Bug 2186050

Summary: [abrt] libreport-plugin-bugzilla: module(): reporter-bugzilla:783:<module>:NameError: name 'ticket' is not defined
Product: [Fedora] Fedora Reporter: Danayer <danayerofficial>
Component: libreportAssignee: Michal Srb <msrb>
Status: CLOSED ERRATA QA Contact: Fedora Extras Quality Assurance <extras-qa>
Severity: unspecified Docs Contact:
Priority: unspecified    
Version: 38CC: abrt-devel-list, abrt-sig, danayerofficial, mgrabovs, michal.toman, msrb, thatsfwright
Target Milestone: ---   
Target Release: ---   
Hardware: x86_64   
OS: Unspecified   
URL: https://retrace.fedoraproject.org/faf/reports/bthash/01cf13f82b725fea1d2919a48bf2739429e8e9f
Whiteboard: abrt_hash:588787cc1aaa673fb01841f30c679e39e73c3dfd;VARIANT_ID=workstation;
Fixed In Version: libreport-2.17.11-1.fc39 libreport-2.17.11-1.fc38 libreport-2.17.11-1.fc37 Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2023-06-30 15:48:14 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Attachments:
Description Flags
File: os_info
none
File: environ
none
File: mountinfo
none
File: open_fds
none
File: namespaces
none
File: backtrace
none
File: cpuinfo none

Description Danayer 2023-04-12 01:02:47 UTC
Version-Release number of selected component:
libreport-plugin-bugzilla-2.17.9-1.fc38

Additional info:
reporter:       libreport-2.17.9
kernel:         6.2.9-300.fc38.x86_64
cmdline:        /usr/bin/python3 /usr/bin/reporter-bugzilla -b -F /etc/libreport/plugins/bugzilla_format_kernel.conf
cgroup:         0::/user.slice/user-1000.slice/user/app.slice/dbus-:1.2-org.freedesktop.problems.applet
uid:            1000
reason:         reporter-bugzilla:783:<module>:NameError: name 'ticket' is not defined
executable:     /usr/bin/reporter-bugzilla
type:           Python3
package:        libreport-plugin-bugzilla-2.17.9-1.fc38
runlevel:       N 5
exception_type: NameError
crash_function: module
interpreter:    python3-3.11.2-1.fc38.x86_64

Truncated backtrace:
#1 [/usr/bin/reporter-bugzilla:783] <module>

Comment 1 Danayer 2023-04-12 01:02:52 UTC
Created attachment 1957022 [details]
File: os_info

Comment 2 Danayer 2023-04-12 01:03:08 UTC
Created attachment 1957023 [details]
File: environ

Comment 3 Danayer 2023-04-12 01:03:10 UTC
Created attachment 1957024 [details]
File: mountinfo

Comment 4 Danayer 2023-04-12 01:03:12 UTC
Created attachment 1957025 [details]
File: open_fds

Comment 5 Danayer 2023-04-12 01:03:15 UTC
Created attachment 1957026 [details]
File: namespaces

Comment 6 Danayer 2023-04-12 01:03:18 UTC
Created attachment 1957027 [details]
File: backtrace

Comment 7 Danayer 2023-04-12 01:03:20 UTC
Created attachment 1957028 [details]
File: cpuinfo

Comment 8 migan9857 2023-04-20 09:47:43 UTC
os upgrade.
37 -> 38


reporter:       libreport-2.17.9
kernel:         6.2.11-300.fc38.x86_64
cmdline:        /usr/bin/python3 /usr/bin/reporter-bugzilla -b -F /etc/libreport/plugins/bugzilla_format_kernel.conf
cgroup:         0::/user.slice/user-1000.slice/user/app.slice/dbus-:1.2-org.freedesktop.problems.applet
uid:            1000
reason:         reporter-bugzilla:783:<module>:NameError: name 'ticket' is not defined
executable:     /usr/bin/reporter-bugzilla
type:           Python3
package:        libreport-plugin-bugzilla-2.17.9-1.fc38
runlevel:       N 5
exception_type: NameError
crash_function: module
interpreter:    python3-3.11.2-1.fc38.x86_64

Comment 9 Per Jonsson 2023-04-25 06:17:30 UTC
Tried to report an error


reporter:       libreport-2.17.9
kernel:         6.2.12-300.fc38.x86_64
cmdline:        /usr/bin/python3 /usr/bin/reporter-bugzilla -b -F /etc/libreport/plugins/bugzilla_format_kernel.conf
cgroup:         0::/user.slice/user-1000.slice/user/app.slice/dbus-:1.2-org.freedesktop.problems.applet
uid:            1000
reason:         reporter-bugzilla:783:<module>:NameError: name 'ticket' is not defined
executable:     /usr/bin/reporter-bugzilla
type:           Python3
package:        libreport-plugin-bugzilla-2.17.9-1.fc38
runlevel:       N 5
exception_type: NameError
crash_function: module
interpreter:    python3-3.11.3-1.fc38.x86_64
comment:        Tried to report an error

