Bug 282981
| Summary: | ESC problems on Intel Mac | ||
|---|---|---|---|
| Product: | Red Hat Certificate System | Reporter: | Issue Tracker <tao> |
| Component: | ESC | Assignee: | Jack Magne <jmagne> |
| Status: | CLOSED NOTABUG | QA Contact: | Chandrasekar Kannan <ckannan> |
| Severity: | medium | Docs Contact: | |
| Priority: | medium | ||
| Version: | 7.3 | CC: | benl, tao |
| Target Milestone: | rc | ||
| Target Release: | --- | ||
| Hardware: | All | ||
| OS: | Linux | ||
| Whiteboard: | |||
| Fixed In Version: | Doc Type: | Bug Fix | |
| Doc Text: | Story Points: | --- | |
| Clone Of: | Environment: | ||
| Last Closed: | 2008-05-07 00:43:22 UTC | Type: | --- |
| Regression: | --- | Mount Type: | --- |
| Documentation: | --- | CRM: | |
| Verified Versions: | Category: | --- | |
| oVirt Team: | --- | RHEL 7.3 requirements from Atomic Host: | |
| Cloudforms Team: | --- | Target Upstream Version: | |
| Embargoed: | |||
| Bug Depends On: | |||
| Bug Blocks: | 443788 | ||
|
Description
Issue Tracker
2007-09-07 18:50:57 UTC
Description of problem: I am not able to do any token operation for ESC on Intel Mac machine. All button are gray out. How reproducible: The version of OSx is 10.4.10 G5 mac Pro. Install ESC from CS 7.2 release CD. This event sent from IssueTracker by msauton [Support Engineering Group] issue 131461 hi Kent, Thanks, I downloaded and installed on new MacBook Pro. I can see ESC installed software on /usr/local/CoolKey directory. I am able to use it. However, the package does NOT include ESC, token enrollment utility. It only has smartcard driver. Would you mind double check for me? Maybe I miss some things. Thanks, Fu This event sent from IssueTracker by msauton [Support Engineering Group] issue 131461 there should have been 2 directories - ESC.app and Coolkey1.14.pkg... ESC.app should contain the ESC app, and Coolkey1.14.pkg should contain the smartcard stuff... Was this not what you found? This event sent from IssueTracker by msauton [Support Engineering Group] issue 131461 https://rhn.redhat.com/rhn/software/channel/downloads/Download.do?cid=7088 This event sent from IssueTracker by msauton [Support Engineering Group] issue 131461 File uploaded: Picture 2.png This event sent from IssueTracker by msauton [Support Engineering Group] issue 131461 it_file 101311 File uploaded: Picture 3.png This event sent from IssueTracker by msauton [Support Engineering Group] issue 131461 it_file 101312 seg - the mt view guys are expecting this...
Per the CS 7.3 docs, installation of ESC on an Intel-based Mac is
preformed with the following steps:
----------------------------------------------------------
Procedure 4.3. To install the ESC on Mac OS X:
1. Download the SmartCardManager-1.0.1-X.OSX4.darwin.dmg file from the
Red Hat Network channel.
2. Double-click the SmartCardManager-1.0.1-X.OSX4.darwin.dmg file to
display the Enterprise Security Client Volume.
Inside the Volume are two directories, ESC.app and Coolkey1.14.pkg.
ESC.app is the Enterprise Security Client application, and Coolkey1.14.pkg
is the installer for the token support software, including the TokenD
system...
-----------------------------------------------------------
However, the version currently on RHN for Mac,
SmartCardManager-1.0.1-4.OSX4.darwin.dmg, does not include both
directories when the dmg is mounted. Attached are 2 screenshots taken on
OSx on an intel-based Mac, one is at the folder level (dmg mounted) the
other is at the contects level..
Issue escalated to Support Engineering Group by: klamb.
Internal Status set to 'Waiting on SEG'
Status set to: Waiting on Tech
This event sent from IssueTracker by msauton [Support Engineering Group]
issue 131461
Marc, Fu found it, but I still think our docs need to be corrected... This event sent from IssueTracker by msauton [Support Engineering Group] issue 131461 Description of problem: The installation document of esc 1.0.1-4 OS X from cs73 do not match the actual events. https://www.redhat.com/docs/manuals/cert-system/7.3/html/Enterprise_Security_Client_Guide/Installation-Installation_on_Mac_OS_X.html Version-Release number of selected component (if applicable): esc 1.0.1-4 OS X from cs73 How reproducible: Always Steps to Reproduce: 1. Download ESC for Mac from RHN https://rhn.redhat.com/rhn/software/channel/downloads/Download.do?cid=7088 Red Hat Certificate System 7.3 (for AS v. 4 for x86) Downloads SmartCardManager-1.0.1-4.OSX4.darwin.dmg 19 MB 9ef5f9e42aa825a96acf867138ac02e7 2. Try to follow the doc at: https://www.redhat.com/docs/manuals/cert-system/7.3/html/Enterprise_Security_Client_Guide/Installation-Installation_on_Mac_OS_X.html Actual results: The steps 2, 3, 4 are no longer up to date: " 2 - Double-click the SmartCardManager-1.0.1-X.OSX4.darwin.dmg file to display the Enterprise Security Client Volume. Inside the Volume are two directories, ESC.app and Coolkey1.14.pkg. ESC.app is the Enterprise Security Client application, and Coolkey1.14.pkg is the installer for the token support software, including the TokenD system. 3 - Drag the ESC.app file to an accessible location (for example, the desktop), to install the Enterprise Security Client. 4 - Install the CoolKey package, as follows: 1. Double-click the Coolkey1.14.pkg file to launch the CoolKey installer, and follow the directions to complete the installation. " Expected results: Matching install doc. My steps where: " 1- Download from RHN RHEL4 32bits and RHCS 7.3 channels, go to the download section, select SmartCardManager-1.0.1-4.OSX4.darwin.dmg 2- Open SmartCardManager-1.0.1-4.OSX4.darwin.dmg 3- Double click on SmartCardManager1.14.pkg 4- Follow the instructions on the screen 5- In your Application folder double click on the ESC application to start it. " Additional info: Either the doc or the pkg file are incomplete. |