Bug 436125

Summary: tg3 driver freezes kernel on Fujitsu Siemens Primergy Econel 200 (BCM5705)
Product: Red Hat Enterprise Linux 4 Reporter: Alexey Butkevich <alexey.butkevich>
Component: kernelAssignee: Andy Gospodarek <agospoda>
Status: CLOSED NOTABUG QA Contact: Martin Jenner <mjenner>
Severity: medium Docs Contact:
Priority: low    
Version: 4.6CC: benlu, peterm
Target Milestone: rc   
Target Release: ---   
Hardware: x86_64   
OS: Linux   
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Fixed In Version: Doc Type: Bug Fix
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Clone Of: Environment:
Last Closed: 2008-12-19 13:54:52 UTC Type: ---
Regression: --- Mount Type: ---
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oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
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The output produced by "sosreport" is attached. none

Description Alexey Butkevich 2008-03-05 15:35:08 UTC
Description of problem:

The kernel freezes trying to load tg3 network driver.

The maschine is FUJITSU SIEMENS PRIMERGY Econel 200, two Intel Xeon 2.8GHz, SMP
kernel.

This bug looks very similar to the bug 204284 reported 2006-08-28.

Version-Release number of selected component (if applicable):

EL 4 Update 6 2.6.9-67.0.4.EL.smp

How reproducible:


Steps to Reproduce:
1.
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Actual results:


Expected results:


Additional info:

Comment 1 Alexey Butkevich 2008-03-05 15:35:08 UTC
Created attachment 296887 [details]
The output produced by "sosreport" is attached.

Comment 2 Andy Gospodarek 2008-12-18 14:47:57 UTC
Have you tried our 4.7 kernels?  I'd hate to try and chase down something that is already fixed.

Comment 3 Alexey Butkevich 2008-12-18 15:12:37 UTC
No, I haven't tried other kernels. In fact, I've installed other network card and I'm now working with it.

(In reply to comment #2)
> Have you tried our 4.7 kernels?  I'd hate to try and chase down something that
> is already fixed.

Comment 4 Andy Gospodarek 2008-12-18 16:03:15 UTC
Unfortunately I do not have one of these systems available, so it will be difficult for me to understand the problem without more information.

I see that you are using a Broadcom 5705 (which has been supported for quite some time), so this doesn't seem like a problem with unsupported hardware.

Are you able to reboot with the tg3-driver removed from the blacklist and capture output when the freeze occurs?  I wonder if there is any interesting output from the driver that will help debug this issue?

It would also be nice to see if you could try a later kernel since there have been many tg3-driver updates since 2.6.9-67.

Comment 5 Andy Gospodarek 2008-12-18 20:31:26 UTC
This system has been previously certified as supported by RH as early as 4.1, so I do not expect there to be problems with a normal, working system.  Once we get some logs from the failures, we can try and determine if this is a problem related to configuration, firmware/bios, or hardware.

Comment 6 Alexey Butkevich 2008-12-19 11:04:08 UTC
I tried to boot with tg3 enabled, but the system failed to start. It gave the message

Initializing hardware... storage

and hung forever after that.

The current kernel version is  2.6.9-78.0.8.ELsmp, but it seems not to be helpful.

I think we can now stop with this problem. I have disabled tg3, installed other network card and I'm now working with it without any problem. Of course, we can debug this problem further, but will it be really useful? So, I offer to stop with it.

(In reply to comment #4)
> Unfortunately I do not have one of these systems available, so it will be
> difficult for me to understand the problem without more information.
> 
> I see that you are using a Broadcom 5705 (which has been supported for quite
> some time), so this doesn't seem like a problem with unsupported hardware.
> 
> Are you able to reboot with the tg3-driver removed from the blacklist and
> capture output when the freeze occurs?  I wonder if there is any interesting
> output from the driver that will help debug this issue?
> 
> It would also be nice to see if you could try a later kernel since there have
> been many tg3-driver updates since 2.6.9-67.

Comment 7 Andy Gospodarek 2008-12-19 13:54:52 UTC
If you are happy using the system with the additional card, I am willing to close this bug.