Comment 10 Laurent Boualit 2023-05-02 07:48:12 UTC
I was automatically submitting a problem with ABRT


reporter:       libreport-2.17.9
kernel:         6.2.13-300.fc38.x86_64
cmdline:        /usr/bin/python3 /usr/bin/reporter-bugzilla -b -F /etc/libreport/plugins/bugzilla_format_kernel.conf
cgroup:         0::/user.slice/user-1000.slice/user/app.slice/dbus-:1.2-org.freedesktop.problems.applet
uid:            1000
reason:         reporter-bugzilla:783:<module>:NameError: name 'ticket' is not defined
executable:     /usr/bin/reporter-bugzilla
type:           Python3
package:        libreport-plugin-bugzilla-2.17.9-1.fc38
runlevel:       N 5
exception_type: NameError
crash_function: module
interpreter:    python3-3.11.3-1.fc38.x86_64
comment:        I was automatically submitting a problem with ABRT

Comment 11 Tim Bingham 2023-05-11 20:25:39 UTC
I was reporting a problem using abrt/"Problem Reporting" ans libreport crashed.


reporter:       libreport-2.17.9
kernel:         6.2.14-300.fc38.x86_64
cmdline:        /usr/bin/python3 /usr/bin/reporter-bugzilla -b -F /etc/libreport/plugins/bugzilla_format_kernel.conf
cgroup:         0::/user.slice/user-1000.slice/user/app.slice/app-org.freedesktop.GnomeAbrt-699cc042f2414aefa8f5eb5593d06e19.scope
uid:            1000
reason:         reporter-bugzilla:783:<module>:NameError: name 'ticket' is not defined
executable:     /usr/bin/reporter-bugzilla
type:           Python3
package:        libreport-plugin-bugzilla-2.17.9-1.fc38
runlevel:       N 5
exception_type: NameError
crash_function: module
interpreter:    python3-3.11.3-1.fc38.x86_64
comment:        I was reporting a problem using abrt/"Problem Reporting" ans libreport crashed.

Comment 12 Marco Grigull 2023-05-26 03:02:48 UTC
I was reporting another issue and encountered this error.
I repeated the action only to find that https://bugzilla.redhat.com/show_bug.cgi?id=2210158 had actually been filed and the subsequent filing ended up updating this ticket.

I was using a freshely created api key to complete that action.


reporter:       libreport-2.17.10
kernel:         6.2.15-300.fc38.x86_64
cmdline:        /usr/bin/python3 /usr/bin/reporter-bugzilla -b -F /etc/libreport/plugins/bugzilla_format_kernel.conf
cgroup:         0::/user.slice/user-4204496.slice/user/app.slice/dbus-:1.2-org.freedesktop.problems.applet
uid:            4204496
reason:         reporter-bugzilla:783:<module>:NameError: name 'ticket' is not defined
executable:     /usr/bin/reporter-bugzilla
type:           Python3
package:        libreport-plugin-bugzilla-2.17.10-1.fc38
runlevel:       N 5
exception_type: NameError
crash_function: module
interpreter:    python3-3.11.3-1.fc38.x86_64

Comment 13 Fedora Update System 2023-06-30 12:28:01 UTC
FEDORA-2023-34e6e8a673 has been submitted as an update to Fedora 39. https://bodhi.fedoraproject.org/updates/FEDORA-2023-34e6e8a673

Comment 14 Fedora Update System 2023-06-30 12:29:59 UTC
FEDORA-2023-3bcdc499f3 has been submitted as an update to Fedora 38. https://bodhi.fedoraproject.org/updates/FEDORA-2023-3bcdc499f3

Comment 15 Fedora Update System 2023-06-30 12:31:02 UTC
FEDORA-2023-3466dd0d4e has been submitted as an update to Fedora 37. https://bodhi.fedoraproject.org/updates/FEDORA-2023-3466dd0d4e

Comment 16 Fedora Update System 2023-06-30 15:48:14 UTC
FEDORA-2023-34e6e8a673 has been pushed to the Fedora 39 stable repository.
If problem still persists, please make note of it in this bug report.

Comment 17 Fedora Update System 2023-07-01 01:33:10 UTC
FEDORA-2023-3466dd0d4e has been pushed to the Fedora 37 testing repository.
Soon you'll be able to install the update with the following command:
`sudo dnf upgrade --enablerepo=updates-testing --refresh --advisory=FEDORA-2023-3466dd0d4e`
You can provide feedback for this update here: https://bodhi.fedoraproject.org/updates/FEDORA-2023-3466dd0d4e

See also https://fedoraproject.org/wiki/QA:Updates_Testing for more information on how to test updates.

Comment 18 Fedora Update System 2023-07-01 01:48:27 UTC
FEDORA-2023-3bcdc499f3 has been pushed to the Fedora 38 testing repository.
Soon you'll be able to install the update with the following command:
`sudo dnf upgrade --enablerepo=updates-testing --refresh --advisory=FEDORA-2023-3bcdc499f3`
You can provide feedback for this update here: https://bodhi.fedoraproject.org/updates/FEDORA-2023-3bcdc499f3

See also https://fedoraproject.org/wiki/QA:Updates_Testing for more information on how to test updates.

Comment 19 Michal Srb 2023-07-01 03:29:50 UTC
*** Bug 2181683 has been marked as a duplicate of this bug. ***

Comment 20 Fedora Update System 2023-07-02 01:05:13 UTC
FEDORA-2023-3bcdc499f3 has been pushed to the Fedora 38 stable repository.
If problem still persists, please make note of it in this bug report.

Comment 21 Fedora Update System 2023-07-06 01:54:21 UTC
FEDORA-2023-3466dd0d4e has been pushed to the Fedora 37 stable repository.
If problem still persists, please make note of it in this bug report.