Bug 448974

Summary:	Add case description in new case notification
Product:	[Retired] Issue-Tracker	Reporter:	Mike Amburn <mamburn>
Component:	Notifications	Assignee:	Lisa Lu <llu>
Status:	CLOSED CURRENTRELEASE	QA Contact:	Denise Hughes <dhughes>
Severity:	high	Docs Contact:
Priority:	medium
Version:	Next Ops Maint	CC:	dspaldin, llu, nyancey, rbroadna
Target Milestone:	---
Target Release:	---
Hardware:	All
OS:	All
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2009-04-27 14:13:49 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:
Bug Depends On:	484392
Bug Blocks:

Description Mike Amburn 2008-05-29 18:56:49 UTC

Add the case description within the new case notification.

Comment 1 Lisa Lu 2009-01-12 16:45:30 UTC

Mike,

Can you provide some details on the requirement? As of today, the case description is part of the new case notification for the TAM/TAM customer part of the support process[i]. It is not though when users sending requests in through email aliases[ii]. Is this request regarding scenario [ii]?  

Thanks,
Lisa

Comment 2 Denise Hughes 2009-01-14 18:54:36 UTC

Verified in am-qa.  After user sends an email to alias (ie pc-projects, pc-problems, traffic), they will get a confirmation email that now includes the description (the text the user entered in the original email).

Comment 3 Lisa Lu 2009-02-18 17:40:43 UTC

HTML tags are now stripped in processing html emails.
http://cspserver2.app.dev.redhat.com is patched with the fix.


Committed revision 3456.

Comment 4 Denise Hughes 2009-02-20 15:31:31 UTC

Verified removal of html tags in email in am-qa per Mike Amburn's request.

Comment 5 Denise Hughes 2009-03-03 15:39:04 UTC

Verified removal of html tags in email in webqa.

The same alias used in am-qa work in webqa.
traffic_qa
web-projects_qa
web-problems_qa

Comment 6 Ricky Broadnax 2009-04-08 00:23:35 UTC

verified this date due to new rpm's pushed to webqa environment.

Comment 7 Ricky Broadnax 2009-04-15 17:58:49 UTC

Verified ON_STAGE this date.