


Additional info:

Here is whats in dmesg from three machines all FC5/x86-64:

cupsd[1429] general protection rip:2ad4ce361600 rsp:7fffdd3b29d8 error:0
cupsd[14780]: segfault at 0000000000000021 rip 00002ae20f80b6ac rsp
00007fff9bb26350 error 6

cupsd[27384]: segfault at 0000000000000001 rip 00002b0c31d27040 rsp
00007fff799e4108 error 4

cupsd[22506]: segfault at 0000000000000001 rip 00002ada30b7d5e0 rsp
00007fff7ab931b8 error 4
Comment 1 Tim Waugh 2006-07-24 10:13:39 UTC 
Please try this test update:

https://www.redhat.com/archives/fedora-test-list/2006-July/msg00555.html

Does that fix the problem?

How frequently does this happen?
Comment 2 Tim Waugh 2006-08-17 12:05:25 UTC 
Any news on whether the test update fixes the problem?
Comment 3 Andrew Clayton 2006-08-17 12:30:31 UTC 
I'd tentatively say yes. It's been a few weeks and no problems.

Cheers.
Comment 4 Andrew Clayton 2006-08-17 14:42:44 UTC 
Just had cups die on another machine around here. The machine printed someting
then wouldn't print no more...

FC5, cups-1.2.2-1.1, which seems to be the same version as the update I'm running.
Comment 5 Tim Waugh 2006-08-17 16:11:17 UTC 
Any clues about what happened?  Any dmesg messages look relevant?

Please attach the /var/log/cups/error_log from that machine (or at least the
last few lines of it..).
Comment 6 Andrew Clayton 2006-08-17 17:35:57 UTC 
From dmesg

cupsd[1660]: segfault at 0000000000000000 rip 00002afffff9b040 rsp
00007fffab8ed1c8 error 4

I've attached all the entries for today from the cups error_log

(I'm seeing a lot of references to a printer which is long gone. Possibly some
other machine is trying to print to that. But I don't think thats causing cups
to die)

This looks like the few line before and after death.

I [17/Aug/2006:15:35:24 +0100] Job 1353 queued on "sage-raw" by "lorraine".
I [17/Aug/2006:15:35:24 +0100] Started backend /usr/lib/cups/backend/usb (PID
4311) for job 1353.
W [17/Aug/2006:15:46:17 +0100] "AuthClass System" is deprecated; consider using
"Require @SYSTEM" on line 840.
I [17/Aug/2006:15:46:17 +0100] Sending browsing info to 81.2.82.71:631 (IPv4)
I [17/Aug/2006:15:46:17 +0100] Sending browsing info to 81.187.70.127:631 (IPv4)

sage-raw is just a raw print queue for a windows machine. 


Cheers,
Comment 7 Andrew Clayton 2006-08-17 17:43:48 UTC 
Created attachment 134399 [details]
Snippet of cups error_log
Comment 8 Tim Waugh 2006-08-30 16:17:56 UTC 
Please change /etc/cups/cupsd.conf so that the 'LogLevel' line reads:

LogLevel debug2

That way when it happens again we'll have lots more information about what went
wrong.  Thanks.
Comment 9 Andrew Clayton 2006-08-30 16:56:03 UTC 
OK. Done.

Cheers,
Comment 10 Tim Waugh 2006-09-01 09:30:04 UTC 
Oh, I forgot to mention -- if this is on an always-on server you'll need to
restart cups as well (/sbin/service cups restart).

Thanks.  Let me know if/when it happens again.. (I'll leave this in NEEDINFO
until then)
Comment 11 Tim Waugh 2006-12-11 13:08:44 UTC 
Closing.  Please re-open if this happens again.