Bug 429867

Created attachment 292653 [details]
RHN Status Email for 10 Jan 2008

Created attachment 292810 [details]
RHN Status Email for 24 Jan 2008

Another example showing the issue of only reporting queued errata.

Created attachment 292951 [details]
RHN Status Email for 25 Jan 2008

Weird, today's email doesn't have a "Queued" column and has completed actions,
but those numbers are way too low.

Created attachment 293048 [details]
RHN Status Email for 26 Jan 2008

The Queued column is back, but still is not correct.  All of those 2007 errata
were not queued, but actually completed on a machine that checked in for the
first time this year...

Created attachment 293289 [details]
RHN Status Email for 29 Jan 2008

Today's RHN status email is getting closer! :)

This time there are 5 errata listed under Synopses, but only 4 in the Errata
Update.  The yum-rhn-plugin is missing from the first list.

Created attachment 293745 [details]
RHN Status Email for 1 Feb 2008

Only queued numbers are shown, which appear to be correct, but it is hard to
tell with two RHSA-2008:0055 listed.  The problem is that a good number should
have shown up as completed.

Created attachment 293835 [details]
RHN Status Email for 2 Feb 2008

This status email only shows queued actions.  The day prior to this email, I
manually installed lots of errata and errata like the autofs and kernel errata
were successfully installed on many machines besides 0.

Created attachment 294362 [details]
RHN Status Email for 8 Feb 2008

Status email showing more queued events for RHSA-2008:0103 than I have systems
(113).	Also, only queued events are shown.  There were a bunch of failed and
completed actions not shown.

Created attachment 294482 [details]
RHN Status Email for 9 Feb 2008

Today's RHN status email showing 'RHBA-2008:0102' listed under synopsis, but no
events listed above.  Also, the completed column is out of alignment for some
reason.

Created attachment 294912 [details]
RHN Status Email for 14 Feb 2008

Email only shows completed actions this time?

For some reason, it shows 44 completed actions for RHEA-2008:0086 , which is
not close to correct.  Should be 3, I think.

Created attachment 296391 [details]
RHN Status Email for 29 Feb 2008

This one shows 155 queued for RHSA-2008:0146, I only have 116 systems.

Created attachment 297611 [details]
RHN Status Email for 11 Mar 2008

Only queued events shown and 160 tzdata (way more than machines I have)

Created attachment 298047 [details]
RHN Status Email for 14 Mar 2008

Example showing 1 errata listed under "Synopses" but nothing under "Update"

Created attachment 301801 [details]
RHN Status Email for 9 Apr 2008

Showing 145 queued actions for the squid errata.  I don't have that many
machines.

So far in this investigation, I think there are a handful of issues being reported:

1.  There are formatting issues with the email, causing numbers to not line up
under the appropriate field in the report.  This is causing
confusion/inconsistency with the data that is reflected in the web application.

NOTES:  Work in progress.

2.  There are inconsistencies between the Errata Update & Errata Synopsis
section of the email.

NOTES:  Working to identify the root cause.

3.  The report suggests that there are more actions than servers in some cases.

NOTES:  For each reported instance, the erratum in question had been pushed
multiple times within a 24 hour period, which resulted in multiple actions
scheduled to update the erratum in question.  The report is technically correct
in each of the cases mentioned, but obviously misleading.

4.  Comment #12 is reporting vastly larger than expected number.

NOTES:  Working to identify the root cause.