Bug 434552

Summary:	Unable to register system although there is a free entitlement
Product:	Red Hat Enterprise Linux 4	Reporter:	Rick Renshaw <rrenshaw>
Component:	up2date	Assignee:	Pradeep Kilambi <pkilambi>
Status:	CLOSED DEFERRED	QA Contact:	Fanny Augustin <fmoquete>
Severity:	medium	Docs Contact:
Priority:	low
Version:	4.0
Target Milestone:	rc
Target Release:	---
Hardware:	i686
OS:	Linux
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2008-07-22 16:16:33 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Rick Renshaw 2008-02-22 17:52:41 UTC

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8.1.12) Gecko/20080201 Firefox/2.0.0.12

Description of problem:
When I try to register one of my systems, I get the following error:

ââââââââââââââââ¤ Fatal Error âââââââââââââââââ
â                                            â
â Problem registering system:                â
â                                            â
â Error Message:                             â
â     Insufficient Software Channel          â
â Entitlements:                              â
â                                            â
â     cfid5488  Red Hat Enterprise Linux     â
â (core server)                              â
â                                            â
â note: One of the above Software Channel    â
â Entitlement(s) are required                â
â to provides access to: cid2866 Red Hat     â
â Enterprise Linux ES (v. 4 for 32-bit x86)  â
â Error Class Code: 70                       â
â Error Class Info:                          â
â      All available subscriptions for the   â
â requested channel have been exhausted.     â
â      Please contact a Red Hat Network      â
â Sales associate.                           â
â Explanation:                               â
â      An error has occurred while           â
â processing your request. If this problem   â
â      persists please enter a bug report    â
â at bugzilla.redhat.com.                    â
â      If you choose to submit the bug       â
â report, please be sure to include          â
â      details of what you were trying to    â
â do when this error occurred and            â
â      details on how to reproduce this      â
â problem.                                   â
â                                            â

I un-entitled our test system (which was working fine) to use the entitlement for the new production system, and now both systems are showing this error if I try to register them.

Version-Release number of selected component (if applicable):
up2date-4.5.5-7.el4

How reproducible:
Always


Steps to Reproduce:
1. up2date --register


Actual Results:
Follow prompts and the error pops up after 20% of transmitting the data.

Expected Results:
System should have registered successfully.

Additional info:
Both systems are behind a NAT.

Comment 1 Clifford Perry 2008-07-22 16:16:33 UTC

Please contact Red Hat Support for assistance. 

Regards,
Clifford.