Bug 454528

Summary:	Technicians should be notified of private events
Product:	[Retired] JBoss Customer Support Portal	Reporter:	Mike Amburn <mamburn>
Component:	Notifications	Assignee:	JBoss CSP Bug Watch List <csp-bugs-watch>
Status:	CLOSED CURRENTRELEASE	QA Contact:
Severity:	medium	Docs Contact:
Priority:	medium
Version:	1.3.9	CC:	nlugert
Target Milestone:	---
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Hardware:	All
OS:	All
Whiteboard:
Fixed In Version:	MR8-CSP	Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2009-01-30 20:43:31 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:

Description Mike Amburn 2008-07-08 21:36:00 UTC

The first responder to a ticket becomes the SEG team owner. If a second technician responds to the ticket, then that technician becomes the owner for the product group. Suppose a third technician adds a private comment on the ticket. Both the SEG team owner and the product group owner should receive notifications.

Steps to reproduce:
1. Log into the CSP (http://cspserver2.app.dev.redhat.com:8080/jbossnetwork) as a customer and create a case.
2. Open the case in I-T (http://cspserver2.app.dev.redhat.com/issue-tracker) as technician 1 and make a public comment.
3. Verify that technician 1 becomes the SEG team owner of the ticket
4. Make a public comment as technician 2.
5. Verify that technician 2 becomes product group owner of the ticket.
6. Make a private comment as technician 3.
7. Verify that technicians 1 and 2 receive a notification of the comment made by technician 3.

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Data relocated from Jira (JBNET-2332)

Comment 1 Nathan Lugert 2009-02-09 20:32:32 UTC

found a bug where ticket was null when trying to send private event email notification. Once I properly set the ticket, private event email notifications worked fine.