Bug 2066892

Summary:	Duplicated hypervisors showing as virtual and physical respectively with identical UUIDs at cloud.redhat.com
Product:	Red Hat Satellite	Reporter:	Anthony Hogbin <ahogbin>
Component:	RH Cloud - Insights	Assignee:	Shimon Shtein <sshtein>
Status:	NEW ---	QA Contact:	Satellite QE Team <sat-qe-bz-list>
Severity:	medium	Docs Contact:
Priority:	medium
Version:	6.10.3	CC:	aruzicka, bcourt, rjerrido, starnold
Target Milestone:	Unspecified	Keywords:	Triaged
Target Release:	Unused	Flags:	bcourt: needinfo? (ahogbin) sshtein: needinfo? (ahogbin)
Hardware:	x86_64
OS:	Linux
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oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
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Comment 1 Steve Arnold 2022-03-23 09:03:12 UTC

We believe this is a result of the satellite server containing virt-who mappings for RHV servers.  The customer's account no longer has VDC subscriptions.  So we would expect subscription watch to count each RHV host and RHV guest as a separate subscription, and for there to be no nested servers in the server list in subscription watch.

We have tried deleting the inventory from console.redhat.com - however when satellite reports again, we still see the nested entries.

Satellite only has one entry for each RHV host - and there does not appear to be anyway of removing the virt-who mappings from the satelite inventory.

The customer has stopped all virt-who services on the RHV hosts.

Comment 2 Rich Jerrido 2022-03-23 10:53:24 UTC

Some useful data that would be helpful in troubleshooting:

• does the customer have the rh_cloud plugin enabled? (It is enabled by default on new installations of Satellite >= 6.9)
• can we get the output of the rh_cloud plugin available (either attached to this BZ or provided via a support case). That'll help identify if the 'data being sent is incorrect' or if 'the data is being interpreted incorrectly'.