Bug 2225572
| Summary: | [GSS] NooBaa Backing Store is stuck in "Connecting" phase due to "account not found" error | ||
|---|---|---|---|
| Product: | [Red Hat Storage] Red Hat OpenShift Data Foundation | Reporter: | Karun Josy <kjosy> |
| Component: | Multi-Cloud Object Gateway | Assignee: | Nimrod Becker <nbecker> |
| Status: | NEW --- | QA Contact: | krishnaram Karthick <kramdoss> |
| Severity: | urgent | Docs Contact: | |
| Priority: | unspecified | ||
| Version: | 4.10 | CC: | assingh, dzaken, odf-bz-bot |
| Target Milestone: | --- | ||
| Target Release: | --- | ||
| Hardware: | Unspecified | ||
| OS: | Unspecified | ||
| Whiteboard: | |||
| Fixed In Version: | Doc Type: | If docs needed, set a value | |
| Doc Text: | Story Points: | --- | |
| Clone Of: | Environment: | ||
| Last Closed: | Type: | Bug | |
| Regression: | --- | Mount Type: | --- |
| Documentation: | --- | CRM: | |
| Verified Versions: | Category: | --- | |
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |
| Cloudforms Team: | --- | Target Upstream Version: | |
| Embargoed: | |||
# Description of problem (please be detailed as possible and provide log snippets): NooBaa Backing Store is stuck in the "Connecting" phase due to "account not found" error ================== 2023-07-24T11:53:32.941306679Z time="2023-07-24T11:53:32Z" level=info msg="ReconcileObject: Done - updated Secret noobaa-admin " sys=openshift-storage/noobaa 2023-07-24T11:53:32.943710293Z time="2023-07-24T11:53:32Z" level=info msg="ReconcileObject: Done - updated Secret noobaa-operator " sys=openshift-storage/noobaa 2023-07-24T11:53:32.943739681Z time="2023-07-24T11:53:32Z" level=info msg="✈️ RPC: account.read_account() Request: {Email:admin}" 2023-07-24T11:53:32.944687937Z time="2023-07-24T11:53:32Z" level=error msg="⚠️ RPC: account.read_account() Response Error: Code=UNAUTHORIZED Message=account not found 6284affe4ffa0d0029c8ff4c" 2023-07-24T11:53:32.944717120Z time="2023-07-24T11:53:32Z" level=error msg="ReconcileObject: Error Secret cannot read admin account info, error: account not found 6284affe4ffa0d0029c8ff4c" sys=openshift-storage/noobaa 2023-07-24T11:53:32.944717120Z time="2023-07-24T11:53:32Z" level=info msg="SetPhase: temporary error during phase \"Configuring\"" sys=openshift-storage/noobaa 2023-07-24T11:53:32.944754994Z time="2023-07-24T11:53:32Z" level=warning msg="⏳ Temporary Error: cannot read admin account info, error: account not found 6284affe4ffa0d0029c8ff4c" sys=openshift-storage/noobaa 2023-07-24T11:53:32.952230295Z time="2023-07-24T11:53:32Z" level=info msg="UpdateStatus: Done generation 12" sys=openshift-storage/noobaa ================== # Version of all relevant components (if applicable): ODF 4.10 # Does this issue impact your ability to continue to work with the product Yes, quay is unable to be used, production is down # Is there any workaround available to the best of your knowledge? No