Bug 2038388

Summary: Activation key issue with custom products on RHEL 6
Product: Red Hat Satellite Reporter: Jessica Richards <jrichards2>
Component: CandlepinAssignee: satellite6-bugs <satellite6-bugs>
Status: CLOSED ERRATA QA Contact: Lai <ltran>
Severity: medium Docs Contact:
Priority: medium    
Version: 6.10.0CC: ahumbe, bshahu, iballou, jalviso, jbhatia, jsenkyri, lstejska, lufu, msunil, ngalvin, nmoumoul, obockows, redakkan, satellite6-bugs
Target Milestone: 6.11.0Keywords: Triaged
Target Release: Unused   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: candlepin-4.0.17-1, candlepin-4.1.12-1, candlepin-4.2.1-1 Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of:
: 2061787 2061788 (view as bug list) Environment:
Last Closed: 2022-07-05 14:31:52 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On: 1972059, 2061787, 2061788    
Bug Blocks:    

Description Jessica Richards 2022-01-07 19:07:14 UTC 
Description of problem:

When registering a RHEL 6 host to a satellite 6.10 server using an activation key that has subscriptions manually enabled for custom repositories, registration fails with this error message:

Problem creating unit ConsumerDTO [uuid: a184c846-67d8-4e6c-8181-04194aa6a7dd, name: fqdn.com, owner id: null]


How reproducible:

100%


Steps to Reproduce:
1.  create an activation key
2.  edit the activation key, click on the subscriptions tab and add subscriptions for one or more custom products
3.  attempt to register a RHEL 6 host using that activation key

Actual results:

Problem creating unit ConsumerDTO [uuid: a184c846-67d8-4e6c-8181-04194aa6a7dd, name: fqdn.com, owner id: null]


Expected results:

successful registration


Additional info:

- the problem doesn't arise if subscriptions for custom products are removed from the activation key

- the problem doesn't arise when registering RHEL 7 hosts

- the problem doesn't arise if simple content access is enabled, although my customer doesn't want to enable SCA
Comment 6 Paul Dudley 2022-05-13 15:08:51 UTC 
A few more notes regarding this;

Added an example of a customer hitting this issue in rhel 7.6 and older (including rhel 6 els). They could not reproduce on systems with newer sub-man versions. For this customer, the activation key also had custom and RH product attached. Also for this customer, removing all settings of a SLA, both at the org level and activation key level, also removed this error. We could easily reproduce by adding a SLA (service level) back to the key. However, so far unable to reproduce myself in-house. Logs for the error at the time seen here:
~~~
2022-05-04 01:16:53,032 [thread=http-bio-127.0.0.1-23443-exec-5] [req=02f04ee1-0782-4599-9cde-cb213f98c28b, org=, csid=6d01de11-0440-49a3-af33-6702f559db78] INFO  org.candlepin.common.filter.LoggingFilter - Request: verb=POST, uri=/candlepin/environments/30-16/consumers/?activation_keys=f0d4e0fa-23e6-4b43-b586-f0aea94c4a82
2022-05-04 01:16:56,149 [thread=http-bio-127.0.0.1-23443-exec-5] [req=02f04ee1-0782-4599-9cde-cb213f98c28b, org=, csid=6d01de11-0440-49a3-af33-6702f559db78] INFO  org.candlepin.service.impl.DefaultEntitlementCertServiceAdapter - Generating entitlement cert for pool: Pool [id: 8aeb034a70635f2a017175c592030301, type: NORMAL, product: 974454914143, productName: Custom, quantity: -1] quantity: 1 entitlement id: 9ba9144b250143b58d21648bb7bb603c
2022-05-04 01:16:56,149 [thread=http-bio-127.0.0.1-23443-exec-5] [req=02f04ee1-0782-4599-9cde-cb213f98c28b, org=, csid=6d01de11-0440-49a3-af33-6702f559db78] INFO  org.candlepin.service.impl.DefaultEntitlementCertServiceAdapter - Creating X509 cert for product: Product [uuid: 8aeb034a808a8f9501808a9aaf360017, id: 974454914143, name: Custom]
2022-05-04 01:16:56,173 [thread=http-bio-127.0.0.1-23443-exec-5] [req=02f04ee1-0782-4599-9cde-cb213f98c28b, org=, csid=6d01de11-0440-49a3-af33-6702f559db78] ERROR org.candlepin.resource.ConsumerResource - Problem creating unit:
java.lang.NullPointerException: null
        at java.base/java.lang.String$CaseInsensitiveComparator.compare(String.java:1224)
        at java.base/java.lang.String$CaseInsensitiveComparator.compare(String.java:1218)
...
        at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
        at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
        at java.base/java.lang.Thread.run(Thread.java:829)
2022-05-04 01:16:56,175 [thread=http-bio-127.0.0.1-23443-exec-5] [req=02f04ee1-0782-4599-9cde-cb213f98c28b, org=, csid=6d01de11-0440-49a3-af33-6702f559db78] WARN  org.candlepin.audit.EventSinkImpl - Rolling back ActiveMQ transaction.
2022-05-04 01:16:56,176 [thread=http-bio-127.0.0.1-23443-exec-5] [req=02f04ee1-0782-4599-9cde-cb213f98c28b, org=, csid=6d01de11-0440-49a3-af33-6702f559db78] INFO  org.candlepin.common.filter.LoggingFilter - Response: status=400, content-type="application/json", time=3144
~~~
Comment 11 errata-xmlrpc 2022-07-05 14:31:52 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (Moderate: Satellite 6.11 Release), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHSA-2022:5498
Comment 16 Ian Ballou 2022-10-12 21:58:21 UTC 
HOTFIX INSTRUCTIONS FOR SATELLITE 6.10

If you need this hotfix, please content Red Hat support for guidance on obtaining and installing it.