Bug 2181683

Summary: [abrt] libreport-plugin-bugzilla: module(): reporter-bugzilla:780:<module>:NameError: name 'ticket' is not defined
Product: [Fedora] Fedora Reporter: thatsfwright
Component: libreportAssignee: abrt <abrt-devel-list>
Status: CLOSED DUPLICATE QA Contact: Fedora Extras Quality Assurance <extras-qa>
Severity: unspecified Docs Contact:
Priority: unspecified    
Version: 38CC: abrt-devel-list, abrt-sig, kaj, mgrabovs, michal.toman, msrb
Target Milestone: ---   
Target Release: ---   
Hardware: x86_64   
OS: Unspecified   
URL: https://retrace.fedoraproject.org/faf/reports/bthash/f6c7e7dc038b8411c1eff011c8c452849b030de
Whiteboard: abrt_hash:c88e8312bd66d315432fe72c40a0a5bebf7aa680;VARIANT_ID=workstation;
Fixed In Version: Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2023-07-01 03:29:50 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
File: os_info
none
File: environ
none
File: mountinfo
none
File: open_fds
none
File: namespaces
none
File: backtrace
none
File: cpuinfo none

Description thatsfwright 2023-03-25 00:51:21 UTC 
Version-Release number of selected component:
libreport-plugin-bugzilla-2.17.8-1.fc38

Additional info:
reporter:       libreport-2.17.8
kernel:         6.2.8-300.fc38.x86_64
cmdline:        /usr/bin/python3 /usr/bin/reporter-bugzilla -b -F /etc/libreport/plugins/bugzilla_format_kernel.conf
cgroup:         0::/user.slice/user-1000.slice/user/app.slice/dbus-:1.2-org.freedesktop.problems.applet
uid:            1000
reason:         reporter-bugzilla:780:<module>:NameError: name 'ticket' is not defined
executable:     /usr/bin/reporter-bugzilla
type:           Python3
package:        libreport-plugin-bugzilla-2.17.8-1.fc38
runlevel:       N 5
exception_type: NameError
crash_function: module
interpreter:    python3-3.11.2-1.fc38.x86_64

Truncated backtrace:
#1 [/usr/bin/reporter-bugzilla:780] <module>
Comment 1 thatsfwright 2023-03-25 00:51:25 UTC 
Created attachment 1953497 [details]
File: os_info
Comment 2 thatsfwright 2023-03-25 00:51:26 UTC 
Created attachment 1953498 [details]
File: environ
Comment 3 thatsfwright 2023-03-25 00:51:28 UTC 
Created attachment 1953499 [details]
File: mountinfo
Comment 4 thatsfwright 2023-03-25 00:51:29 UTC 
Created attachment 1953500 [details]
File: open_fds
Comment 5 thatsfwright 2023-03-25 00:51:31 UTC 
Created attachment 1953501 [details]
File: namespaces
Comment 6 thatsfwright 2023-03-25 00:51:32 UTC 
Created attachment 1953502 [details]
File: backtrace
Comment 7 thatsfwright 2023-03-25 00:51:34 UTC 
Created attachment 1953503 [details]
File: cpuinfo
Comment 8 Rasmus Kaj 2023-04-20 06:27:45 UTC 
I think the same thing happened to me, when I tried to report another problem with the problem reporter.  The actual reporting to bugzilla failed and I got this log:

```
Adding extra ccs to bug report: ['kernel-maint']
Traceback (most recent call last):
  File "/usr/bin/reporter-bugzilla", line 783, in <module>
    bz_conn.bug_update(ticket, update_data)
                       ^^^^^^
NameError: name 'ticket' is not defined. Did you mean: 'ticket_no'?
(”report_Bugzilla” avslutade med 1)
```
Comment 9 Michal Srb 2023-07-01 03:29:50 UTC 

*** This bug has been marked as a duplicate of bug 2186050 ***