Bug 370791

Summary: sysreport and sos installation conflict when updating a system
Product: Red Hat Enterprise Linux 5 Reporter: carlos <cvillamar>
Component: yumAssignee: James Antill <james.antill>
Severity: high Docs Contact:
Priority: low    
Version: 5.0   
Target Milestone: ---   
Target Release: ---   
Hardware: All   
OS: Linux   
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2007-11-28 11:42:56 EST Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: ---

Description carlos 2007-11-07 23:14:06 EST
Description of problem:
error when applying updates

Version-Release number of selected component (if applicable):

How reproducible:

Steps to Reproduce:
1.click the update packages icon (top right)
2.click view updates
3.select the 81 updates available
4.click apply updates and continue when asked to add dependencies

Actual results:
resolving dependencies for updates 
dependencies added
updating software (in progress)
suddenly... window that says Error updating software.
Then I click details and it shows the information below.

Expected results:
update succesful?

Additional info:
[('file /usr/sbin/sysreport conflicts between attempted installs of
sysreport-1.4.3-13.el5 and sos-1.7-9.1.el5', (6, '/usr/sbin/sysreport', 0L)),
('file /usr/share/sysreport/functions conflicts between attempted installs of
sysreport-1.4.3-13.el5 and sos-1.7-9.1.el5', (6,
'/usr/share/sysreport/functions', 0L))]
Comment 1 Navid Sheikhol-Eslami 2007-11-09 06:46:50 EST
Starting from RHEL5.1, sos has obsoleted sysreport which means that the
sysreport package should be automatically removed and replaced by sos. Please
see the following KBase article:


This shouldn't require any user intervention. What versions of sysreport and sos
do you currently have installed ? You can find out by running "rpm -q sos

Removing sysreport manually (rpm -e sysreport) should work-around the dependency

Thank you.

-- Navid
Comment 2 carlos 2007-11-09 13:43:26 EST
shell output:
package sysreport is not installed

but, if there is not sysreport... how can still be conflict? 

Comment 3 Navid Sheikhol-Eslami 2007-11-09 14:08:12 EST

I just tried updating a RHEL5.0 to RHEL5.1 using pup and everything went
smoothly. Looks like you now have the latest version of "sos" installed. Not
sure what caused the conflicts you saw earlier, is the problem still showing now ?

If yes, please attach a sosreport and any the error messages from pup/yum.


-- Navid
Comment 4 Navid Sheikhol-Eslami 2007-11-28 08:27:40 EST
Looks like a bug about pup updating the packages that are obsoleted (BZ#384381).
Re-assigning to component owner.

-- Navid
Comment 5 James Antill 2007-11-28 11:42:56 EST

*** This bug has been marked as a duplicate of 384381 ***