Bug 2213910

Summary:	neutron randomly stops working with "error: Hash Ring returned empty when hashing"
Product:	Red Hat OpenStack	Reporter:	David Hill <dhill>
Component:	openstack-neutron	Assignee:	Lucas Alvares Gomes <lmartins>
Status:	CLOSED MIGRATED	QA Contact:	Eran Kuris <ekuris>
Severity:	medium	Docs Contact:
Priority:	high
Version:	16.2 (Train)	CC:	bcafarel, chrisw, egarciar, ekuris, froyo, ihrachys, ldenny, lmartins, ltamagno, njohnston, pgrist, rhos-maint, rvaradar, scohen
Target Milestone:	---	Keywords:	Triaged
Target Release:	---	Flags:	dhill: needinfo- dhill: needinfo-
Hardware:	x86_64
OS:	Linux
Whiteboard:
Fixed In Version:		Doc Type:	If docs needed, set a value
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2025-01-10 10:27:11 UTC	Type:	Bug
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description David Hill 2023-06-09 20:55:17 UTC

Description of problem:
Since updating to 16.2.5, neutron randomly stops working with "error: Hash Ring returned empty when hashing".

We find nothing in the logs explaining why ovn/ovs or neutron is breaking like that so far.

controller00:
2023-06-09 14:19:19.747 27 ERROR networking_ovn.ovsdb.ovsdb_monitor [-] HashRing is empty, error: Hash Ring returned empty when hashing "b'7baee1cb-75c4-4275-8ba6-ee6f33b015d6'". This should never happen in a normal situation, please check the status of your cluster: networking_ovn.common.exceptions.HashRingIsEmpty: Hash Ring returned empty when hashing "b'7baee1cb-75c4-4275-8ba6-ee6f33b015d6'". This should never happen in a normal situation, please check the status of your cluster

controller01:
2023-06-09 14:19:19.732 33 INFO neutron.wsgi [req-cc773860-ef35-4a22-805a-c3b7f350173a ca0aa87bb5d247ae8a122230c4883414 364f0ba173634eebb7108a575d1d8a9e - default default] 10.100.151.7,10.100.151.5 "GET /v2.0/ports?device_id=a958085e-a114
-4e51-b52c-e395d11641a7 HTTP/1.1" status: 200 len: 186 time: 0.0281248
2023-06-09 14:19:19.746 26 ERROR networking_ovn.ovsdb.ovsdb_monitor [-] HashRing is empty, error: Hash Ring returned empty when hashing "b'7baee1cb-75c4-4275-8ba6-ee6f33b015d6'". This should never happen in a normal situation, please check the status of your cluster: networking_ovn.common.exceptions.HashRingIsEmpty: Hash Ring returned empty when hashing "b'7baee1cb-75c4-4275-8ba6-ee6f33b015d6'". This should never happen in a normal situation, please check the status of your cluster

Version-Release number of selected component (if applicable):

How reproducible:
Random, 2 environments

Steps to Reproduce:
1. Random
2.
3.

Actual results:
Neutron stops creating ports

Expected results:
Neutron should not stop doing what's it's doing

Additional info:
2 environments so far were impacted by this issue, we rebooted the hosts and service came back.

Comment 20 Ihar Hrachyshka 2023-06-15 16:03:19 UTC

This bz will be used to track Lucas work on neutron server resilience where it comes to cleaning up hash ring entries. The rest - e.g. guarding against invalid agent_down_time value - should be tracked elsewhere. Please create a bz for this.

Comment 27 Red Hat Bugzilla 2025-05-11 04:25:06 UTC

The needinfo request[s] on this closed bug have been removed as they have been unresolved for 120 days