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Bug 2227012

Summary: rhc fails to retrieve the system profile
Product: Red Hat Enterprise Linux 9 Reporter: Alba Hita <ahitacat>
Component: rhcAssignee: Alba Hita <ahitacat>
Status: CLOSED ERRATA QA Contact: CSI Client Tools Bugs <csi-client-tools-bugs>
Severity: unspecified Docs Contact:
Priority: unspecified    
Version: 9.3CC: arpandey, cmarinea, qianzhan, zpetrace
Target Milestone: rcKeywords: Triaged
Target Release: ---Flags: pm-rhel: mirror+
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: rhc-0.2.4-1.el9 Doc Type: If docs needed, set a value
Doc Text:
Story Points: ---
Clone Of:
: 2227019 (view as bug list) Environment:
Last Closed: 2023-11-07 08:36:45 UTC Type: Bug
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 2227019    

Description Alba Hita 2023-07-27 12:53:03 UTC
Description of problem:
When rhc cannot retrieve the profile it will debug this failure, but the execution will fail without any error.

rhc should not end with a 1 status if it is connected to rhsm and insights.



Version-Release number of selected component (if applicable):
rhc-0.2.2-1.el9

How reproducible:
Always


Actual results:
>>> rhc connect
Connecting localhost.localdomain to Red Hat.
This might take a few seconds.
● Connected to Red Hat Subscription Management
● Connected to Red Hat Insights
● Activated the Remote Host Configuration daemon
Successfully connected to Red Hat!
Manage your connected systems: https://red.ht/connector
The following errors were encountered during connect:
STEP ERROR 
Remote Host Configuration Cannot get the user profile: Get "https://subscription.rhsm.stage.redhat.com/redhat_access/r/insights/platform/config-manager/v2/profiles/current": x509: certificate signed by unknown authority
echo $?
1

Expected results:
>>> rhc connect
Connecting localhost.localdomain to Red Hat.
This might take a few seconds.
● Connected to Red Hat Subscription Management
● Connected to Red Hat Insights
● Activated the Remote Host Configuration daemon
Successfully connected to Red Hat!
Manage your connected systems: https://red.ht/connector
The following errors were encountered during connect:
STEP ERROR 
Remote Host Configuration Cannot get the user profile: Get "https://subscription.rhsm.stage.redhat.com/redhat_access/r/insights/platform/config-manager/v2/profiles/current": x509: certificate signed by unknown authority
echo $?
0

Comment 1 qianzhan 2023-08-01 07:07:41 UTC
Pre-verification:

1. Provision RHEL-9.3.0-20230801.0-BaseOS-x86_64 in beaker.
2. Update rhc:

[root@ibm-x3650m4-01-vm-15 ~]# rpm -qa | grep rhc
rhc-0.2.2-1.el9.x86_64

[root@ibm-x3650m4-01-vm-15 ~]# dnf update -y --repoid=copr:copr.devel.redhat.com:ahitacat:rhc

…
…
Installed products updated.

Upgraded:
  rhc-1:0.2.4-0.3.git.4dc7e38.el9.x86_64                                                                                                            

Complete!

[root@ibm-x3650m4-01-vm-15 ~]# rpm -qa | grep rhc
rhc-0.2.4-0.3.git.4dc7e38.el9.x86_64


3. Configure rhc to connect stage CRC
[root@ibm-x3650m4-01-vm-15 ~]# cat /etc/rhc/config.toml
# yggdrasil global configuration settings
broker = ["wss://connect.cloud.stage.redhat.com:443"]
data-host = "cert.cloud.stage.redhat.com"
log-level = "debug"
cert-file = "/etc/pki/consumer/cert.pem"
key-file = "/etc/pki/consumer/key.pem"


[root@ibm-x3650m4-01-vm-15 ~]# subscription-manager config --server.hostname=subscription.rhsm.stage.redhat.com


4. To reproduce the ‘x509: certificate signed by unknown authority’ issue, make sure no base_url specified.
[root@ibm-x3650m4-01-vm-15 ~]# cat /etc/insights-client/insights-client.conf | grep base_url
#base_url=cert-api.access.redhat.com:443/r/insights

5. Connect Stage CRC by rhc:
[root@ibm-x3650m4-01-vm-15 ~]# rhc connect
Connecting ibm-x3650m4-01-vm-15.ibm2.lab.eng.bos.redhat.com to Red Hat.
This might take a few seconds.

Username: insights-q-a
Password: 

● Connected to Red Hat Subscription Management
● Connected to Red Hat Insights
● Activated the rhc daemon

Successfully connected to Red Hat!

Manage your connected systems: https://red.ht/connector

STEP      DURATION  
rhsm      13.709s   
insights  34.072s   
rhc       25ms      

The following errors were encountered during connect:

TYPE  STEP  ERROR  
WARN  rhc   cannot get the user profile: Get "https://subscription.rhsm.stage.redhat.com/redhat_access/r/insights/platform/config-manager/v2/profiles/current": tls: failed to verify certificate: x509: certificate signed by unknown authority
[root@ibm-x3650m4-01-vm-15 ~]# echo $?
0


As per step 5, return code is 0 when the system is connected to both RHSM and insights. So set the bug verified:tested.

