Bug 2064575
| Summary: | RHST - getattachment command fails when trying to download multiple attachments | ||
|---|---|---|---|
| Product: | Red Hat Enterprise Linux 8 | Reporter: | Pranita Ghole <pghole> |
| Component: | redhat-support-tool | Assignee: | Pranita Ghole <pghole> |
| Status: | MODIFIED --- | QA Contact: | Miroslav Hradílek <mhradile> |
| Severity: | unspecified | Docs Contact: | Jana Heves <jsvarova> |
| Priority: | urgent | ||
| Version: | 8.6 | CC: | bubrown, cww, jsvarova, mhradile, mkluson |
| Target Milestone: | rc | Keywords: | Triaged |
| Target Release: | --- | ||
| Hardware: | Unspecified | ||
| OS: | Unspecified | ||
| Whiteboard: | |||
| Fixed In Version: | redhat-support-tool-0.13.1-1.el8 | Doc Type: | Known Issue |
| Doc Text: |
.The `getattachment` command fails to download multiple attachments at once
The `redhat-support-tool` command offers the `getattachment` subcommand for downloading attachments. However, `getattachment` is currently only able to download a single attachment and fails to download multiple attachments.
As a workaround, you can download multiple attachments one by one by passing the case number and UUID for each attachment in the `getattachment` subcommand.
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Story Points: | --- |
| Clone Of: | Environment: | ||
| Last Closed: | Type: | Bug | |
| Regression: | --- | Mount Type: | --- |
| Documentation: | --- | CRM: | |
| Verified Versions: | Category: | --- | |
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |
| Cloudforms Team: | --- | Target Upstream Version: | |
| Embargoed: | |||
Description of problem: The getattachment command successfully downloads single attachment but fails when tries to download multiple attachments. Version-Release number of selected component (if applicable): redhat-support-tool-0.13.0.el8 How reproducible: Always Steps to Reproduce: 1. Hit the getattachment command with "-a" option Actual results: Fails with following log 2022-02-16 08:04:30,340 - redhat_support_tool.helpers.launchhelper - ERROR - Failed to get the download link of the attachment Traceback (most recent call last): File "/usr/lib/python3.6/site-packages/redhat_support_tool/helpers/launchhelper.py", line 106, in run return cls.non_interactive_action() File "/usr/lib/python3.6/site-packages/redhat_support_tool/plugins/get_attachment.py", line 249, in non_interactive_action self._downloadall() File "/usr/lib/python3.6/site-packages/redhat_support_tool/plugins/get_attachment.py", line 301, in _downloadall self.downloaduuid(attach.get_uuid(), fileName, attachmentLength) File "/usr/lib/python3.6/site-packages/redhat_support_tool/plugins/get_attachment.py", line 354, in downloaduuid link=link) File "/usr/lib/python3.6/site-packages/redhat_support_lib/infrastructure/brokers.py", line 594, in get raise Exception("Failed to get the download link of the attachment") Exception: Failed to get the download link of the attachment Expected results: Multiple attachments should get downloaded. Additional info: