Bug 2189868
| Summary: | Ricoh printer stopped working after updating to 38 | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Product: | [Fedora] Fedora | Reporter: | Tarek Gamil <tmgas> | ||||||||||
| Component: | cups | Assignee: | Zdenek Dohnal <zdohnal> | ||||||||||
| Status: | CLOSED INSUFFICIENT_DATA | QA Contact: | Fedora Extras Quality Assurance <extras-qa> | ||||||||||
| Severity: | urgent | Docs Contact: | |||||||||||
| Priority: | unspecified | ||||||||||||
| Version: | 38 | CC: | twaugh, zdohnal | ||||||||||
| Target Milestone: | --- | ||||||||||||
| Target Release: | --- | ||||||||||||
| Hardware: | x86_64 | ||||||||||||
| OS: | Linux | ||||||||||||
| Whiteboard: | |||||||||||||
| Fixed In Version: | Doc Type: | If docs needed, set a value | |||||||||||
| Doc Text: | Story Points: | --- | |||||||||||
| Clone Of: | Environment: | ||||||||||||
| Last Closed: | 2023-06-12 07:35:25 UTC | Type: | --- | ||||||||||
| Regression: | --- | Mount Type: | --- | ||||||||||
| Documentation: | --- | CRM: | |||||||||||
| Verified Versions: | Category: | --- | |||||||||||
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |||||||||||
| Cloudforms Team: | --- | Target Upstream Version: | |||||||||||
| Embargoed: | |||||||||||||
| Attachments: |
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Description
Tarek Gamil
2023-04-26 09:15:07 UTC
Hi, first check whether your usage is not affected by change https://fedoraproject.org/wiki/Releases/38/ChangeSet#IPP-USB_as_a_weak_dependency_of_CUPS_and_sane-airscan - if it is, please read the Change page about how to proceed. If it is not, it would be great if you followed the steps from here https://docs.fedoraproject.org/en-US/quick-docs/how-to-debug-printing-problems/#_my_printer_doesnt_print_correctly_or_at_all_but_i_can_see_the_printer_in_print_dialog Thank you in advance! I missed to inform that the Ricoh printer is connected via the network. It is working fine for other users and for me also if I switch to OS from fedora to Ubuntu or WIn11. I have tried to use other network, as we have 6 printers already connected to the network. All of them have the same symptom Xerox color, Xerox B&W. I have tried the page that you mentioned above. But i could not make to work as the step to issue the required report is not clear. It is very annoying as all were working fine using fedora 37. Moreover, the update is exposed me to other issues with Oracle VirtaulBox 7 as it stopped to start the VM completely due to some kernel error. Also, another minor issue in genome mahjongg as the it start with the mouse stopped at the top tile and does not move further. Therefore, I am sinuously considering downgrading to fedora 37 despite the trouble and lost time setting up that I will have to face. After several trails and fresh installation of fedora 38 I added a URI socket://192.168.0.xx printer and generic PCL driver. This workaround has worked and the Ricoh printer is now producing papers. However, the dnssd: connection with the recommended Ricoh driver is not working at all and the printer history show a cancelling massage for the print job. (In reply to Tarek Gamil from comment #2) > I have tried the page that you mentioned above. But i could not make to work > as the step to issue the required report is not clear. Do you mean the first or the second page? Since the printer is connected to network, the first link is irrelevant (I wasn't able to tell at first because you hadn't said the printer connection) and you should check the latter link - if there is something unclear there, do let me know. Either way I will need the data mentioned in the second link to look further. "attach cups_job_log for the problematic job, cups_whole_log or journal_log if you caught whole cupsd log during the problematic event to bug report as an attachment." I send the files mentioned above to zdohnal as I could not find any link to attach the files to the comment.
attach the file you wanted to print:
Test Page
tell what application you printed from
Printer setup configuration
mention your printer model
Ricoh 3554 on Network address 192.168.0.xx
attach files with output of
NA
$ lsusb -v
Bus 001 Device 007: ID 0bc2:ab30 Seagate RSS LLC BUP BL
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.10
bDeviceClass 0
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x0bc2 Seagate RSS LLC
idProduct 0xab30
bcdDevice 1.08
iManufacturer 1 Seagate
iProduct 2 BUP BL
iSerial 3 NA9S2YBH
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 0x0055
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0x80
(Bus Powered)
MaxPower 500mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 8 Mass Storage
bInterfaceSubClass 6 SCSI
bInterfaceProtocol 80 Bulk-Only
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 1
bNumEndpoints 4
bInterfaceClass 8 Mass Storage
bInterfaceSubClass 6 SCSI
bInterfaceProtocol 98
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x01 EP 1 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Command pipe (0x01)
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x82 EP 2 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Status pipe (0x02)
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x83 EP 3 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Data-in pipe (0x03)
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x04 EP 4 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Data-out pipe (0x04)
Bus 001 Device 008: ID 046d:0a29 Logitech, Inc. H600 [Wireless Headset]
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 0
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x046d Logitech, Inc.
idProduct 0x0a29 H600 [Wireless Headset]
bcdDevice 76.57
iManufacturer 1 Logitech
iProduct 2 Logitech Wireless Headset
iSerial 3 4473D6358E07
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 0x00da
bNumInterfaces 4
bConfigurationValue 1
iConfiguration 0
bmAttributes 0x80
(Bus Powered)
MaxPower 144mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 0
bInterfaceClass 1 Audio
bInterfaceSubClass 1 Control Device
bInterfaceProtocol 0
iInterface 0
AudioControl Interface Descriptor:
bLength 10
bDescriptorType 36
bDescriptorSubtype 1 (HEADER)
bcdADC 1.00
wTotalLength 0x0047
bInCollection 2
baInterfaceNr(0) 1
baInterfaceNr(1) 2
AudioControl Interface Descriptor:
bLength 12
bDescriptorType 36
bDescriptorSubtype 2 (INPUT_TERMINAL)
bTerminalID 1
wTerminalType 0x0101 USB Streaming
bAssocTerminal 0
bNrChannels 2
wChannelConfig 0x0003
Left Front (L)
Right Front (R)
iChannelNames 0
iTerminal 0
AudioControl Interface Descriptor:
bLength 10
bDescriptorType 36
bDescriptorSubtype 6 (FEATURE_UNIT)
bUnitID 2
bSourceID 1
bControlSize 1
bmaControls(0) 0x03
Mute Control
Volume Control
bmaControls(1) 0x00
bmaControls(2) 0x00
iFeature 0
AudioControl Interface Descriptor:
bLength 9
bDescriptorType 36
bDescriptorSubtype 3 (OUTPUT_TERMINAL)
bTerminalID 3
wTerminalType 0x0301 Speaker
bAssocTerminal 0
bSourceID 2
iTerminal 0
AudioControl Interface Descriptor:
bLength 12
bDescriptorType 36
bDescriptorSubtype 2 (INPUT_TERMINAL)
bTerminalID 4
wTerminalType 0x0201 Microphone
bAssocTerminal 0
bNrChannels 1
wChannelConfig 0x0001
Left Front (L)
iChannelNames 0
iTerminal 0
AudioControl Interface Descriptor:
bLength 9
bDescriptorType 36
bDescriptorSubtype 6 (FEATURE_UNIT)
bUnitID 5
bSourceID 4
bControlSize 1
bmaControls(0) 0x02
Volume Control
bmaControls(1) 0x00
iFeature 0
AudioControl Interface Descriptor:
bLength 9
bDescriptorType 36
bDescriptorSubtype 3 (OUTPUT_TERMINAL)
bTerminalID 6
wTerminalType 0x0101 USB Streaming
bAssocTerminal 0
bSourceID 5
iTerminal 0
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 1
bAlternateSetting 0
bNumEndpoints 0
bInterfaceClass 1 Audio
bInterfaceSubClass 2 Streaming
bInterfaceProtocol 0
iInterface 0
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 1
bAlternateSetting 1
bNumEndpoints 1
bInterfaceClass 1 Audio
bInterfaceSubClass 2 Streaming
bInterfaceProtocol 0
iInterface 0
AudioStreaming Interface Descriptor:
bLength 7
bDescriptorType 36
bDescriptorSubtype 1 (AS_GENERAL)
bTerminalLink 6
bDelay 0 frames
wFormatTag 0x0001 PCM
AudioStreaming Interface Descriptor:
bLength 11
bDescriptorType 36
bDescriptorSubtype 2 (FORMAT_TYPE)
bFormatType 1 (FORMAT_TYPE_I)
bNrChannels 1
bSubframeSize 2
bBitResolution 16
bSamFreqType 1 Discrete
tSamFreq[ 0] 48000
AudioStreaming Endpoint Descriptor:
bLength 7
bDescriptorType 37
bDescriptorSubtype 1 (EP_GENERAL)
bmAttributes 0x00
bLockDelayUnits 2 Decoded PCM samples
wLockDelay 0x0000
Endpoint Descriptor:
bLength 9
bDescriptorType 5
bEndpointAddress 0x83 EP 3 IN
bmAttributes 1
Transfer Type Isochronous
Synch Type None
Usage Type Data
wMaxPacketSize 0x0060 1x 96 bytes
bInterval 1
bRefresh 0
bSynchAddress 0
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 2
bAlternateSetting 0
bNumEndpoints 0
bInterfaceClass 1 Audio
bInterfaceSubClass 2 Streaming
bInterfaceProtocol 0
iInterface 0
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 2
bAlternateSetting 1
bNumEndpoints 1
bInterfaceClass 1 Audio
bInterfaceSubClass 2 Streaming
bInterfaceProtocol 0
iInterface 0
AudioStreaming Interface Descriptor:
bLength 7
bDescriptorType 36
bDescriptorSubtype 1 (AS_GENERAL)
bTerminalLink 1
bDelay 0 frames
wFormatTag 0x0001 PCM
AudioStreaming Interface Descriptor:
bLength 11
bDescriptorType 36
bDescriptorSubtype 2 (FORMAT_TYPE)
bFormatType 1 (FORMAT_TYPE_I)
bNrChannels 2
bSubframeSize 2
bBitResolution 16
bSamFreqType 1 Discrete
tSamFreq[ 0] 48000
AudioStreaming Endpoint Descriptor:
bLength 7
bDescriptorType 37
bDescriptorSubtype 1 (EP_GENERAL)
bmAttributes 0x81
Sampling Frequency
MaxPacketsOnly
bLockDelayUnits 2 Decoded PCM samples
wLockDelay 0x0000
Endpoint Descriptor:
bLength 9
bDescriptorType 5
bEndpointAddress 0x03 EP 3 OUT
bmAttributes 1
Transfer Type Isochronous
Synch Type None
Usage Type Data
wMaxPacketSize 0x00c0 1x 192 bytes
bInterval 1
bRefresh 0
bSynchAddress 0
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 3
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 3 Human Interface Device
bInterfaceSubClass 0
bInterfaceProtocol 0
iInterface 0
HID Device Descriptor:
bLength 9
bDescriptorType 33
bcdHID 1.11
bCountryCode 0 Not supported
bNumDescriptors 1
bDescriptorType 34 Report
wDescriptorLength 136
Report Descriptors:
** UNAVAILABLE **
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0010 1x 16 bytes
bInterval 1
Bus 001 Device 006: ID 0bda:5409 Realtek Semiconductor Corp. 4-Port USB 2.0 Hub
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.10
bDeviceClass 9 Hub
bDeviceSubClass 0
bDeviceProtocol 2 TT per port
bMaxPacketSize0 64
idVendor 0x0bda Realtek Semiconductor Corp.
idProduct 0x5409
bcdDevice 1.41
iManufacturer 1 Generic
iProduct 2 4-Port USB 2.0 Hub
iSerial 0
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 0x0029
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 0mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0
bInterfaceProtocol 1 Single TT
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0001 1x 1 bytes
bInterval 12
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 1
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0
bInterfaceProtocol 2 TT per port
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0001 1x 1 bytes
bInterval 12
Bus 001 Device 005: ID 046d:c534 Logitech, Inc. Unifying Receiver
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 0
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 8
idVendor 0x046d Logitech, Inc.
idProduct 0xc534 Unifying Receiver
bcdDevice 29.00
iManufacturer 1 Logitech
iProduct 2 USB Receiver
iSerial 0
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 0x003b
bNumInterfaces 2
bConfigurationValue 1
iConfiguration 4
bmAttributes 0xa0
(Bus Powered)
Remote Wakeup
MaxPower 98mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 3 Human Interface Device
bInterfaceSubClass 1 Boot Interface Subclass
bInterfaceProtocol 1 Keyboard
iInterface 0
HID Device Descriptor:
bLength 9
bDescriptorType 33
bcdHID 1.11
bCountryCode 0 Not supported
bNumDescriptors 1
bDescriptorType 34 Report
wDescriptorLength 59
Report Descriptors:
** UNAVAILABLE **
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0008 1x 8 bytes
bInterval 8
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 1
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 3 Human Interface Device
bInterfaceSubClass 1 Boot Interface Subclass
bInterfaceProtocol 2 Mouse
iInterface 0
HID Device Descriptor:
bLength 9
bDescriptorType 33
bcdHID 1.11
bCountryCode 0 Not supported
bNumDescriptors 1
bDescriptorType 34 Report
wDescriptorLength 177
Report Descriptors:
** UNAVAILABLE **
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x82 EP 2 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0014 1x 20 bytes
bInterval 2
Bus 001 Device 004: ID 0411:01f9 BUFFALO INC. (formerly MelCo., Inc.) HD-PZU3
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.10
bDeviceClass 0
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x0411 BUFFALO INC. (formerly MelCo., Inc.)
idProduct 0x01f9
bcdDevice 0.01
iManufacturer 1 BUFFALO
iProduct 2 HD-PZU3
iSerial 3 011300007C89
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 0x0020
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0x80
(Bus Powered)
MaxPower 400mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 8 Mass Storage
bInterfaceSubClass 6 SCSI
bInterfaceProtocol 80 Bulk-Only
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 20
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 20
Bus 001 Device 003: ID 0e8d:1887 MediaTek Inc. Slim Portable DVD Writer
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 0
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x0e8d MediaTek Inc.
idProduct 0x1887 Slim Portable DVD Writer
bcdDevice 0.00
iManufacturer 1 Hitachi-LG Data Storage Inc
iProduct 2 Portable Super Multi Drive
iSerial 3 KZBH5RB4649
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 0x0020
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 4
bmAttributes 0xa0
(Bus Powered)
Remote Wakeup
MaxPower 500mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 8 Mass Storage
bInterfaceSubClass 2 SFF-8020i, MMC-2 (ATAPI)
bInterfaceProtocol 80
iInterface 5
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 0
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 9 Hub
bDeviceSubClass 0
bDeviceProtocol 1 Single TT
bMaxPacketSize0 64
idVendor 0x8087 Intel Corp.
idProduct 0x0024 Integrated Rate Matching Hub
bcdDevice 0.00
iManufacturer 0
iProduct 0
iSerial 0
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 0x0019
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 0mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0
bInterfaceProtocol 0 Full speed (or root) hub
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0002 1x 2 bytes
bInterval 12
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 9 Hub
bDeviceSubClass 0
bDeviceProtocol 0 Full speed (or root) hub
bMaxPacketSize0 64
idVendor 0x1d6b Linux Foundation
idProduct 0x0002 2.0 root hub
bcdDevice 6.02
iManufacturer 3 Linux 6.2.15-300.fc38.x86_64 ehci_hcd
iProduct 2 EHCI Host Controller
iSerial 1 0000:00:1d.0
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 0x0019
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 0mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0
bInterfaceProtocol 0 Full speed (or root) hub
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0004 1x 4 bytes
bInterval 12
Bus 002 Device 003: ID 0411:01f9 BUFFALO INC. (formerly MelCo., Inc.) HD-PZU3
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.10
bDeviceClass 0
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x0411 BUFFALO INC. (formerly MelCo., Inc.)
