Bug 2059351
| Summary: | Getting error on Satellite 7 webUI, Oops, we're sorry but something went wrong Katello::Errors::CandlepinNotRunning | ||
|---|---|---|---|
| Product: | Red Hat Satellite | Reporter: | Ganesh Payelkar <gpayelka> |
| Component: | Candlepin | Assignee: | Barnaby Court <bcourt> |
| Status: | CLOSED DUPLICATE | QA Contact: | Lai <ltran> |
| Severity: | medium | Docs Contact: | |
| Priority: | unspecified | ||
| Version: | 6.11.0 | CC: | nmoumoul |
| Target Milestone: | Unspecified | ||
| Target Release: | Unused | ||
| Hardware: | x86_64 | ||
| OS: | Linux | ||
| Whiteboard: | |||
| Fixed In Version: | Doc Type: | If docs needed, set a value | |
| Doc Text: | Story Points: | --- | |
| Clone Of: | Environment: | ||
| Last Closed: | 2022-03-02 10:57:19 UTC | Type: | Bug |
| Regression: | --- | Mount Type: | --- |
| Documentation: | --- | CRM: | |
| Verified Versions: | Category: | --- | |
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |
| Cloudforms Team: | --- | Target Upstream Version: | |
| Embargoed: | |||
61613 is the port that candlepin/tomcat exposes for the embedded ActiveMQ Artemis message broker that Katello needs to connect to. This could be something related to selinux. Could you please provide the following logs?: /var/log/tomcat/ /var/log/candlepin/ Check for any potential SELinux denials around access for this port. Thanks, Nikos *** This bug has been marked as a duplicate of bug 2029914 *** |
Description of problem: 2022-02-28T20:45:17 [E|app|9bc2fffc] Error occurred while starting Katello::CandlepinEventListener 2022-02-28T20:45:17 [E|app|9bc2fffc] Connection refused - connect(2) for "localhost" port 61613 Version-Release number of selected component (if applicable): satellite-7.0.0-0.5.beta.el7sat.noarch candlepin-4.1.10-1.el7sat.noarch candlepin-selinux-4.1.10-1.el7sat.noarch How reproducible: New installation Steps to Reproduce: 1. Install RHEL 7 with FIPS enabled 2. Install satellite and ran installer with custom SSL certificates 3. Trying to access satellite 7 WebUI Actual results: Oops, we're sorry but something went wrong Katello::Errors::CandlepinNotRunning Expected results: Additional info: 2022-02-28T20:48:51 [I|app|01215ef3] Rendered dashboard/index.html.erb within layouts/application (Duration: 151.2ms | Allocations: 12804) 2022-02-28T20:48:51 [W|app|01215ef3] Katello::Errors::CandlepinNotRunning 2022-02-28T20:48:51 [I|app|01215ef3] Backtrace for 'Katello::Errors::CandlepinNotRunning' error (ActionView::Template::Error): Katello::Errors::CandlepinNotRunning 01215ef3 | /opt/theforeman/tfm/root/usr/share/gems/gems/katello-4.3.0.7/app/lib/katello/resources/candlepin.rb:27:in `raise_rest_client_exception' # hammer ping database: Status: ok Server Response: Duration: 1ms candlepin: Status: FAIL Server Response: Message: 404 Not Found candlepin_auth: Status: FAIL Server Response: Message: Katello::Errors::CandlepinNotRunning candlepin_events: Status: FAIL message: Not running Server Response: Duration: 2ms katello_events: Status: ok message: 0 Processed, 0 Failed Server Response: Duration: 1ms pulp3: Status: ok Server Response: Duration: 436ms pulp3_content: Status: ok Server Response: Duration: 453ms foreman_tasks: Status: ok Server Response: Duration: 5ms # cat /proc/sys/crypto/fips_enabled 1 # satellite-maintain service status -b Running Status Services ================================================================================ Get status of applicable services: Displaying the following service(s): rh-redis5-redis, postgresql, pulpcore-api, pulpcore-content, pulpcore-worker, pulpcore-worker, pulpcore-worker, pulpcore-worker, tomcat, dynflow-sidekiq@orchestrator, foreman, httpd, dynflow-sidekiq@worker-1, dynflow-sidekiq@worker-hosts-queue-1, foreman-proxy, foreman-cockpit | displaying rh-redis5-redis [OK] / displaying postgresql [OK] / displaying pulpcore-api [OK] / displaying pulpcore-content [OK] - displaying pulpcore-worker [OK] - displaying pulpcore-worker [OK] - displaying pulpcore-worker [OK] - displaying pulpcore-worker [OK] - displaying tomcat [OK] - displaying dynflow-sidekiq@orchestrator [OK] - displaying foreman [OK] - displaying httpd [OK] \ displaying dynflow-sidekiq@worker-1 [OK] \ displaying dynflow-sidekiq@worker-hosts-queue-1 [OK] | displaying foreman-proxy [OK] | displaying foreman-cockpit [OK] | All services are running [OK] -------------------------------------------------------------------------------- # satellite-maintain health check Running ForemanMaintain::Scenario::FilteredScenario ================================================================================ Check number of fact names in database: [OK] -------------------------------------------------------------------------------- Check whether all services are running: [OK] -------------------------------------------------------------------------------- Check whether all services are running using the ping call: [FAIL] Couldn't connect to the server: undefined method `to_sym' for nil:NilClass Couldn't connect to the server: undefined method `to_sym' for nil:NilClass / Try 5/5: checking status of hammer ping [FAIL] Server response check failed!