Bug 2196261

Summary:	HP Deskjet Printer stopped working after upgrade to F38
Product:	[Fedora] Fedora	Reporter:	John Tam <john.tam.71>
Component:	hplip	Assignee:	Zdenek Dohnal <zdohnal>
Status:	CLOSED INSUFFICIENT_DATA	QA Contact:	Fedora Extras Quality Assurance <extras-qa>
Severity:	high	Docs Contact:
Priority:	unspecified
Version:	38	CC:	jridky, tkorbar, twaugh, zdohnal
Target Milestone:	---	Keywords:	Desktop, Regression, Upgrades
Target Release:	---	Flags:	zdohnal: needinfo? (john.tam.71)
Hardware:	x86_64
OS:	Linux
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Fixed In Version:		Doc Type:	If docs needed, set a value
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2023-07-14 10:42:29 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description John Tam 2023-05-08 13:35:02 UTC

After upgrading to F38, my HP Deskjet 2540 has stopped working. It is not a mechanical problem because I can connect it to a different computer, a Mac, and it still prints normally, as it did in F37. I connect to the printer using its USB cable.

In the Print Queue dialog, it shows this error: "Processing - not connected?"

In the Printer Properties dialog, under Printer State, it says:
"Processing - cfFilterChain: ghostscript (PID 24792) exited with no errors."

I have uninstalled and reinstalled both cups and hplip using dnf. I have also deleted and readded the printer using the recommended HP drivers.

Reproducible: Always

Steps to Reproduce:
1.Print any document.
2.
3.
Actual Results:  
The printer does nothing, all jobs get stuck in the print queue with the above mentioned errors.

Expected Results:  
The printer should have printed the document.

Standard, up to date F38 with Cinnamon desktop. However I have tried under KDE and the problem persists.

Comment 1 Zdenek Dohnal 2023-05-15 08:08:58 UTC

Hi John,

thank you for reporting the issue!

IMO your printer supports driverless printing via USB, so it is affected by the change https://fedoraproject.org/wiki/Changes/IPPUSBasPrintScanDependency - please look into the page how to proceed.

If you experience further problems, do let me know.

Comment 2 Zdenek Dohnal 2023-07-14 10:42:29 UTC

No response for 2 months, closing.