Bug 2087240

Summary:	After upgrade to 0.13.0-0.el8_5 all downloads fail with "Unable to get attachment"
Product:	Red Hat Enterprise Linux 8	Reporter:	Dwight (Bud) Brown <bubrown>
Component:	redhat-support-tool	Assignee:	Pranita Ghole <pghole>
Status:	NEW ---	QA Contact:	Supportability QE <supportability-qe>
Severity:	urgent	Docs Contact:
Priority:	unspecified
Version:	8.5	CC:	pghole
Target Milestone:	rc
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Description Dwight (Bud) Brown 2022-05-17 16:22:58 UTC

Description of problem:
Running 0.11.3-2.el8 was working ok, upgraded to 0.13.0-0.el8_5 and all getattachment commands now fail:
Downloading sosreport-archslbkpms010-03199437-2022-04-18-jawequb.tar.xz ...     
Unable to get attachment

no traceback, just the failure.  You can download single one-at-a-time files, but I literally deal with 10s to 100s of cases a day and having to separate out uuid and then perform a one-at-a-time download by uuid is completely unacceptable.  It makes the whole process of support for me broken due to these inefficiencies.

This is a critical bug.




Version-Release number of selected component (if applicable):


How reproducible:
100%

Steps to Reproduce:
1. redhat-support-tool getattachment -c 03199437 -a
2.
3.

Actual results:
Downloading sosreport-archslbkpms010-03199437-2022-04-18-jawequb.tar.xz ...     
Unable to get attachment


Expected results:
$  redhat-support-tool getattachment -c 03199437 -a
Downloading sosreport-archslbkpms010-03199437-2022-04-18-jawequb.tar.xz ...     
100%
File downloaded ...

Additional info: