Bug 2029994

Summary:	Operating System column is not getting updated on Satellite web UI after upgrading the hosts.
Product:	Red Hat Satellite	Reporter:	Anand Kulkarni <ankulkar>
Component:	Hosts	Assignee:	satellite6-bugs <satellite6-bugs>
Status:	NEW ---	QA Contact:	Satellite QE Team <sat-qe-bz-list>
Severity:	medium	Docs Contact:
Priority:	medium
Version:	6.9.6	CC:	ahumbe, inecas
Target Milestone:	Unspecified	Keywords:	Triaged
Target Release:	Unused
Hardware:	Unspecified
OS:	Unspecified
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oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Anand Kulkarni 2021-12-07 18:44:56 UTC

Description of problem: 

Operating System is not updated on Satellite web UI (Host -> All Hosts) page even after upgrading the hosts.


Version-Release number of selected component (if applicable): 

Red Hat Satellite 6.9.6

RHEL 8

How reproducible: Yes, Below steps shared to Reproduce.


Steps to Reproduce:

1. Register an host with Satellite (RHEL 8.4) attach desired subscriptions and enable the required repositories. Note the Operating System on Satellite web UI (Hosts -> All Hosts) for this host.

2. Perform the yum update on the host (RHEL 8.4), ensure the host is upgraded successfully. Check the release and product certs.
  
3. Now, check on Satellite web UI (Hosts -> All Hosts) verify the Operating System column for this host.

Actual results: 

Unable to see new upgraded version.


Expected results: 

Upgraded version needs to be visible on web UI.


Additional info:

Comment 2 Brad Buckingham 2023-07-21 21:06:39 UTC

Upon review of our valid but aging backlog the Satellite Team has concluded that this Bugzilla does not meet the criteria for a resolution in the near term, and are planning to close in a month. This message may be a repeat of a previous update and the bug is again being considered to be closed. If you have any concerns about this, please contact your Red Hat Account team.  Thank you.

Comment 3 Marek Hulan 2023-07-24 07:09:01 UTC

Check whether running `subscription-manager facts --update` on the host helps. The facts update should happen every 4 hours. If it does not update, check the value of Administer -> Settings -> Facts -> Ignore facts for operating system.