idProduct 0x01f9
bcdDevice 0.01
iManufacturer 1 BUFFALO
iProduct 2 HD-PZU3
iSerial 3 011300007F7F
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 0x0020
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0x80
(Bus Powered)
MaxPower 400mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 8 Mass Storage
bInterfaceSubClass 6 SCSI
bInterfaceProtocol 80 Bulk-Only
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 20
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 2
Transfer Type Bulk
Synch Type None
Usage Type Data
wMaxPacketSize 0x0200 1x 512 bytes
bInterval 20
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 9 Hub
bDeviceSubClass 0
bDeviceProtocol 1 Single TT
bMaxPacketSize0 64
idVendor 0x8087 Intel Corp.
idProduct 0x0024 Integrated Rate Matching Hub
bcdDevice 0.00
iManufacturer 0
iProduct 0
iSerial 0
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 0x0019
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 0mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0
bInterfaceProtocol 0 Full speed (or root) hub
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0001 1x 1 bytes
bInterval 12
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 9 Hub
bDeviceSubClass 0
bDeviceProtocol 0 Full speed (or root) hub
bMaxPacketSize0 64
idVendor 0x1d6b Linux Foundation
idProduct 0x0002 2.0 root hub
bcdDevice 6.02
iManufacturer 3 Linux 6.2.15-300.fc38.x86_64 ehci_hcd
iProduct 2 EHCI Host Controller
iSerial 1 0000:00:1a.0
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 0x0019
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 0mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 9 Hub
bInterfaceSubClass 0
bInterfaceProtocol 0 Full speed (or root) hub
iInterface 0
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0004 1x 4 bytes
bInterval 12
(In reply to Tarek Gamil from comment #5) > "attach cups_job_log for the problematic job, cups_whole_log or journal_log > if you caught whole cupsd log during the problematic event to bug report as > an attachment." I send the files mentioned above to zdohnal as I > could not find any link to attach the files to the comment. There is an attachment box before comments in bugzilla. You don't need to put 'lsusb -v' if your device is not connected by USB, the steps mention it. I've checked the files - they don't have cups debug logging enabled - please follow the steps in the link https://docs.fedoraproject.org/en-US/quick-docs/how-to-debug-printing-problems/#_my_printer_doesnt_print_correctly_or_at_all_but_i_can_see_the_printer_in_print_dialog (blue text is link to the additional steps, f.e. how to enable debug logging) and attach the files to the attachment box above. Created attachment 1965846 [details]
cups_whole_log
Created attachment 1965847 [details]
journal_whole_log
Please check the comment #8 and follow the steps from the link. The newly attached files looks similar to the ones which you sent over email, so they don't have any debug logging. Created attachment 1966145 [details]
cups_whole_log02
Created attachment 1966147 [details]
journal_whole_log02
Thank you for the logs! They don't report any obvious error, so probably there's going to be a problem in file which is created by the filter chain and is sent to the printer. Please attach file /etc/cups/ppd/RICOH-MP-3554-2.ppd as attachment to the bugzilla ticket. I've looked into printer's manuals as well - http://support.ricoh.com/bb_v1oi/pub_e/oi_view/0001053/0001053552/view/booklist/int/index_book.htm . It has IPP and AirPrint support, so once you enable IPP, you can use the queue which gets created automatically once you open a print dialog. Dear Sirs, As I am experimenting with fedora on my job desktop, I found that I am losing job time to make fedora work for me. I found that now I am working for fedora in which I cannot afford. Therefore, I formatted fedora HDD and return back to much more reliable OS. Thanks for your effort. |