Comment 4 Zdenek Petracek 2023-08-10 13:48:57 UTC
[root@kvm-02-guest09 ~]# rpm -qa | grep rhc
rhc-0.2.4-1.el9.x86_64

[root@kvm-02-guest09 ~]# subscription-manager config --server.hostname=subscription.rhsm.stage.redhat.com

[root@kvm-02-guest09 ~]# subscription-manager register
Registering to: subscription.rhsm.stage.redhat.com:443/subscription
Username: zpetracek
Password: 
The system has been registered with ID: a37eb3fe-fc1a-458b-b107-7eeb815c3dfd
The registered system name is: kvm-02-guest09.rhts.eng.brq.redhat.com

[root@kvm-02-guest09 ~]# subscription-manager repos --list-enabled
+----------------------------------------------------------+
    Available Repositories in /etc/yum.repos.d/redhat.repo
+----------------------------------------------------------+
Repo ID:   rhel-9-for-x86_64-baseos-beta-rpms
Repo Name: Red Hat Enterprise Linux 9 for x86_64 - BaseOS Beta (RPMs)
Repo URL:  https://cdn.redhat.com/content/beta/rhel9/9/x86_64/baseos/os
Enabled:   1

Repo ID:   rhel-9-for-x86_64-appstream-beta-rpms
Repo Name: Red Hat Enterprise Linux 9 for x86_64 - AppStream Beta (RPMs)
Repo URL:  https://cdn.redhat.com/content/beta/rhel9/9/x86_64/appstream/os
Enabled:   1

[root@kvm-02-guest09 ~]# dnf -y update

[root@kvm-02-guest09 ~]# dnf -y install rhc-worker-playbook
Updating Subscription Management repositories.
Last metadata expiration check: 0:00:32 ago on Thu 10 Aug 2023 02:59:31 PM CEST.
Dependencies resolved.
===========================================================================================================================
 Package                            Architecture         Version                      Repository                      Size
===========================================================================================================================
Installing:
 rhc-worker-playbook                x86_64               0.1.8-6.el9                  beaker-AppStream               9.9 M
Installing dependencies:
...
Installed:
  ansible-core-1:2.14.7-1.el9.x86_64         git-core-2.39.3-1.el9_2.x86_64         python3-cffi-1.14.5-5.el9.x86_64       
  python3-cryptography-36.0.1-4.el9.x86_64   python3-packaging-20.9-5.el9.noarch    python3-ply-3.11-14.el9.noarch         
  python3-pycparser-2.20-6.el9.noarch        python3-pyparsing-2.4.7-9.el9.noarch   python3-resolvelib-0.5.4-5.el9.noarch  
  rhc-worker-playbook-0.1.8-6.el9.x86_64     sshpass-1.09-4.el9.x86_64             

Complete!

[root@kvm-02-guest09 ~]# cat /etc/rhc/config.toml 
# rhc global configuration settings

broker = ["wss://connect.cloud.stage.redhat.com:443"]
data-host = "cert.cloud.stage.redhat.com"
log-level = "debug"  # optional

cert-file = "/etc/pki/consumer/cert.pem"
key-file = "/etc/pki/consumer/key.pem"

[root@kvm-02-guest09 ~]# systemctl cat rhcd.service | grep Environment
Environment="HTTP_PROXY=http://squid.corp.redhat.com:3128"
Environment="HTTPS_PROXY=http://squid.corp.redhat.com:3128"

[root@kvm-02-guest09 ~]# cat /etc/insights-client/insights-client.conf | egrep 'proxy=|base_url'
proxy=http://squid.corp.redhat.com:3128

[root@kvm-02-guest09 ~]# rhc connect
Connecting kvm-02-guest09.rhts.eng.brq.redhat.com to Red Hat.
This might take a few seconds.

Username: zpetracek
Password: 

● Connected to Red Hat Subscription Management
● Connected to Red Hat Insights
● Activated the Remote Host Configuration daemon

Successfully connected to Red Hat!
^^ 
Manage your connected systems: https://red.ht/connector

STEP                       DURATION   
rhsm                       2m25.998s  
insights                   46.913s    
Remote Host Configuration  27ms       

The following errors were encountered during connect:

TYPE  STEP                       ERROR  
WARN  Remote Host Configuration  cannot get the user profile: Get "https://subscription.rhsm.stage.redhat.com/redhat_access/r/insights/platform/config-manager/v2/profiles/current": tls: failed to verify certificate: x509: certificate signed by unknown authority

[root@kvm-02-guest09 ~]# echo $?
0
^^ Error message was present and exit code is 0 --> VERIFICATION PASSED

Comment 6 errata-xmlrpc 2023-11-07 08:36:45 UTC
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory (rhc bug fix and enhancement update), and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

https://access.redhat.com/errata/RHBA-2023:6541