Bug 449022

Summary:	Require issue type when updating issue
Product:	[Retired] Issue-Tracker	Reporter:	Mike Amburn <mamburn>
Component:	Issue Metadata	Assignee:	Lisa Lu <llu>
Status:	CLOSED CURRENTRELEASE	QA Contact:	Nicole Yancey <nyancey>
Severity:	low	Docs Contact:
Priority:	low
Version:	MR12	CC:	dspaldin, llu, tmirc
Target Milestone:	---
Target Release:	---
Hardware:	All
OS:	All
Whiteboard:
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2009-07-27 12:41:19 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:
Bug Depends On:
Bug Blocks:	504655

Description Mike Amburn 2008-05-29 21:40:14 UTC

If an issue has not be assigned an issue type
- display --- SELECT --- as the first option
- require a value other than the first option to update case

If an issue has been assigned an issue type
- display --- SELECT --- as the first option
- require a value other than the first option to update case

Comment 1 Lisa Lu 2009-06-10 14:43:25 UTC

Mike/Tom,

Do you want ticket type to be a required field for just GSS groups or all groups cross board?

I ran a quick query in the db, the following Business Units/divisions don't use
ticket type field:
  - Facility
  - Finance(Order Entry/Billing)
  - GPS
  - GES
  - Sales
  - GLS (training)
  - GSS(Knowledge/gss-lab/GSS Internal Customer Escalations)

Lisa

Comment 3 Lisa Lu 2009-06-12 14:50:29 UTC

Per conversion with Tom, this requirement will only apply to GSS queues, ie groups that are member of the following super groups:
  - APAC-Partner
  - APAC-TAM
  - EMEA-Partner
  - EMEA-TAM
  - JBoss Customers
  - JBoss Escalations
  - MetaMatrix
  - MetaMatrix Evals
  - NA-Partner
  - NA-TAM
  - RHEV
  - SolidICE
  - Support Escalations

Lisa

Comment 4 Nicole Yancey 2009-06-16 12:58:23 UTC

fails on http://cspserver2.app.dev.redhat.com

'This field is required' warning message is duplicated multiple times if user hit Commit Data/ Create Issue button multiple times.  Lisa is aware of issue.

Comment 5 Nicole Yancey 2009-06-17 12:35:08 UTC

verified on http://cspserver2.app.dev.redhat.com

- Issue Type is required for new and existing tickets for GSS queues
- Issue type is not required for new and existing tickets that are not GSS queues

Comment 6 Nicole Yancey 2009-06-17 12:55:58 UTC

Assign back to lisa

Type field is not required on IE - The warning message is not prompting users the Type field is required

Comment 7 Nicole Yancey 2009-06-17 12:58:51 UTC

(In reply to comment #6)
> Assign back to lisa
> 
> Type field is not required on IE v.7.0.5730.0 - The warning message is not prompting users
> the Type field is required

Comment 8 Nicole Yancey 2009-06-17 15:58:08 UTC

verified on http://cspserver2.app.dev.redhat.com

Warning message on IE7 - Please update ticket type field
Warning message on IE8 - This field is required

Comment 9 Nicole Yancey 2009-07-14 17:46:37 UTC

verified on http://enterprise.webqa.redhat.com/issue-tracker

Comment 10 Nicole Yancey 2009-07-16 19:33:52 UTC

verified on https://enterprise.stage.redhat.com/issue-tracker

Comment 11 Nicole Yancey 2009-07-27 12:41:19 UTC

Released to Production 7/25