.The `getattachment` command fails to download multiple attachments at once
The `redhat-support-tool` command offers the `getattachment` subcommand for downloading attachments. However, `getattachment` is currently only able to download a single attachment and fails to download multiple attachments.
As a workaround, you can download multiple attachments one by one by passing the case number and UUID for each attachment in the `getattachment` subcommand.
Description of problem:
The getattachment command successfully downloads single attachment but fails when tries to download multiple attachments.
Version-Release number of selected component (if applicable):
redhat-support-tool-0.13.0.el8
How reproducible:
Always
Steps to Reproduce:
1. Hit the getattachment command with "-a" option
Actual results:
Fails with following log
2022-02-16 08:04:30,340 - redhat_support_tool.helpers.launchhelper - ERROR - Failed to get the download link of the attachment
Traceback (most recent call last):
File "/usr/lib/python3.6/site-packages/redhat_support_tool/helpers/launchhelper.py", line 106, in run
return cls.non_interactive_action()
File "/usr/lib/python3.6/site-packages/redhat_support_tool/plugins/get_attachment.py", line 249, in non_interactive_action
self._downloadall()
File "/usr/lib/python3.6/site-packages/redhat_support_tool/plugins/get_attachment.py", line 301, in _downloadall
self.downloaduuid(attach.get_uuid(), fileName, attachmentLength)
File "/usr/lib/python3.6/site-packages/redhat_support_tool/plugins/get_attachment.py", line 354, in downloaduuid
link=link)
File "/usr/lib/python3.6/site-packages/redhat_support_lib/infrastructure/brokers.py", line 594, in get
raise Exception("Failed to get the download link of the attachment")
Exception: Failed to get the download link of the attachment
Expected results:
Multiple attachments should get downloaded.
Additional info:
Comment 17RHEL Program Management
2023-09-16 07:28:45 UTC
After evaluating this issue, there are no plans to address it further or fix it in an upcoming release. Therefore, it is being closed. If plans change such that this issue will be fixed in an upcoming release, then the bug can be reopened.
Description of problem: The getattachment command successfully downloads single attachment but fails when tries to download multiple attachments. Version-Release number of selected component (if applicable): redhat-support-tool-0.13.0.el8 How reproducible: Always Steps to Reproduce: 1. Hit the getattachment command with "-a" option Actual results: Fails with following log 2022-02-16 08:04:30,340 - redhat_support_tool.helpers.launchhelper - ERROR - Failed to get the download link of the attachment Traceback (most recent call last): File "/usr/lib/python3.6/site-packages/redhat_support_tool/helpers/launchhelper.py", line 106, in run return cls.non_interactive_action() File "/usr/lib/python3.6/site-packages/redhat_support_tool/plugins/get_attachment.py", line 249, in non_interactive_action self._downloadall() File "/usr/lib/python3.6/site-packages/redhat_support_tool/plugins/get_attachment.py", line 301, in _downloadall self.downloaduuid(attach.get_uuid(), fileName, attachmentLength) File "/usr/lib/python3.6/site-packages/redhat_support_tool/plugins/get_attachment.py", line 354, in downloaduuid link=link) File "/usr/lib/python3.6/site-packages/redhat_support_lib/infrastructure/brokers.py", line 594, in get raise Exception("Failed to get the download link of the attachment") Exception: Failed to get the download link of the attachment Expected results: Multiple attachments should get downloaded. Additional info: