Bug 451659

Summary:	Gatekeeper Service Breach Time Calculation Does Not Account For Weekend
Product:	[Retired] JBoss Customer Support Portal	Reporter:	Mike Millson <mmillson>
Component:	Gatekeeper	Assignee:	JBoss CSP Bug Watch List <csp-bugs-watch>
Status:	CLOSED CURRENTRELEASE	QA Contact:
Severity:	high	Docs Contact:
Priority:	high
Version:	1.4	CC:	nlugert
Target Milestone:	---
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Hardware:	All
OS:	Linux
Whiteboard:
Fixed In Version:	MR8-CSP	Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2009-01-30 19:51:52 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Mike Millson 2008-06-16 14:58:33 UTC

Description of problem:
GE case #157956 was commented on by customer 06-14-2008 08:13pm EDT. Gatekeeper
set Service Breach Time to 06-14-2008 10:13pm EDT. This is not correct, sev 2
cases are 4 _business_ hours[1]. It looks like Gatekeeper is not accounting for
weekends in this case.

[1]http://www.redhat.com/support/policy/sla/production/

Comment 1 Nathan Lugert 2009-02-09 17:55:45 UTC

Gatekeeper does account for weekends if the response time is in business hours. If group has a special SLA like "2 hours" then weekends are counted.